Not In Anyone’s Good Books

| Bridgeport, CT, USA | Bad Behavior, Money, Religion

Me: “Thank you for calling [Bank]. How may I help you?”

Caller: “I have a constitutional right to have my late fee waived!”

Me: “I’m sorry you feel that way. Please be advised that your payment didn’t post until five days after the due date, so the late fee is valid.”

Caller: “Sir, do you realize that ‘The Good Book’ says you must forgive those of their transgressions?”

Me: “Yes, I do. Please be advised that same book also says, ‘You reap what you sow.’ Sorry, but the late fee is valid.”

Caller: “I suppose you’re going to tell me that the credit card agreement prevents you from doing that and that its my responsibility to have read it?”

Me: “Correct.”

Caller: “You know what… GO F*** YOURSELF!”

18 And Blunder, Part 3

| Columbus, OH, USA | Family & Kids, Movies & TV, Rude & Risque

(I work in a satellite call center and help customers with billing as well as tech support. A customer calls in upset about her last bill.)

Customer: “My bill is only supposed to be $67.99 a month and this month it was over $700!! I had to come home early to have time to call you about this. What are you people trying to pull on me!?”

Me: “I will me more than happy to look at this for you as I can definitely see why this would make you upset.

(I can immediately see the issue: two to three adult pay-per-view movies at $17.99 each have been ordered several times a day for the last two weeks.)

Me: Looking at the bill, I think I see exactly where the problem is. Do you or your husband watch any um… mature themed movies?”

Customer: “What!? I don’t watch that smut and besides, it’s just my son and I who live here! I don’t like what you’re insinuating! I demand you remove these charges!!”

Me: *catching on almost immediately as I have two older sons myself* “Ahh, I think I might see the problem ma’am. Let me ask you this if I may… How old is your son?”

Customer: “Not that it’s any of your business, but he’s 13.”

Me: “Uh huh. And if I might ask, what time does he get out of school?”

Customer: “He gets out of school at about two, and then gets rights to studying in his room. He’s going to go to college when he’s older. He’s absolutely brilliant. He studies all day long in there.”

Me: “Right. Well, the reason I ask is because I can see the time these movies are ordered AND the receiver that they are ordered on. Ma’am, it looks like ALL of them are ordered on the receiver in one of the bedrooms, and ALL between the times of around 2:15 pm and about 4:30 pm. About what time do you normally get home from work, if you don’t mind me asking?”

Customer: *getting livid about now* “Now look here, missy! I don’t like the idea that you think my son is watching that smut on TV and I most certainly don’t like the idea that you think that I would tolerate that in a Christian house like mine. I demand that you both remove this… this… filth from my bill and apologize to me for even thinking that my boy would even know what some of this… this… stuff even is!!”

(As she’s ranting on about her beautiful, pure, Christian son I see yet another expensive adult PPV being ordered so I interrupt her tirade.)

Me: “Ma’am! I don’t want to be rude, but is your son home right now?”

Customer: “Yes, he is!”

Me: “Good! Because, I see another of these movies is being ordered right now. So do this: just go in and tell me what you see, and if it’s not porn, I’ll be more than happy to remove every one of these charges.”

Customer: “Fine! I’ll show you that my son is a good boy and—” *I hear a door open*

Son: “MOM!” *call drops*

(I laugh my a** off for five minutes. And no, I didn’t credit even one PPV charge.)

Related:
18 And Blunder, Part 2
18 And Blunder

The Poster Child For Unreasonableness, Part 2

| USA | Crazy Requests, Family & Kids, Tourists/Travel

(This customer has spent 10 minutes complaining about minor things from her recent cruise from the weather to the color of the carpet.)

Customer: “Also, every night at dinner the unruly children we sat with would cry, whine, and pitch a fit. It wasn’t the upscale experience we expected and ruined our entire cruise.”

Me: “I’m sorry to hear that. As you are traveling again this year, I can certainly have a bottle of wine sent to your room for the inconvenience.”

Customer: “I hope you’ll do the same for my sister and her family. She always travels with us, so it would only be fair.

Me: *pulls up reservation* “I see you were scheduled to sit with her and her three children on the last cruise. Did they not accommodate you to dine together?”

Customer: “Oh, yes. We had a table of six.”

Me: “… So the unruly children?”

Customer: “Her bratty kids should never have been allowed in the dining room!”

Related:
The Poster Child For Unreasonableness