Made An A** Out Of Just You

| Toronto, ON, Canada | Extra Stupid, Money

(I work in a call centre quality assurance and I listen to the following call about a nationwide mail-in rebate campaign:)

Irate Customer: “You guys told me I’d get a gift card for gas, and what I’m getting in mail today is some stupid rebate voucher that I have to mail back to you to get my money!”

Agent: “I apologize, sir. This is an unusual instance of misinformation. Are you sure the agent you talked to before spoke about a gift card? Or about a rebate voucher?”

Customer: “She talked about a voucher!”

Agent: “Oh, so, you did know this was a voucher, not a gift card?”

Customer: “Well, she did say a voucher, but I ASSUMED it was a gift card!”

Can’t Avoid This Going Down The Toilet

| Rochester, NY, USA | Bizarre, Home Improvement

(I take emergency maintenance calls from apartment complexes when the office is closed. A woman calls around 2 am.)

Caller:  “Why should I have to leave my apartment when I have to use the bathroom? That’s just not right.”

Me: “I’ll call maintenance right away and send someone right over.”

Caller:  “Oh, he’s already here fixing the toilet. He’s been working on it for a while.”

Me: “Ma’am, if maintenance is already working on the problem, I don’t know what you would want me to do.”

Caller: “I thought you could tell me what I’m supposed to do until the toilet is fixed.”

You Shall Not Pass(word)

, | MB, Canada | Crazy Requests, Extra Stupid, Technology

Customer: “I’m not getting my emails on my phone.”

Me: “Okay, your email isn’t syncing because you haven’t typed your password in.”

Customer: “What’s my password?!”

Me: “I don’t know sir; it would be whatever you originally chose for a password.”

Customer: “Well, I don’t remember. Why don’t you know it?!”

Me: “That would negate the purpose of a password, sir. You don’t WANT me to know your password. Your email accounts have nothing to do with [Company].”

Customer: “AND YOU CALL YOURSELF CUSTOMER SERVICE?!” *storms out*