No Fortitude For Longitude, Part 6

| Buenos Aires, Argentina | Geography

(I work at a tech support call center that works with employees in the USA.)

User: “…and where are you guys located?”

Me: “Buenos Aires, Argentina.”

User:Really? That far?”

Me: “Yeah… it is pretty far from the US, isn’t it?”

User: “And what’s the weather like today over there?”

Me: “Well, it has been really cold all week. Today it was 32 F when I left home.”

User: “And it is that cold during the summer?!”

Me: “Um… no, actually, it’s not summer over here; it’s winter. We are all the way at the south.”

User: “What do you mean it’s winter there? Are you serious?”

Me: “Yes, when it’s summer in the north, it’s winter in the south of the world, and vice versa.”

User: “For real? Are you sure?”

Me: “Yes, very much indeed. It is winter here.”

User: “Well… I guess you might be right.”

(The user remains silent for a few seconds.)

User: “But… when do you have Christmas?!”

No Fortitude For Longitude, Part 5
No Aptitude Vocation For Location, Part 2
No Aptitude For Latitude, Part 2
No Vocation For Location
No Fortitude For Longitude, Part 4
No Fortitude For Longitude, Part 3
No Fortitude For Longitude, Part 2
No Fortitude For Longitude
No Aptitude For Latitude

I’m Afraid I Can’t Allow You To Speak To Dave

| Manchester, England, UK | Bad Behavior, Crazy Requests, Liars & Scammers

(I work in the debt recovery department of a national mail order company. The department is small, and the only white men are our senior managers, neither of whom are connected to the telephone system in any way. All the other men are Asian, and have traditional Asian names. I am female, and have quite a high-pitched voice. About half an hour after dealing with a perfectly nice, male customer, he calls back and gets me again.)

Me: “Hello, sir! You’re speaking to [My Name] again. How can I help you?”

Customer: *yelling* “I was talking to Dave earlier, and he’s completely f***** everything up!”

Me: “I’m sorry, sir; you must be mistaken. You spoke to me earlier, and your payment plan was sorted out. We agreed to—”

Customer: “I’ve never spoken to you! I spoke to Dave! I want you to transfer me to him so he can sort this s*** out!”

Me: “Sir, please refrain from swearing. I can assure you, you did not speak to ‘Dave.’ There is no one here by that name. You spoke to me at [time] this afternoon.”

Customer: “Are you calling me a f****** liar?”

Me: “Sir, please stop using language like that, otherwise I will have to terminate this call. I think you might be mistaking us for another company you may have called today. Not only is there no-one called ‘Dave,’ but my user ID is the only one to access your account in the last month, and I recall speaking to you earlier.”

(The customer starts screaming so loud, I turn the volume down on my headset. My colleagues are getting distracted by the noise, and even my manager is peering over at me. Eventually he stops for breath.)

Me: “Sir, there is no point in me lying to you, as you clearly don’t believe me. Why would I make my life and yours difficult by continuing to ‘lie’ to you? Also, the idea that I could be mistaken for a man is… Well, I don’t even…”

(At this point, my colleagues are all either laughing, or trying not to because they’re on the phone to other customers. My manager’s eyes have gone wide.)

Manager: “Hang up, and I’ll call him back.”

(I do as I’m told. Two minutes later, my manager comes over, grinning widely.)

Manager: “He admitted straight away he might have been wrong, and paid up.”

This Call Contains No Common Scents

| USA | Bigotry

(I’m male, and work in a service call center. A man in his 60s is on the line.)

Me: “Hi, thank you for calling [company]. This is [name]; how can I help you?”

Member: “Where are all the pretty girls?”

Me: “Uh… I have no idea what you’re talking about.”

Member: “Every time I call, it’s always pretty women on your side.”

Me: “My apologies. I can talk in falsetto if you would prefer?”

Member: “No, no. Just put on some perfume and we’ll call it square.”

(I end up helping him with his reason for calling.)

Member: “Now don’t forget, something fragrant, but not overpowering as to give them young boys confusing desires.”

(Considering I am gay, and in no way flamboyant, I find this exceptionally amusing!)

Addressed The Race Issue

| Edmonton, AB, Canada | Bigotry, Technology, Theme Of The Month, Top

(I work at a technical service call centre. A call is taken by an African-Canadian tech.)

Tech: “Thank you for calling [name of company]. My name is [name]. How can I help you?”

Caller: “Oh, thank God they gave me somebody white! The last time I called they expected me to talk to some stupid n*****.”

(The tech is perfectly calm.)

Tech: “Sorry about that, sir. How can I help you?”

(The call proceeds as normal. The tech troubleshoots with the caller, and decides new software is needed. He offers to ship the software.)

Tech: “Just to make sure, can I reconfirm your address?”

Caller: “Oh, sure. It’s [full street address].”

Tech: “Thank you. Oh, and before you go, you ought to know that I’m the biggest, blackest mother-f***** you’ll ever meet in your life, and I know where you live. Good day.”

A Capital Offense

| AL, USA | Extra Stupid, Language & Words, Math & Science, Technology

(A customer calls in requesting a password reset for his account.)

Me: “Okay, sir, I’ll go ahead and reset your password to the default. It will be the last four digits of your social security number, and the four digit year of your birth.”

Customer: “Okay, those are all capitals, right?”

Me: “Yes, sir, all the letters in your username are capitalized.”

Customer: “And what did you say my password will be?”

Me: “It will be the last four digits of your social security number, and the four digit year of your birth.”

Customer: “And are those capitalized or lowercase?”

Me: “Well, it will be the last four digits of your social—”

Customer: “I know that! But are they going to be capitalized or lower case?”

Me: *gives up* “They’re going to be capitalized numbers, sir.”

Customer: “Great! Thanks!”

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