Needs To See The Doctor For Their Stupidity

, | USA | Right | June 24, 2015

(I work in a call center that mainly serves as an after-hours line for local hospitals and clinics. Routine questions revealed this particular caller to be a pregnant teenager and someone who speaks English as a first language.)

Me: “Good evening. How may I help you?”

Patient: *using the most arrogant and condescending tone imaginable* “I need to speak to a doctor, right now!”

Me: “Miss, are you currently experiencing an emergency? Bleeding, difficulty breathing—”

Patient: “No, no, but this is really important!”

Me: “Would you like me to take a message?”

Patient: “NO! I said I need to talk to a DOCTOR, NOW!”

(The doctor’s line is reserved for emergencies only. Nonetheless, I continue politely.)

Me: “What seems to be the nature of the problem, miss?”

Patient: “The doctor gave me these prenatal vitamins, and I need them to tell me how much I should take!”

Me: “…You mean the dosage instructions printed on the side of the bottle?”

1 Thumbs
1,270
VOTES

Comprehensively Owned

| AZ, USA | Right | June 23, 2015

Me: “Thank you for calling [Company]. Can I start by getting your customer number?”

Customer: *says customer number extremely fast in irate tone*

Me: “I’m so sorry, sir, I didn’t catch that. Could you say that one more time?”

Customer: “Um, if you’re going to help me I’m going to need you to comprehend what I’m saying.”

Me: “Um, if I’m going to help you I’m going to need you to speak at a rate that is comprehensible to human hearing. So one more time; customer number, please?”

(They were polite after that.)

1 Thumbs
1,175
VOTES

An Accent Waiting To Happen

| Kingston, NY, USA | Right | June 16, 2015

Me: “Hello and thank you for calling [Company]. My name is [My Name] and I’ll be your—”

Caller: “I need your name and your state.”

Me: “My name is [My Name]. And I’m sorry, but what was the other thing?”

Caller: “I need you to spell your name and tell me what state you’re in.”

Me: “[I spell my name] and I’m currently in New York State.”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

(I have never been told I have an accent before, in fact I’ve been noted to have remarkable little accent given that I grew up in New Jersey. The woman on the phone speaks like me and has no distinguishable accent.)

Me: “Um, where do you want me to transfer you to?”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

Me: “Okay, but where do you want me to transfer you? What department?”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “Okay, but I can’t—”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “I can’t promise—”

Caller: “I can’t understand you. Transfer me.”

Me: “I can’t promise you’ll get—”

Caller: “Transfer me.”

Me: “—a representative from Texas—”

Caller: “Transfer me.”

Me: “I’m putting you—”

Caller: “Transfer me—”

Me: “—back in the queue—”

Caller: “Transfer me.”

(I put the call right back in the queue and wrote a warning in my team’s chat to anyone who gets her next. About 10 seconds later in the chat my coworker on the other side of a divider from me wrote, “I have a woman who says I have an accent and wants to be transferred, but won’t say where to. What do I do?” That’s when I noticed another coworker, also in New York State, but in a different city, had gotten this woman before me and put her back in the queue. The woman eventually hung up on my other coworker.)

1 Thumbs
1,108
VOTES

Find Anything To Wine About

| Nottingham, England, UK | Working | June 9, 2015

(I work in a call centre that sets up appointments and work schedules for IT engineers. My supervisor is horrible and always tries to big herself up to the manager by getting the staff in trouble. She hates me in particular as I’m a pretty cheery person and get on well with the engineers and management. In addition to this I have always bought the nicest food I can afford and frequent some of the more expensive delis in town where I sometimes get treats for the office that are a bit posh, and she gets quite jealous.)

Manager: *sternly* “Can I speak to you in my office, please?”

Me: *confused* “Okay.”

Manager: “I think you know why I have brought you in here today.”

Me: “…No?”

Manager: “[Supervisor] has advised me on many occasions she has seen you drinking wine at your desk. We take these matters very seriously and I’ve come to advise you of our intent to discipline you for gross misconduct which, if found to be true, could lead to you instant dismissal. Do you understand and have anything to say at this point?”

(At this point I am understandably upset as I have never touched alcohol while working.)

Me: “I don’t understand. I haven’t ever brought wine to work let alone drunk it at my desk in full view of the office. When did [Supervisor] say I did this?”

Manager: “She observed you many times this week openly pouring wine from a bottle of wine into a glass on your desk and drinking it. Are you saying you deny this despite [Supervisor] saying she has multiple witnesses?”

Me: *brain engaging* “Wait? Did you say a bottle at my desk… It’s not wine! It’s on my desk now if you want to go and see.”

(My manager follows me to my desk – sitting in plain sight us a glass bottle of raspberry and vanilla cordial I bought from the posh deli. Note at this point we are now yards away from my Supervisor’s desk.)

Me: “As you or anyone else can clearly see this is fruit juice, not wine. I’ve been adding it to water for the last week. If anyone had actually bothered to look rather than drag me into an office or accuse me of something so serious we wouldn’t be in this position!”

Manager: “[Supervisor], a word in my office…”

1 Thumbs
1,264
VOTES

Needs More Data On Data

| Sydney, NSW, Australia | Right | June 2, 2015

Caller: “Why is my mobile bill $900?”

Me: “By the looks of it you’ve gone over your data by about 15GB.”

Caller: “HOW WOULD THAT HAPPEN? I DON’T USE THE INTERNET!”

Me: “Do you use any apps on your phone?”

Caller: “I let my son watch YouTube so he’s quiet.”

Me: “You do realise YouTube uses data?”

Caller: “No one told me that! I don’t want to pay for this bill!”

Page 66/244First...6465666768...Last
« Previous
Next »