(A customer calls in to cancel a plan. He’s mentioned that one of the reasons why he wants to cancel is because the terms and conditions are too small and “long” when he prints them out. Note that it’s two standard pages when you print it out, and it does depend on which program you print it from. Usually, we don’t have many problems with this, but some customers will call to get a large-type copy, which we mention in our emails and on the terms and conditions as well. This happens when I’m closing my call.)
Me: “Well, I’m sorry to hear that sir, but if it reassures you, we do offer a large type copy can send by snail mail. And I’ve used my personal printer to—”
Caller: “No, that’s just no good. It’s too long. You should tell them to make it twenty words, or two sentences. Thank you, but no. Good bye.
Me: *after he hung up* “Yes, and if you have any questions about your plan, please defer to the vague two sentences and feel free to sue us for ambiguity.”
Coworker: “Did he really just ask you to make the plan 20 words long? He’s aware we have a legal team, right?”
Me: “Wonder what he’d do if he wanted to know what WASN’T covered…”