A Cents-able Waste Of Time

, , , | Right | October 19, 2017

(I walk up to the line at the post office to purchase a stamp for my letter and stand behind a mother who is frantically trying to keep her rambunctious toddler in check. I can tell she has been waiting here for quite some time, as the elderly lady in front of her is asking a hundred questions about the package she wants to deliver. The mother has to leave the line a couple times to get her toddler to come back into line. She apologizes numerous times and I tell her not to worry about it. The first lady finally finishes and the mother takes her turn. She ends up having to change the size of her box, run out of line to fetch her child, and has trouble finding the cash to pay. She continues to apologize with each incident that arises. I smile and tell her there is no rush and to take her time. She finally finishes, thanks me for my patience, and pulls over to the side to corral her toddler and put her wallet into her purse. I walk up to the clerk.)

Me: “Hello, I’d like to mail this letter. I know the mailing price increased over the new year and I have an old stamp on this letter. I would like a one-cent stamp to make up for the increase, please.”

(The clerk and lady just looked at me and laughed, as it took me about a half-hour to get a one-cent stamp.)

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Taking You Out Of The Picture

, , | Right | October 18, 2017

(Our policy is to ID under 40 for all purchases, so I check nearly every customer’s ID.)

Me: “Could I see a piece of photo ID, please?”

Customer: “Uh, I guess so.”

(She shows me her ID through the pocket in her wallet, but the photo is obscured.)

Me: “I’m sorry; could you please take your ID out of your wallet? I can’t see your face.”

Customer: “I really don’t understand why you need to see the photo. You can see the date.”

Me: “Well, the photo helps me verify that the ID belongs to you.”

Customer: “I still don’t understand, but whatever.”

(We finish the transaction and she leaves.)

Coworker: “Did she really just ask why you needed to see the photo on her photo ID?

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They Must Be Special

, , , , | Right | October 18, 2017

Me: “Thank you for calling [Pizza House]. Would you like to hear about our current specials?”

Customer: “No.”

Me: “All righty, then, will this be a pick-up or delivery order?”

Customer: “Do you have any deals going on right now?”

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Trying To Posit How Deposits Work

, , , , , , | Right | October 18, 2017

(A customer calls to accept her quote, and pay the scheduling deposit.)

Customer: “Okay, so, I am going to pay $300 deposit today, and pay the rest when the guys get here. I need you here September 8.” *in three days*

Me: “I’m sorry, that won’t work. We are currently booking the end of October, and we require a 50% non-refundable deposit, up to $2,500, now, in order to hold your place in the schedule. Your entire job will cost about $14,000, so that means we need the $2,500 now.”

Customer: “I don’t want to pay that much now, and I can’t wait until the end of October. I will pay $500 now, so you can hold my spot, and I’ll let you come September 15. Then I will call around and see if I can get someone out here sooner than that; if I can, I’ll get the money refunded back to pay them instead of you.”

Me: “Well, you are welcome to call around if you like, but I will need the $2,500 now if you would like your spot at the end of October held, and as it says in your contract, that amount is non-refundable.”

Customer: “Well, that policy is illegal. You can’t keep my deposit if I can find someone else to do it first! You probably lose a lot of money that way!”

Me: “We do lose some jobs because people need us to come sooner than we are able; that is why all deposits are non-refundable. If we lose another job because the end of October is booked with your job, and then you cancel, we can use your deposit to make payroll, keep our employees so we are able to do the rest of the jobs we have scheduled, and cover overhead even though we have nothing booked and have lost other potential jobs for it. We usually book out two to eight weeks in advance, at all times of the year, so I don’t think we are losing a lot of custom over this. It’s also not illegal, and clearly laid out in your contract.”

Customer: “Fine, I will just pay on credit card today; at least that way I can cancel the charge if I find someone else who can do it sooner.”

Me: “And you’ve just said the magic words! Now we require payment by certified cheque or bank draft for the whole amount before we will put you in the schedule. Whenever you drop that off at the office, I can book you in at that time. For every day you wait, our lead time gets two to three days longer until after Christmas, when our lead times start to drop. I will send you an email confirming the new terms of your contract.”

Customer: “You can’t do that; it’s illegal to charge for goods before the customer gets them. You can’t do this. Deposits are always refundable; it’s the law! You aren’t allowed to do this!”

Me: “You should go explain those laws to [Coffee Shop] and to every hotel, ever, ma’am. You have a nice day now.”

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Unfiltered Story #97898

| Unfiltered | October 18, 2017

(I’m an avid sewer, but normally I can’t afford buying expensive fabrics. Once or twice a month I visit a second hand shop that specializes in plus size garments since buying a few pieces will normally give me enough fabric to work with (I’m quite short and small), and is much cheaper than the fabric store. All the employees there know me, but even if they didn’t, there are no rules or regulations about what size you can be to shop there. I stop by the shop on a Saturday afternoon to find some pieces to revamp.)

Manager: “Hey, [my name]! Good to see you. There’s a fabulously hideous dress I just put out that could use some love! It’s on the end of the dress rack.”

(I thank him, head over to the rack he indicated and find the dress. The fabric the dress is made out of is completely gorgeous. The dress however, is vile. I decide it will be perfect for my projects, so I stick it in my cart and keep looking. I notice the lady beside me glaring at me.)

Me: “Oh, um, sorry, did you want this?”

Lady: *rolls her eyes* “You’re not allowed to be in here, you know. It’s for healthy-sized people only. You’re obviously anorexic, so you can’t be in here.” (This lady is clearly no where near healthy size.)

Me: “There’s actually no rules about who can and can’t shop here. I’m sorry if I’m making you uncomfortable, but I have just as much right to be here as you do.”

Lady: “No! You need to leave! You’re body shaming me! You’re obviously just in here to show off your anorexic little body and make everyone feel awful about theirs!”

(I have absolutely no idea what to say to her, so I just move on to a different section of the store. However, she decides to follow me around and continuously tell me how I’m fat shaming just by being thin and shopping in a plus sized store, and how I’m promoting unhealthy living by being “anorexic”. Eventually I’ve had enough.)

Me: “Okay, look lady. I didn’t make you overweight, however I’ve worked very hard to maintain my body. I’m not anorexic. I go to the gym four times per week and eat healthy. That’s why I’m thin. Maybe you should try it. It’s not my fault you look like that. Now, get your fat-ass away from me and over to a gym or something.”

(The lady looks absolutely shell-shocked, and stomps away from me yelling about how she’s going to get the manager to call the police. I immediately feel ashamed after I say that, since I don’t know if she’s overweight from poor life choices or a medical condition. However, that changes as soon as I see her being escorted from the store by a couple officers. The manager comes up and fills me in.)

Manager: “Don’t worry, [my name], she does this all the time. Anyone thinner than her is always shaming her and anorexic. You’re just the first person to stand up to her and call her out.”

Me: “I feel a bit bad though, I said some pretty nasty things. I didn’t mean to, I just got fed up.”

Manager: “Oh, don’t worry about it. She could change if she wanted to. Every time she’s in here she scarfs down a 1.5L bottle of soda, a family sized bag of potato chips and a couple bars of chocolate. I think she could use a wake up call. Anyway, your items are on us today, so take whatever you want. And don’t worry, she won’t be back.”

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