Not Quite A Glass Act

, , , , , | Right | February 8, 2018

(At the store where I work, when we bag bottles of nail polish, we put them in smaller bags, separate from other items. A customer has purchased some items, and forgoes the bag for her items.)

Me: “Here, please at least let me put the nail polish in a separate bag.”

Customer: “Oh, no, thank you.”

Me: “Are you sure? They are glass.”

Customer: “Don’t worry; I’ve handled a lot of glass items in this bag before.”

(The customer drops the nail polish, and it smashes on the floor. We just stare at it for a second, and then look at each other.)

Customer: “Well… that was good timing.”

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Locked Himself Out Of His Own Understanding

, , , , , | Right | February 7, 2018

(I work in a large complex. Two buildings are the hotel, where we sell rooms per night, but three buildings are for monthly rental, like apartments. In both cases, people check in at the hotel’s front desk. One day, an older man comes in wanting to visit a room to rent for the month. I make him a magnetic swipe key for one of the rooms so that he may go visit it. A good ten minutes later, he comes back, looking rather flustered.)

Guest: “There is no lock to put the key in!”

Me:  “What do you mean, there is no lock?”

Guest: “Just that: there is no lock in the door! There is one on the building door, which I swiped, and it worked, but on the room door there is nothing in the door to swipe the key.”

(I recall that our maintenance staff have been having issues with the locks lately, are waiting for new ones to be delivered, and have been taking locks from currently unavailable rooms and putting them on available ones so that those rooms may still be sold. I think perhaps they have taken the lock from this particular room and forgotten to alert the front desk. I apologize to the man and offer to let him visit another room, in the same building.)

Guest: “Well, is it going to work this time, or am I only going there for nothing again?”

Me: *thinking there is no way maintenance could have forgotten twice to block a room* “There should be no problem.”

(I make him a key and let him go, but he returns in less than two minutes and starts yelling at me.)

Guest: “What the f*** are you doing to me? Are you having fun with me?”

Me: “No, sir. What—”

Guest: “There is nowhere to put the key in that one, either! You take those two rooms off your list, now! Who’s your manager? I want to see him, now!”

(I explain that my manager is going to be here later tonight, and the man storms off, promising to come back. Puzzled by what the man seemed so adamant about, I call my houseman to check the two rooms to see what is going on. He comes back to me and says he got in, no problem, and that there is nothing wrong with the locks to the room. He doesn’t understand why the man said there wasn’t a lock. He stops to think one second and says:)

Houseman: “Well… it’s a different model of lock than the one on the building’s door.”

Me: “How so?”

Houseman: “Well, most of our locks are like the one on the building’s door, which requires the key card to be held at a perpendicular angle from the door, with only the magnetic stripe sliding through. The model on those rooms, though, is the one for which you have to hold the key flat against the door lock and slide the whole card down into the slit.”

(I instantly recalled what he was talking about, as I have naturally seen them myself, but I couldn’t believe anyone couldn’t figure out how to put the key in them. When I retold the story to my manager, when he came in, he laughed so hard he said it would be a pleasure to point the man’s lack of intelligence to him should he come back to see him. He never did, unfortunately.)

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A Hair-Raising Time To Stay Awake

, , , , | Right | February 7, 2018

(I am a hairdresser. While I am fairly new to the industry, I am usually booked a week in advance as I specialize in fashion colour and blondes.)

Client: “Hi. Do you have any appointments available today?”

Me: “Unfortunately, I am fully booked until [late next week].”

Client: “What about tomorrow? At noon?”

Me: “My next availability is [late next week] at 9:00 am.”

Client: “That doesn’t work for me. Can I come after hours tonight?”

Me: “If you’d like an afternoon or after-hours appointment, my next one is [date two weeks from now].”

Client: “No, I’ll come tonight, thanks.”

Me: “Okay, I can squeeze you in at 2:00 am. Since it is so late, I will be charging 200% my usual rates.”

Client: “You are so rude!” *hangs up*

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There Is Such A Thing As Too Early

, , , , , | Working | February 6, 2018

(I walk into the store after I finish my break and see a teenage girl sitting on a couch with no associate helping her.)

Me: “Hello. How can I help you today?”

Girl: “Oh, I’m not a customer. I’m waiting for my interview.”

Me: “Oh! Hi, I’m [My Name], the manager. What’s your name? I don’t remember having an interview set for 1:30. Are you sure you’re here for the right date?”

Girl: “Oh, no. My interview is at 2:30, but I was worried about being late for this, so I came a little early.”

Me: “Oh… Well, why don’t you hang out in the food court, get some coffee or food, and then come back five minutes before 2:30?”

Girl: “Oh, no, thanks. I ate before I came and I don’t like coffee.”

Me: “So, you’re just going to wait here for an hour?”

Girl: “Yup! It’ll be a good opportunity to see how the store is run.”

Me: “Okay.”

(I got to work and the girl sat there on her cell phone for the next hour. So much for “watching how the store works.” Tip for job seekers: come ten to fifteen minutes early for an interview. Anything more makes the manager feel rushed to get to you and just doesn’t leave a good first impression.)

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Ask And Ye Shall Receive Nothing

, , , , | Working | February 6, 2018

Since I am a returning employee at our toy store, I notice things that need to be fixed more quickly, as I am used to how the managers want it. I’ll sometimes be walking by with a handful of items and ask an associate who isn’t busy to fix the plush section. It isn’t as if I am pulling them away from tasks; they look really bored.

One day a manager pulls me aside and tells me to maybe tone down on asking associates to do stuff, since I am one of them. I agree and just start working extra hard so I can finish all the tasks without any help.

I apply for a manager position after a few more months with the company, and I get rejected because the managers and supervisors notice I don’t ask for help on tasks and am thus “not a team player.” They don’t believe me when I tell them one of the managers told me I was too bossy. They tell me to take responsibility, and so I do. I take responsibility for my own mental health and future career and quit!

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