The Customer Is Sometimes Right

, , , , | Right | March 29, 2017

(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)

Me: “Hi, I’d like to get a refill on [Medication].”

Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”

Me: “No worries.”

Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”

Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”

Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”

Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”

Pharmacist: “And you’re not… You’re okay?”

Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”

Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”

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O, Canaduh, Part 6

, , | Right | January 5, 2017

(I’m a locations production assistant. One of my responsibilities includes lock-up, which means preventing pedestrians from walking through the location when we’re filming. A man approaches me.)

Man: “What’s going on here?”

Me: “Hello, sir. We’re filming a movie called [Title].”

Man: “I can see that. I wanted to know about THAT.”

(He points to a bank building across the street.)

Me: “Well, the film is set in the US, and since [Bank] only operates in Canada, we’ve covered up their logo with an American flag.”

Man: “Well, take it down! Makes me feel like we’ve been invaded!”

Me: “We’ll be taking it down as soon as we finish shooting this scene, sir. Shouldn’t be more than another hour or so.”

Man: “Oh, yeah? Well, what if I went over there right now and took it down myself?”

Me: “Personally I wouldn’t be able to stop you, sir, but I would advise you against it.”

Man: “I’ll do it!”

(I know he’s just grandstanding, but I’m sick of this, as I can get in major trouble if he even ruins a take by making too much noise. I turn on my walkie-talkie.)

Me: “[Key Grip]? Can you come give me a hand?”

(As I’m one of the few women on location and a rookie, many of the crew are a little protective of me, particularly our key grip, a muscle-bound Frenchman who’s over two metres tall. He jogs over.)

Key Grip: “What’s the issue?”

Man: *blinks and swallows a few times* “No problem! Bye, now!”

(Unfortunately, I still had two more people complain about the flag later, including a woman who kept insisting that it was illegal to fly an American flag in Canada. One of the many reasons why I quit the film industry!)

 

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Has A (Drinking) Problem With You

, , , , , | Learning | November 14, 2016

(I am pregnant with my first daughter. My husband and I attend prenatal classes. For reasons that I never figure out, the instructor takes a strong dislike to me. She glares at me for no apparent reason, looks pointedly at the clock when I arrive even though I am five minutes early for the class, and ignores me when I have a question.)

Instructor: “Any questions?”

Attendee: “Is it a good idea to take a birth plan with you to the hospital?”

Instructor: “Good question!” *gives answer* “Anyone else?”

Me: “I’ve heard that you shouldn’t drink alcohol at all during pregnancy. Is that true?”

Instructor: *gives me a nasty look* “I’ll answer that one after I’ve taken a few more questions.” *later* “Okay, [My Name], about your drinking problem…”

Me: “…”

(For the record, I didn’t touch a drop during my two pregnancies.)

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Blame Canada! (Day)

, | Working | November 10, 2016

(Our night person recently quit, and we had to hire someone to replace him on short notice. He’s not a bad worker, but he was only given two shifts of training before being put on nights alone. As such, he doesn’t know the items on the register, has tried to sell baking materials to customers [the stuff we need to make our baked goods and is NEVER for sale], and has been painfully slow. It is Canada Day weekend, the biggest weekend of the year for business.)

Me: “Hey, [Supervisor], I just checked the schedule, and the only person working after 11 pm is the night person.”

Supervisor: “Are you kidding me? They only scheduled ONE PERSON for Canada Day!?”

Me: “Looks that way.”

Supervisor: “I’m going to go into the back and cry.”

(When stuff like this happens it usually means the supervisors are obligated to stay for hours after their shift to help without any warning. My supervisor calls up my boss.)

Supervisor: “Hey, I just checked the schedule and only the night person is scheduled tonight. You didn’t re-allocate an afternoon person to help him?”

Boss: “Nope! He should be fine!”

Supervisor: “Every day these past few weekends we’ve been lined up out the door from morning until two am. This night person has no idea what he’s doing, and he’s been stressing out because he’s having to deal with a full line up of customers, drive-thru, and making sandwiches all by himself, as well as doing all of his nightly cleaning duties and prep-work. We’ve been forced to stay for hours after our shifts have ended to help him, because otherwise he’d get nothing done. And tonight, the busiest night of the year, he’ll be dealing with a full line up of customers all night. He won’t get anything done…”

Boss: “Oh… well, it’s not your job to stay there!”

Supervisor: “You told us that it is.”

Boss: “Well, it’s not! Go home when your shift ends! And nobody else can stay to help him either!”

(My supervisor decided to do what my boss says, because otherwise he’d be stuck there until two am. My supervisor and I clocked out and stood outside as the store filled with customers, drive-thru was packed to the brim, and droves of customers were leaving angry because the one person working the entire store wasn’t going fast enough. The next weekend my boss asked the supervisors to stay late to help out again… and the night shift person quit two weeks later.)

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Time To (Funny) Face The Customers

, , | Right | October 7, 2016

(I work at a racetrack serving betters in the restaurant on race nights. We have several regulars who come in every race night. Two in particular, a husband and wife, are very sweet. All of the staff, including managers, restaurant staff, and the employees in my department, love them for being so kind. I have the pleasure of serving them every single race night, so I have gotten to know them and can get away with joking around with them. On one particular race night, I jokingly made a funny face at the man as I approached their usual table.)

Man: “Be careful! My mama said that if you make a funny face, you’ll get stuck like that!”

Me: “Well, I can see you never listened to your mama.”

(His wife broke out laughing and he gave me a high five for my quick come back. To this day we still enjoy making fun of each other.)

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