Unfiltered Story #91475

, | Unfiltered | August 15, 2017

(I work at a parking lot, attached to a five-star hotel. We have special weekend rates. It’s $5 for every 12 hours. On the weekend, it’s mostly hotel guests checking out. A man comes through with a $15 ticket.)

Me: “Hi, it’s $15.”

Customer: “No, the sign says it’s $10 for a day.”

Me: “You’ve been here for 22 and a half hours so it’s $15.”

Customer: “This is pathetic! I only have $10! My wife is upstairs with the credit card!”
(Had he not been so rude, I would have let him out for $10.)

Me: “Unfortunately, you’re going to have to go get the remaining $5.”

Customer: “This is f****** pathetic! You’re f****** pathetic!”

(Eventually he backs up. Roughly five minutes later he comes back and hands me the correct amount. Because it’s in change, I count it to make sure.)

Customer: “Yeah, count it you f****** f***ot! Pathetic!”

(He drives away, cursing and I’m left sitting here wondering how my sexuality has to do with him paying his proper amount.) 

No Arguments Where Arguments Are Valid

, , , , , | Right | August 14, 2017

(At the store where I work we have a highly controversial return policy. We do not do refunds, and our customers are not huge fans of this.)

Me: “Thank you for calling [Store]. This is [My Name] speaking. How may I help you?”

Caller: “Uh, yeah, hi, I have a little problem with my purchase. I’m not sure who to talk to about this, and I hope someone can help me.”

Me: “Okay, what seems to be the problem, ma’am?”

Caller: “I was in your store last week to make a purchase. In the middle of the transaction, I asked the cashier if she could check a price for me. She forgot to take the item off my purchases, and ended up charging me for it. I know that your store has a no refunds policy, but what can be done?”

(Judging from the tone of her voice, she seems really worried, when in reality it’s a problem that can be easily solved.)

Me: “Although you’re right about that, your situation is a little different, ma’am. In this case, it was a genuine mistake made by one of our cashiers. You didn’t actually buy it from us; you were mistakenly charged for it. Our final sale policy only applies to, well, sales.”

Caller: “So, I can get my money back?”

Me: “In this rare and unusual circumstance, yes, you can get your money back.”

Caller: “Oh, thank you so much! You’ve just made my day!”

Me: “Not a problem, ma’am. Thank you for being such an understanding customer.”

(Imagine that. Almost every day I’ve worked there, I’ve had unhappy customers try to argue with me over our policy, and the one person who would’ve had a valid argument chooses to abide by it!)

The Boss Is An Idiot Every Day Of The Week

, , , | Working | August 11, 2017

(This takes place on a Monday.)

Me: “So, how much of this lettuce do you want cut today?”

Manager: “Monday, Wednesday, and Friday.”

Me: “…what?”

Manager: “We cut the lettuce on Monday, Wednesday, and Friday.”

Me: “Yes. I know that. How much do you–”

Manager: “Monday, Wednesday, Friday.”

Me: “Yes. How much–”

Manager: “Seriously, [My Name], you should know this by now. Lettuce and tomatoes are Monday, Wednesday, and…?”

Me: “… Friday?”

Manager: “Yes.”

Me: “Okay. But how much?”

Manager: “And onion rings are Tuesday and Thursday.”

Me: “Yes. I’ve got that. But I need to know how much lettuce you want cut today.”

Manager: “…”

Me: “…”

Manager: “Monday. Wednesday. And. Friday.”

Me: “…”

Manager: “…”

Me: “So… half a box?”

Manager: “…and Friday.”

Me: “Okay, [Manager].”

Your Ink Or Your Life

, , , , | Right | August 11, 2017

(There are usually a few days every winter where most stores in our mall close early due to bad winter weather. On this day, we close the store at three pm as the blowing snow has already caused many accidents, which then closes many main roads out of and into town. We close before it gets dark for the safety of our staff who would otherwise have to drive home or into work in the dark. Many other stores in the mall also close at three pm or even earlier that day. We have a sign on the door apologizing about being closed, and I have just let out the last customer and locked the doors, when a lady comes and yells at me through the doors.)

Customer: “WHAT?! ARE YOU SERIOUS?!”

Me: “Yes, sorry, we closed 10 minutes ago because of the weather.”

Customer: “ARE YOU SERIOUS?! I NEED INK!”

Me: “I’m sorry.”

Customer: “ALL I NEED IS INK! JUST LET ME GET MY INK!”

Me: “We’ve already taken all the tills off. I’m sorry.”

Customer: “THIS IS RIDICULOUS! CLOSING BECAUSE OF THE WEATHER! I CAN’T BELIEVE THIS!”

(She storms off, swearing.)

Me: *to myself* “It’s snowing so bad out you can’t even see across the road, but yes, it’s ridiculous not to expect people to drive in that for a minimum wage job. Sure.”

(My manager who lived out of town didn’t even drive home that night; she stayed in a hotel across the street.)

They Can Help With Harassment Insurance

, , , , , , | Working | August 10, 2017

(I’ve been getting calls almost daily from an insurance company — although I am sceptical that it is one — and I’ve politely turned them down every time. This has been going on for about two weeks, with phone calls and flyers, and I finally have enough over the last two days.)

Day #1:

Rep #1: *goes into sales pitch*

Me: “Hold on a moment, I can’t hear you over my TV.”

Rep #1: “Oh, what are you watching, darling, The Kardaaaashians?”

Me: “Why, no, a History of Cannibalism– Hey, he hung up!”

Day #2:

(I call their listed number after getting three calls in 15 minutes, and the rep starts into the sales pitch.)

Me: “Hold it! I want to speak to a supervisor.”

Rep #2: “Ma’am, I can help you with all your insurance needs.”

Me: “Oh, not with this one. Supervisor, now.”

Supervisor: “What seems to be the problem, ma’am?”

Me: “Is your company aware what ‘harassment’ is?”

Supervisor: “Ma’am?”

Me: “I have been getting calls daily for two weeks from you guys, sometimes up to three times a day. When I don’t answer at work, I get called five minutes apart! I was insulted by your rep yesterday, and one called me ‘Mrs’, when my information clearly says ‘Miss.’ Minor, but to me that says you do not have proper authorization to my information, and are a scam. So, are these phone calls and flyers stopping, or do I need to go to the police for harassment?”

Supervisor: “Ma’am, we just want you to have the proper insurance in the case of an accident!”

Me: “Great, but I am rather old fashioned and do not conduct such business over the telephone with a cold caller! I have turned down every single call, I have not returned one flyer, and I do not like getting three calls in 15 minutes while I am at work! So, will the calls and flyers stop, or do I need to go to the police?”

Supervisor: “We’ll remove you from our list, ma’am. Have a nice day!”

(Rude of me, maybe. I get that they’re just doing a job. But enough was enough!)

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