Crazy Is Flowering

, | NJ, USA | Crazy Requests

(I work in a flower delivery company call center, in customer service. We take orders and send them out to local floral shops all over the country. I’m working in ‘order modification.’)

Me: “Thank you for calling. This is [My Name] speaking. Can I start by getting your name?”

Customer: “My name? Why do you need that?”

Me: “I need to identify who is calling and how to address you, but that’s okay. Can I have your recipient’s name?”

Customer:Recipipant? What’s a recipipant?”

Me: “Well, ma’am, the RECIPIENT is who is getting the flowers. May I have their name?”

Customer: “Well… I don’t know what a recipient is but the delivery getter’s name is [Recipient]. I need you to change my order. I need you to change my name to spell it the correct way.”

Me: “Ma’am, I was able to find your order by the recipient’s name. I can change your spelling of your name for you. Can you tell me the correct spelling?”

Customer: “No. I will not tell you. You have no right to ask me things this personal. You can fix it yourself. Goodbye.” *hangs up*

Supervisor: “I didn’t know you were so intrusive and psychic. How do you get all the crazies?”

The Bitter Taste Of The Law

, , | USA | Bizarre, Criminal & Illegal, Food & Drink

(I work in the call center for a national fast food restaurant. We don’t accept ideas about new or modified products from guests, and we especially don’t pay for them. Any time a guest starts to give a suggestion, we have to read them a legal statement to that effect.)

Caller: “I wanted to tell you that I love your turkey burgers, but I really think you should start serving them on gluten-free—”

Me: *interrupting* “Ma’am, I’m sorry, but I do have something I need to read you real quickly.”

(I then read the legal statement stating that we can’t accept her idea, and won’t pay for it.)

Caller: *long pause* “Well, I don’t know what that means, but it doesn’t sound very nice, so I’m going to hang up on you.”

(And she did!)

You Have To Question Their Reasons

| MI, USA | Bizarre, Extra Stupid

(I work in a call center taking calls from subscribers to our web-based program.)

Subscriber: “Hi. I was told to call.”

Me: *thinking that he got an email or a voice mail* “Was the message from anyone in particular?”

Subscriber: “It’s on the invoice. It told me to call.”

(I pull up his account but there aren’t any notes from our administration/billing department or any other representatives, so I’m a little confused by this.)

Me: “You received a note on your invoice to call us?”

Subscriber: “Yes. It said to call if I had any questions.”

Me: “And do you have any questions?”

Subscriber: “No.”

Me: “Okay, then… Have a great day!”