Should Have Told Her Before It Actually Happened

, , , , | Right | August 15, 2018

(When we take an order for room service, we always close the call by saying, “Your order should be up for you within half an hour.” In this story, the bellman has just come to ask me to call the guest and tell them that the front line in the kitchen is down for some reason and the food is going to take a bit longer. I immediately call the guest. The guest ordered their food about 15 minutes prior to this.)

Me: “Hi. This is [My Name] calling from Room Service. I’m so sorry, but I’ve just been informed that the kitchen is unable to make food at this moment because of a technical difficulty. They’ll hopefully be up and running very soon; would you like to wait a little longer for your order or cancel it?”

Guest: “Well, is there something else I can get? I mean, I’ve been waiting for my food.”

Me: “I’m not sure if they’re able to make anything right now, but I can go ask—”

Guest: *interrupting* “Like maybe a cheese plate?”

Me: “We actually don’t have a cheese plate on our menu here.”

Guest: “Yeah, well, most hotels have them, anyway.”

Me: “I’m afraid we don’t offer a cheese plate, but I’m happy to go ask the kitchen—”

Guest: *interrupting* “Well, I’ve been waiting for my food. You should have called earlier.”

Me: “I’m sorry, ma’am. I called you the moment I found out. Would you like me to ask the kitchen—”

Guest: “I could have ordered a pizza. But now I’ve been waiting for my food. Maybe if you had a cheese plate… Or isn’t there something else you can get me? I wish you’d called me earlier.”

Me: “As I said, I called as soon as they informed me. But I can ask the kitchen if there’s anything else they can make.”

Guest: “I just wish you’d called me earlier. Isn’t there anything else I can get?”

(Realising I’m not getting through to her, I give up trying to explain that I need to talk to the kitchen.)

Me: “Please hold, ma’am.”

(I go to ask the chef if they can make anything else for her, and they inform me that the line is actually up and running again, and they’re making her food right now.)

Me: “Ma’am, I’ve actually just spoken to the kitchen, and they’re making your food right now, so that will be along for you in about five minutes.”

Guest: “Well, I wish you’d told me earlier, because you said it would be half an hour and it’s been way longer than that now, and I could have ordered a pizza.”

(It has been about twenty-five minutes since she ordered.)

Me: “As I said, ma’am, I called you as soon as I found out. Your food is on its way now. We are sorry for the inconvenience.”

Guest: “Well, it had better be here soon, then, because I’ve been waiting. You should have called me earlier.”

(My manager ended up comping her meal.)

Seeing A Narwhal On The Sea Wall

, , , , , | Related | August 15, 2018

(I’m going for a walk on our local sea wall. I see a woman and a perhaps seven- or eight-year-old girl coming toward me. As they pass, I hear the little girl say happily:)

Girl: “Now that I know that unicorns are real, there’s all sorts of things I can believe in!”

Bald Eagle Meets Blind Human

, , , , , , | Right | August 15, 2018

(I am part of a campground’s janitorial staff, meaning my duties include cleaning the bathroom facilities, picking up litter, etc. This occurs as I am walking with several coworkers from one of the eight bathroom facilities to the next. As we’re passing a campsite, a camper flags us down from his truck.)

Camper: “Do you guys know anything about the wildlife around here?”

(As janitorial staff, the only wildlife knowledge we have to have is what’s endangered, what’s invasive, and what’s dangerous, but while he could very well be asking for something along those lines, I have a passing knowledge beyond that, as well, so I step up.)

Me: “I’m not an expert, but I might still be able to help, and if not I’m sure I can get a hold of someone who can.”

Camper: “Do you think you can identify a bird for me?”

Me: “I could give it a try.”

Camper: “Well, it was about seven feet tall, and it had these pink and purple stripes up and down it.”

(I take a moment to think, mostly about whether or not he’s being serious.)

Me: “I’m sorry, but I’m afraid I have no idea what that could be.”

Camper: “Well, here. Maybe a picture would help.”

(He gets out his phone, brings up a photograph, and shows it to me. It’s a very clear photo of a bald eagle standing on a dune. To this day, I have no idea where he got “seven feet tall,” or “pink and purple stripes” from.)

Me: “Oh, that’s a bald eagle.”

Camper: *looks at picture* “Are you sure?”

A Disconnect Between The Paperwork And The Cable Guy

, , , , , | Working | August 14, 2018

(We are going through a financial tight time. One of the ways to cut back is the cable. It’s 2005, so we still have the analog — no receiver needed — service and the digital — receiver needed — service. By talking with a sales agent, we conclude that keeping the digital service only, with one receiver, is cheaper with more channels than keeping the analog service. I do know that they will have to come and install a trap, a filter, to prevent us from cheating and using the analog signal in other rooms. I usually don’t lunch at home, but I live and work in a small village with roughly ten minutes’ walking distance between the two. My girlfriend is out of work, so today I decide to go have lunch at home. Lo and behold, that day, during lunchtime, there’s a service truck from the cable company that stops in front of the house. We’re watching the living room TV from the kitchen. The tech gets his ladder, and climbs the post in front of our house. We get disconnected. I’m thinking, “He’s installing the trap,” but then, he gets down and puts his ladder back on the truck. I get out to confront him.)

Me: “Hi. You disconnected our cable?”

Cable Guy: “Yes. That’s what I had to do.”

Me: “That’s not supposed to be so. We switched to digital only. You should install a trap for the analog signal, not cut us off.”

Cable Guy: *in an annoyed tone, taking his worksheet* “Listen. That’s not my problem. I have it right here. See? I need to dis– Oh… I have to install a trap… Sorry, I’ll get right on it.”

(I go back inside to finish my lunch. He puts his ladder against the post, climbs up, gets down, removes his ladder. We still have no signal. I run out again.)

Me: “Excuse me, but we have no signal.”

Cable Guy: “Can’t be, I just replugged you.”

Me: “I don’t know what to say. I have no signal. Can you check it out?”

(He grumbles and takes his ladder again. I go back inside and turn my forty-inch rear-projection TV towards the window. He climbs up, gets down, gets in his truck, gets back up again, and poof! We have signal. Since it is time for me to go back to work, I walk out and talk to him as he is putting his ladder back to his truck — for the third time.)

Me: “So, what was the problem?”

Cable Guy: “Oh. The center pin broke off. I had to redo the connector.”

Me: “Well, heck of a good thing I happened to be there today. And please, for your next customer, take the time to read your work order properly, and ensure the job is well done before leaving? It would have been h*** to figure out what went wrong with our cable, if I hadn’t been here. Have a good day.”

(I waved my girlfriend goodbye, showing him at the same time that she was watching him.)

When The Internet Is Internot, Part 2

, , , , , , | Working | August 13, 2018

In my mid-twenties I left my hometown — a medium-sized city — to do a four-year university program in a small town an hour and a half away. As is now the norm, my program required high-speed Internet, so I investigated what was available. There weren’t many options for a reasonable price, and I ended up opting for [Unknown Company], which contracted out installation to [Slightly Better Known — but more expensive — Company].

The afternoon before the full day I had to set aside for installation, I had cell phone trouble and wasn’t able to use my phone for a few hours. When I got back the ability to check my messages, I had one from [Unknown Company] “reminding” me — they’d never told me — that I needed to pick up a modem from their office prior to installation. They had already closed for the day when I got the message, so the next morning I was at their office five minutes before they opened, at the exact start of the potential installation window. Unfortunately, the only person working there didn’t show up until twenty minutes after they opened, and by the time I got back to my apartment, the tech had already come and gone. Apparently, they installed my Internet, just without attaching the modem. I tried the modem. It failed. I called the company. They couldn’t find my system. They told me to book off the next day to have a tech come by. I waited around for ten hours and no one showed. I called them. They booked off the next day. I again waited around for ten hours and no one showed.

I showed up at their office again and told the employee there that I was sitting in that d*** waiting room until I got Internet service. I was near tears, frustrated, home sick, and lacking the only connection I had with family and friends — my cell was crap. The employee made calls, but because [Slightly Better Known Company] was the one doing the installation, [Unknown Company] “couldn’t do anything.” Finally she told me that I had been booked for another service day and I gave up. My building superintendent agreed to let the tech in if they showed because I needed to actually go to classes. He mentioned then that he had looked at the splitter that the tech had installed and thought that it looked like it was backwards, but, “What do I know? I know nothing about technology.”

The next day a tech actually called me saying he was on his way, and actually showed up at the door. He took one look at the splitter, turned it around, and the problem was fixed. They did end up giving me a month of free Internet… but I still switched companies as soon as I could afford it.

Related:
When The Internet Is Internot

Page 2/20512345...Last
« Previous
Next »