No Such Thing As A Free Lunch

, , , , | Working | October 22, 2017

(The office I work at is pretty laid back regarding things like lunch breaks, so I prefer to take my break later in the afternoon so that I am available to answer the telephones over the typical lunch hour. My desk is next to the department printer where a lot of protected information about clients is printed, whereas one of my coworker’s desk is a few cubicles down the hall. I am gathering up a stack of coworker’s printed material and decide to drop it off to her as it’s been sitting for a few hours. It is about 10:45 am, but she’s sitting at her desk eating lunch.)

Me: “Hi, [Coworker], just dropping off your printed forms; they’re in the protected folder in your in-tray if you’re looking for them.”

Coworker: “Oh, okay… um, listen; I normally take my lunch early because I get hungry earlier. I need you to make sure you don’t interrupt my lunch with work; I’ve earned my break and it shouldn’t be interrupted for anything other than an emergency, okay?”

Me: “Oh, I’m sorry. I didn’t realize you took an early lunch. Regardless, I was just dropping off the files you printed earlier; I don’t actually need anything from you at the moment. Enjoy your lunch!” *I head back to my desk but my coworker follows me*

Coworker: “I don’t think you understand; it’s very disruptive if you give me your work while I’m on lunch! I don’t get a proper break at all and it stresses me out!”

Me: “Yes, I understand that. I apologized because I didn’t know you started taking earlier lunches. I also wasn’t bringing you any work; you left some client files in the printer tray with sensitive information on them. People were sifting through the pile to get their own items. I was just dropping them off to clear the printer tray, not asking you to handle them right this moment. Next time I’ll make sure you’re not on break before I stop in.”

Coworker: “Good, because I’m not going to interrupt my lunch unless it’s an emergency!”

(A couple days later I am taking my lunch at my usual time, which I have done every day since I started in the department. Our other coworker is out at an appointment so it’s just the one coworker handling clients.)

Coworker: “[My Name]! I need you to jump on line one and finish handling a client’s case!”

Me: “What? Why?!”

Coworker: “I picked up the phone and after a minute or two realized I really had to pee! You can handle it; he just needs help filling in a certain section of his registration.”

(My coworker runs off and I end up answering the phone to a client having severe technical difficulties, and I spend over 20 minutes sorting it out. After that call, another client calls, and another, and so forth until I’ve spent over 45 minutes on the phone and my coworker still isn’t back yet. I manage to find her in the kitchen waiting for the kettle to boil and talking to someone in another department.)

Me: “Where have you been?! You were supposed to come right back from the bathroom so I could go back to my lunch!”

Coworker: “Yeah, but it’s stressful answering those calls! I just needed a little breather to refresh. I’ll go get the next caller.”

Me: “Good. I’m taking the rest of my lunch outside. I won’t be there if you need to use the bathroom again.”

Coworker: “Okay, fine! Jeez! It was just a little break!”

(Shortly afterwards coworker stopped printing her files and would email them to me asking me to print and file them for her since I was “already right there”. I left for a job at another department and she quit the company altogether about a month later because it was “too stressful” for her. The rest of us had no issues and found the job to be relatively easy. She was the one making it stressful!)

They’re Gunning For The Best Remembrance Day Ever

, , , , , | Learning | October 22, 2017

My high school is in a small northern city in Ontario. It’s a low-population area where gun violence is virtually unheard of.

Late one morning the school went into lock-down, after we’d had the yearly drill. It was a real lock-down! Everybody was excited and tense, wondering what caused it, and it lasted about half an hour. I didn’t find out the reason until the next day.

Somebody had called the school, saying they saw a person on school grounds walking towards the building with a rifle. The caller was a parent who spotted this would-be shooter, while dropping off their kid to the school late. They then left their kid in the building as they drove away to make the phone call.

The actual culprit? A drama student, with fake prop rifles.

He had two of them, and he was indeed carrying them into the school. They were for the upcoming Remembrance Day play, and were made of wood.

A Consoling Amount Of Change

, , , , , , | Right | October 21, 2017

I am the customer here. I was just starting junior high so, naturally, I didn’t have a job at the time, but the announcement of a new game console had me excited. I started saving money from gifts, loose change, etc, and keeping it all in a glorified piggy bank.

Fast forward several months, about one month before the console launches, and I count out my money, and find I have enough for the console plus a couple games, even after tax. However, due to not having a chance to grab coin rolls, and the fact that stores need to manually count change anyway, the majority of this change is unrolled.

The console comes out, and my family brings me in to buy it, and I come in with this tin containing all of my saved-up change. I grab my games and the console and get up to the counter and buy them. The cashier greets me in a friendly manner and rings through my stuff, for a total around $400. I pay with the cash and gift cards I have amassed, leaving still around $200. Then I start having to dump the coins onto the counter, and I see the cashier’s eyes open wide.

They politely help count the change and we go as fast as we can, but it takes about ten minutes, at which point I think we’ve miscounted and I actually only have $350 total, meaning I have to put back one of my games. I start recounting the now-organised money, to make sure I have enough, but in my panic I can’t keep count. The cashier politely says I have enough, and rings me through just fine.

However, to this day I still think they said I had enough just so they could get me out of the store faster. Despite this, I still have that console and it’s my single favourite purchase I’ve ever made.

Unfiltered Story #97924

, | Unfiltered | October 21, 2017

( I used to work for a company that at one time had a posture of measuring employees’ performance by ‘productivity’ – how many customers they could process in a day. As a result, many people would look for ways to pass as many calls as they could off to another department to improve their throughput. Many of our customers used our equipment. If customer service sent equipment out the customer was billed for it, but if repair service sent out a repair replacement there was no charge. Repair was notorious for not wanting to handle repair replacements so in customer service we got a lot of ‘push-back’ from them trying to get us to do their job for them. One day I figured out a solution. )
Me: Hello Repair, I have a customer needing a repair replacement for <equipment>.
Repair: That’s your job, you can do it.
Me: Oh, okay. Could you give me a repair ticket number please?
Repair: You don’t need a repair ticket number.
Me: Could I get you to pull up the equipment page and help me fill it out, please?
Repair: Why?
Me: I’m having a little trouble with the form.
Repair: Okay.
Me: On your screen, could you click the box that says “repair replacement”.
Repair: Okay.
Me: Did you see the little box that says, “repair ticket number”?
Repair: Yes.
Me: The system won’t let me submit this form until I enter a repair ticket number, so could you give me one, please?
Repair: I can’t issue a repair ticket number unless I an talking to a customer.
Me: Would you like me to transfer the customer to you so you can do your job like you are supposed to?
Repair: . . . *resignation in voice* Yes.
( I then passed this technique to everyone in customer service and it was the end of push-back from repair. )

The Buffalo Thing Never Gets Old

, , , , , | Right | October 20, 2017

(I work in a call centre for a major pizza chain. Our wings are also very popular with our customers.)

Me: “Thank you for calling [Company], [My Name] speaking.”

Customer: “Hi, I want to order some wings.”

Me: “No problem. I just need to start with your phone number, please.”

Customer: “Before we start, I need to ask you something.”

Me: “Certainly, sir. What can I help you with?”

Customer: “Are all your wings buffalo wings, or do you carry chicken wings, too?”

Me: “…”

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