Driving Themselves Out Of The Store

, , , , | Right | October 5, 2017

(I’m the manager at a popular clothing store, and the only one working the register, as it is a very slow day. An elderly lady in a motorized wheelchair comes up to the counter and puts her items down on a section where there are no registers.)

Me: “Hi there! Are you ready to go?”

Customer: *fumbling around in her purse, not really paying attention*

Me: “If you’re ready, I’ll take you on this side here!” *picks up her items and puts them beside my register*

Customer: *still fumbling* “It’ll be much easier if you come to me.”

Me: *a bit confused because she is in a motorized wheelchair and it shouldn’t take more effort for her to drive the extremely short distance to where I am* “Oh, okay. How will you be paying? If it’s by cash, I can process the transaction over here with no problem, and hand you back your change; however, if it’s by card, unfortunately, I can’t do it as easily because our card terminals have cords and won’t reach that far.”

Customer: *finally stops fumbling in her purse as she pulls out her credit card and glares at me* “Then I don’t want this! I like to be waited on and greeted with a smile! You tell your boss that you just lost a customer!”

Me: *stunned* “I’m sorry. What can I do to fix this?”

(The customer turned around and drove away, mumbling incoherently. I remained stunned, and still wonder why she couldn’t just drive over to my register. It’s not like I could disconnect the card terminal and bring it to her.)

Airhead Should Stick To Air Guitar

, , , , | Learning | October 5, 2017

(My dad is a music teacher and often brings us to his school. In June, after final exams, students can come in and see their mark early. My sister is with my dad, and they are about to leave, when a late student comes up.)

Student: “Hey, Mr. [Dad]. Did I finally pass guitar this time?”

Dad: “Uh, no. Sorry, [Student]. I had to fail you again.”

Student: “Oh… Oh, well. See you next year, then! Have a great summer.”

(My dad waves back at the student before turning to my sister.)

Dad: “Don’t ever be like that kid.”

Toy Story: The College Years

, , , | Right | October 5, 2017

(I work in the electronics department of a children’s toy store chain. My coworker in customer service is busy, so I decide to answer a phone for her.)

Me: “[Store] electronics, how may I help you?”

Customer: “Hi, I was wondering if you guys had any adult electronics in stock.”

Me: *oblivious* “Well, the latest Grand Theft Auto came out on the newer systems this week, and so did Dragon Age.”

Customer: “No, I’m looking for adult electronics.”

Me: *suddenly cluing in on what she means* “Oh… oh, I’m sorry, [Store] doesn’t carry any toys of that nature. Is there anything else I can help you with?”

Customer: “Yeah, what other new stuff do you have in?”

Me: “Uh… I guess Bionicles are new?”

(She then asked me questions like “How do you get wood in Minecraft” and stuff like that. I’m pretty sure that question was a euphemism.)

I Have A Hel-sinking Feeling About This

, , , , , | Working | October 4, 2017

I’m going to Finland to spend a year, and am a bit nervous about travelling by plane as I have had bad experiences with airports in the last few years. My flights are supposed to be Montreal to Frankfurt to Helsinki, booked with [Carrier #1]. Upon arriving at the airport, I am informed that the second flight is cancelled, as [Carrier #2] operating that leg is on strike.

I queue for customer service with [Carrier #1] with everyone else to get rerouted. For some reason, the man who redirects me chooses a flight from Montreal to Toronto, then to London, then to Helsinki, while he just told his colleague that there are still seats available on a more direct flight through London. As I’m already tired, I don’t argue. The last flight is operated by [Carrier #3]. I make sure that the $50 fee for the second suitcase I’m checking in is paid for.

It’s the middle of February, in Canada, so the plane leaves two hours late to have the wings de-iced, making me miss the connection in Toronto towards London. Customer service there, still [Carrier #1], puts me on a flight the next day, past 6:00 pm, rearranges the flight after, and gives me vouchers for a hotel room and meals. I go to the baggage claim, where the man tells me not to worry about my luggage, which they will keep, and gives me a free bag of toiletries to use at the hotel.

The next day, I return to the baggage claim, where I’m given a paper and assured that it’ll allow my luggage to be forwarded along my new flights. The check-in clerk is dubious, but ends up confirming it. The plane is again late to de-ice the wings, and there is a minor medical emergency a few seats ahead of mine, which has all the lights on for the whole overnight flight.

I end up missing the flight leaving from London, but there is another a bit later in the day with [Carrier #3], so there is no worry. I go through security, then go to [Carrier #3] customer service to arrange the next flight.

The man there is a bit confused, and tells me after a few verifications that [Carrier #3] does not have an agreement with [Carrier #1] to emit tickets for their flights, which somehow neither the customer service in Montreal nor in Toronto caught. Having not slept much, I’m appalled, and am redirected to [Carrier #1].

They arrange for me to get on a flight with [Carrier #4] with whom they do have an agreement, and I go to check in. The gruff man there processes things without a word, until he asks me for a 50£ fee for my second suitcase. I argue that I already paid for that back in Montreal, but he says that they don’t have the money. Angry and exhausted, I pay.

While waiting for my flight, I locate an Internet terminal and go on to check my emails. There, time-stamped approximately at the moment I was midway over the Atlantic, sits an email from my dad, informing me that he just got a call from the Toronto airport, asking what they should be doing with my luggage. In his hesitant, second-language English, he managed to make them understand that they should be forwarding it to Helsinki, and not return them to Montreal.

I am lucky to only arrive a day late at my destination. The £50 charge never appears on my credit card statement, and the luggage makes it all the way to my destination, intact, two days later. And all the other flights since have been smooth, thankfully!

Ironically, The Teacher Has So Many “Fs” To Give

, , , | Learning | October 4, 2017

(I am a teacher. We are lining up for a fun field trip, and my kids are having a hard time listening up.)

Me: “You know, guys, if you don’t listen up, then we won’t go.”

Student: “You wouldn’t actually do that.”

(I shoot a look to the student that says this, taking him by surprise, as he obviously thought I wouldn’t hear him.)

Student: “I just mean that it wouldn’t be fair to us if we didn’t go, so we should go even if we’re not behaving well.”

(I continue to stare at him. Other students notice how I’m reacting and start to quiet down to see what’s going on.)

Student: “I mean, you should care about us having fun on the field trip. Not about listening.”

(Finally, he stops talking as I continue to stare at him. The entire class is now silent, wondering how I’ll respond. I then gesture to the classroom we just left.)

Me: “Do you see this classroom, [Student]?”

Student: “Uh, yes.”

Me: “The inside of this classroom represents all the cares I have about that statement you made. I hope you notice that it’s empty.”