Goes Orange With Embarrassment

| USA | Right | July 7, 2015

Me: “Thank you for calling member services, This is [My Name]. How may I assist you?”

(Silence.)

Me: “Hello?”

Caller: “I’m sorry; I was thrown off by your name…  Your name is Carrot? ”

Me: “Um…. No, ma’am, it’s [My Name].”

Caller: “Oh, thank goodness! I thought your parents really named you Carrot! I thought maybe they were horrible hippie people!”

No Re-Write Access

| NY, USA | Right | July 6, 2015

Me: “Hi and welcome to [Company] online sales chat! My name is [My Name]. May I have your name?”

Customer: “The password on my broadband router is rubbing off and getting hard to read.”

Me: “You can re-write the password.”

Customer: “How do I re-write?”

Me: *face palm* “…Get a piece of paper, write the password on it, and tape it to your broadband router?”

Password Overheard

| Boise, ID, USA | Working | July 4, 2015

(I work in a call center doing tech support for a popular cell phone company. We often get calls from stores that sell the carrier’s phones, asking for help with phones or customer accounts. Since these callers are employees of the stores they are working for and not our company, we must verify the customer’s account with the customer before making any changes.)

Me: “Thank you for calling. This is [My Name]. May I have your name, please?”

Employee: “This is [Employee]. I’m with an authorized retailer, and I need to get call forwarding set up on our customer’s phone.”

Me: “All right, I can definitely get that going for you. Can I go ahead and speak with the customer?”

Employee: “You’re on speaker.”

(I introduce myself to the customer.)

Employee: “The customer’s name is [Customer] and his password is [password].”

Me: “I’m sorry, ma’am, I do need to hear that information directly from the customer.”

Employee: “Well, that’s completely unnecessary, but all right.”

(The customer gives me the information.)

Me: “Thank you. I understand it’s a bit of a hassle, but it is part of our security policy to verify directly with the customer.”

Employee: “What call center are you located in?”

Me: “I don’t feel comfortable disclosing that information.”

Employee: “Well, then can I get your ID number or the name of your supervisor?”

Me: “Can I ask why?”

Employee: “So I can report you. You embarrassed me in front of my customer.”

(I repeat my spiel about the security policy and tell her that, no, I will not be giving her my information. She relents, and I get the call forwarding set up.)

Me: “Is there anything else I can help you with today?”

Employee: “No. Now you’ve made the customer upset.” *hangs up*

Won Liner

, | Auckland, New Zealand | Romantic | July 3, 2015

(A charming older gent calls to switch his cover to a new car. After a great phone call and general natter about his insurance and what he’s covered for, etc., everything is all sorted and I’m winding up the call.)

Me: “So, we’re all done! Was there anything else I can help you with today?”

Customer: “Thanks! No, that was all – Sorry, I didn’t catch your name?”

Me: “You’re welcome! My name is Lotte.”

(There is brief silence from him so I feel like he may be wondering if he heard me right, so I explain.)

Me: “It’s shortened from Charlotte, but hardly anyone really calls me that, and

when they do I get the sneaking suspicion that I’m being told off, haha.”

Customer: “Ah, okay, but I bet your boyfriend calls you Lotto.”

Me: “Uhhh… Lotto?”

Customer: “Yeah, Lotto! Coz he’s hit the jackpot with you!”

(Understandably I was lost for words! It was funny, sweet and odd all at the

same time! Made my day and I’m still gob-smacked at how quick he was…)

Job Hunting Is A Joke

| Wales, UK | Working | July 2, 2015

(I had an interview and the manager was unable to attend, but wants to meet with me and calls me up the next day to arrange it.)

Me: “Too Many Hamsters R Us.”

Manager: “Er, can I speak to [My Name], please?”

Me: “Speaking.”

Manager: “Hi, this is [Manager[ from [Centre]…”

Me: “Oh, God, sorry about that. I always answer the house phone in a jokey way.”

Manager: “You wouldn’t answer the work phone like that.”

Me: “No, never.”

Manager: “Chuckles.”

(I hope I get this job. It wasn’t even a good joke!)

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