Unfiltered Story #97360

, , | Unfiltered | October 10, 2017

I work at the Disney store, and I’m walking around the store helping customers. I see this one dude standing in the middle of of a row of shelves. I go up to home and say “How’s your treasure hunt going?” (Standard lingo). He says “ok” and keeps typing. I ask him if he needs any help, and he says “Yes actually. How do you spell amputate?”. Me: “Umm… A-M-P-U-T-A-T-E”. Him: ” Thanks!” Then he walks off

All Opinions Matter, But Some Matter More

, , , | Right | October 9, 2017

(I work at a public library at the front desk, checking out books to patrons. I’ve seen many different characters, but this guy takes the cake. It’s a relatively busy Friday afternoon and I’ve just finished serving a few people when an older man in his 60s approaches me. He doesn’t have any books with him, so I just assume he has a question or two. It’s important to note that we have a “teen night” once a week, and they often help create displays to put up in the library.)

Me: “How can I help you?”

Man: “I just wanna say, it’s nothing against you or the staff here, but I’m really disappointed that the library would choose to support this ‘Black Lives Matter’ nonsense. I can’t believe you support that racist and violent propaganda! You really have to take that display down!”

(I just stand there in shock as he continues to rant about “violence propaganda,” and how “people in the United States are killed because of this movement,” and other unnerving things. As soon as he stops to catch his breath, I jump at the chance to offer to get my manager.)

Me: “I can go get my manager for you right now, if you’d like to complain.”

Man: “I’m not making a complaint; it’s just my opinion. It looks like some kids did that display so maybe they don’t know, but the staff should know better! It’s disgusting!”

(I ran and grabbed my manager anyway. After hearing another rant, she told him that the circulation staff don’t have any voice in what displays the library chooses, and offered him a meeting with our branch manager, who is the head of our library. He refused and left. My manager said after he left, “For someone who was so offended and wanted us to do something, he sure left quick!”. It’s been a few days and I haven’t seen him back. Hopefully, I won’t see him again.)

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How To Make Them Bear-able

, , , , , | Right | October 8, 2017

(I work in a resort known for its ski location. Because of this, we get a lot of people from different provinces and countries. There is quite a difference in altitude where I work, so a lot of younger guests, who go out for drinks at our pub, end up getting a lot more drunk than they probably meant to. Until you’re accustomed to it, altitude combined with drinking the same amount you could 5000 meters below where we are can be a deadly mix. There have been a few times where we’ve had to remove people from the hotel due to disturbing other guests, refusing to quiet down, and insulting and swearing at our front desk agents or security. We do have an RCMP station not far from us, but if we can get the party to cooperate with us, we prefer not to call them, since it is still a bit of a drive for them. One night, I’m working the night audit shift. I know there have been a few noise complaints on one room, and that they have been giving our overnight security a hard time. So, unsurprisingly, they end up in our front lobby, and security asks me to call the RCMP. We’ve worked together a while, and the security officer knows I have a pretty good method of turning off the situation without actually having to get the cops involved, which is why he didn’t call them himself. I pick up the phone and pretend to dial a number. Because of the desk design, guests can’t see that I’m not actually dialing anything.)

Guest: *angry* “You’re actually calling the cops? I’m not doing anything wrong! This is a resort! I’m allowed to have fun here!

(And so begins the rant of how he’s on vacation, and it’s against his rights to kick him out just for having a few drinks, plus some name calling.)

Me: *as straight faced as I can* “Actually, I’m not calling the cops; we’re not in a jurisdiction, so we have to deal with our own problems.”

Guest: *a little concerned* “Who are you calling?”

Me: “Our bear people.”

(We have about 300 grizzly bears that live in the surrounding area, something we are proud about and advertise. “Bear people” is our nickname for the rangers who specialize in conditioning the bears to avoid hikers, campers, etc.)

Guest: “Why? What do they do?”

Me: “They keep track of all our bears. I just want to make sure none of the regulars who frequent this particular area are around. We had to remove guests from the hotel in the past, you see, and well…”

(The guest clearly understands what I’m getting at, goes white as a sheet, and turns to security.)

Guest: “I’d like to go back to my room, please. I won’t make any more noise.”

Security: “All right, but if we get one more noise complaint, you’ll have to trust your luck with the bears.”

(The guest nodded and followed security back up. I’m still waiting on the day that my luck will run out and a guest will actually remember our interaction, or, if they do, complain about it.)

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A Case Of Elitism

, , , | Right | October 6, 2017

Customer: “Do you have iPhone cases?”

Me: “Yep, they’re right over here.”

Customer: “Do you have an iPhone?”

Me: “No.”

Customer: “Do you have a phone?”

Me: “Yep. So, what kind of case were you looking for?”

Customer: “You don’t have an iPhone?”

Me: “No, I have a Nexus…”

Customer: “Well, I want a case that’s going to really protect my iPhone if I drop it. Like, something that will make sure it doesn’t break at all.”

Me: “Okay, well, I would suggest a [Phone Protector].”

(I pick one up to show him.)

Customer: “But you don’t have an iPhone.”

Me: “No.”

Customer: “Is there anyone here who does?”

Me: “Um, probably. But I don’t need to have an iPhone to know what kind of case you should get.”

Customer: “I just want to talk to someone who has an iPhone.”

(He then turns around and finds my coworker.)

Customer: “Excuse me; do you have an iPhone?”

Coworker: “Yes.”

Customer: “What kind of case should I get?”

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Unfiltered Story #96661

, | Unfiltered | October 6, 2017

*The restaurant I work at often gets really busy, unfortunately we didn’t have any bussing staff working this day. Most of the restaurant was fairly full and each of us servers were behind on cleaning tables, though there were still a few clean tables in the restaurant. As I was cleaning one table my manager comes over to tell me to clean a specific table in my section because a family specified they only wanted that one. I get the table cleared off and the family immediately sits down, I greet them and this is what ensues…*

Me: Alright, I see that the kids already have bottled pops from the front, but can I start you off with anything else to drink?

Mother: Obviously not! We were waiting so long at the front for this table my kids had to get drinks from the cooler. Just give us a few minutes with the menus!

Me: Alright ma’am I’m sorry you had to wait so long.

* I give them some time while helping other tables. as I’m taking dessert orders for one table the mother and father start waving their arms and calling for me. I finish taking the order and return to the family’s table.*

Mother: God you guys are slow! We’re ready to order, I know you saw us waving at you, you should have come over immediately!

Me: I came over as soon as I was finished with the other table ma’am. What can I get for you today?

*The mother proceeds to order for the father, herself and her son, then follows with…*

Mother: And my daughter wants your kids pancake meal with the bacon, but she doesn’t like pancakes so instead of 6 pancakes and 1 bacon can she get 1 pancake and substitute 5 extra bacon?

Me: Well, I won’t be able to substitute 1 bacon for each pancake, because bacon is a lot more expensive than the pancake batter. I can probably give about 2 extra bacon strips free. Then if you want more I could put in a side order. *technically speaking we’re only supposed to substitute meat products for other meat products so I shouldn’t have even offered that but I was trying to avoid getting them any more upset.

Mother: Well, how’s my daughter supposed to get a full meal out of that?

Me: I’m sorry ma’am that’s the best I can do. If you want more you’ll have to order a side.

Mother: Well fine, but my daughter is going to leave hungry because of you!

*I walk away to put in their order. A few minutes later I return bringing syrup to the table when I see the mother is changing her toddler’s diaper on the table.*

Me: Um… ma’am, I have to ask you to please change your child’s diaper in the washroom at the change station.

Mother: He’s my child I’ll do what I want.

Me: Ma’am it’s a health and sanitation thing. We can’t allow customers to change diapers at the tables, it’s restaurant policy.

Mother: Well, that’s too bad, I’m almost done anyway. Why don’t you do your job instead of harassing me and get us our drinks? Or did you think we were going to drink our kid’s pops? We’ve been waiting for you to bring us some coffee.

Me: Umm, alright I’ll be back with some coffee but just so you know next time you really need to take your child to the bathroom to change his diaper.

*The customer has continued to change the diaper as we’ve been talking and now is finishing up, I go to my manager and tell him about it but he says there’s nothing he can do as she’s already finished.I bring their coffees and, after a little while I come back out with their food. I don’t see the diaper anywhere so I assume they’ve thrown it away. As I finish placing the dishes on the table the father get’s out of his seat and begins walking towards where we keep the highchairs. I’s important to note that where they requested to sit is part of a narrow walkway between booths and due to fire regulations we aren’t allowed to have highchairs at the booths.*

Me: I’m sorry sir but we can’t allow highchairs at your table. If you need a highchair I need to move you to a different table.

Father: But my toddler needs a highchair!

Me: I’m sorry, I can switch you to another table if you’d like. One where you could have the highchair.

Father: No, we want that table, it’s fine, we don’t need it.

*He puts the highchair back and I go back to serving m other tables. A little later, from the corner of my eye, I see the father grabbing a highchair and wheeling it to the table. By the time I back to the table they already have their toddler inside*

Me: I’m sorry, but as I’ve already explained, we can’t allow highchairs in this section of the restaurant. I’s a fire hazard. If there were a fire your child could get trampled by people in a panic. (this is the reason we were told to give costumers. Most accept it and end up switching tables)

Mother: He needs a highchair! I don’t care what your policy is, he’s my child and he’ll sit wherever I want him to. You can’t tell me he can’t sit in a highchair. It’s not like I’m going to hold him the entire meal.
Me: I understand that ma’am, and if you want I can seat you at a different open table where you can have a highchair. It’s just not safe to have a highchair in this location.

Mother: Well, I don’t care. God! you are just horrible at your job, all you do is harass us about stupid things! Anyway, your manager… the one who sat us, told us we could have the highchair here if we wanted.

*At this point I give up and go talk to my manager. He tells me that when they requested the table he specifically told them they could not have one if they sat there. He goes to talk to them and they continue to complain about how horrible I am at my job. They keep insisting the highchair has nothing to do with fire regulations and their child will only be in there a maximum of 15 minutes while they eat. Eventually my manager gave up and allowed them to keep the child there while the child was eating. The family stayed for over an hour, with the child remaining there. At the end of course there was no tip, and as I was cleaning the table I found the dirty diaper in the center of the table with poop smeared all around it.*