Spelling Disasters! This week, we share five stories of customers with spelling so bad, they need it spelled out for them!
- Their Spelling Is Wrong, But They Are Sticking To It:
E is for Elmer’s Eskimos—you know, the ones that live in Eglues!
- It’s Spelled I-d-i-o-t:
Welcome to Indiamimbindokiamn, Indiana. Population: Stupid!
- I Have Lost A Dream:
A lost customer does battle with an abbreviation—and loses.
Congra-du-lations, your cake’s spelling is a lie!
- Spelling Gone Rogue:
Somehow, “going rouge” doesn’t have the same ring to it.
PS #1: check out our new Extras section, with pictures, videos, and news galore!
PS #2: Read more roundups here!
(I’ve just started on the floor for customer service for a cable company. A customer calls in saying his TV is “muddy”.)
Me: “Sorry, sir, I’m not understanding what is wrong with your TV. Is it pixelated, blue, or fuzzy?”
Customer: “No, it’s muddy.”
(After a few minutes of trying to figure out exactly what he meant by muddy.)
Me: “Sir…do you have mud on your TV?”
Customer: “D*** it! I said it’s muddy. M-U-T-E…MUDDY!”
Me: “Sir, do you see a muddy button on your remote?
Customer: “Yes. ”
Me: “Press the button.”
Customer: “That fixed it. Thank you so much!”
(I work in an airline call center where we make reservations and make changes to existing reservations such as seat/meal requests.)
Customer: “I’d like a window seat for my return trip”
Me: “Okay, no problem. Let me check availability for you.”
(I book the seat for her.)
Me: “Okay, I was able to book you in 31K, which is a window seat on your return flight from Frankfurt to Seattle.”
Customer: “What?! I’m on a PLANE? I thought I was taking a bus?!”
Me: “Yes, I assure you it is a plane, as it is difficult to cross the Atlantic on a bus.”
Customer: “Thanks so much. I am so excited about going on a plane!”
(I am a telephone operator for a very large international company. Callers need to know the first and last name of the person they need to be transferred to.)
Caller: “Hi, can I be transferred to Steve?”
Me: “Sure, what’s Steve’s last name?”
Caller: “Oh, I don’t know his last name. I just know his name is Steve.”
Me: “I’m sorry, but this is the global directory and I would have no way of looking him up without his last name.”
Caller: “Oh, I see. Well, I’ll just call him and get his last name, then.”
Me: “Wait…if you have his direct number, why were you calling me in the first place?”
Caller: *hangs up*
Me: “Good morning! ASU Information.”
Caller: “Umm, yeah, hi. Where am I?”
Me: “You have reached the ASU information desk. How can I help you?”
Caller: “No. I mean, like, where am I?”
Me: “Could you be more specific please?”
Caller: “Dude, I don’t know where I am. Can you find me?”
Me: “Are there people near you?”
Caller: “Um, yeah.”
Me: “Do any of them know where you are?”
Caller: “How do I find that out?”
Me: “Walk up to one of them, smile, and ask them if they know where you are.”
Caller: “Okay, thanks!” *fumbling around, muffled talking, phone beeping* “You are so awesome; it worked! Thanks!”