Fraud-ian Slip

, | Phoenix, AZ, USA | Criminal & Illegal, Liars & Scammers, Top

(I work in a call center as a fraud specialist. It is not uncommon to get calls from people trying to contest escort or porn charges as fraud when they’re really not.)

Caller: “I have a charge on here for over five grand. I didn’t charge that; it’s fraud.”

Me: “I’m sorry to hear it. I can help with that.”

(I pull up the charge, and see another charge for a tow truck and parking ticket in the same state the other charges was made.)

Me: “I see here that the charge is for an escort service. The physical card was present, as well. You have not been traveling, is that correct?”

Caller: “That’s right, and I have my credit card, too.”

Me: “Sir, thank you for the information. Please hold while I get more information on this merchant.”

(While the caller is holding, I call the merchant directly. I already know he’s lying, but I have to prove it without calling him a liar. The merchant was not at all surprised, and was delighted to provide me with a copy of his driver’s license and imprint of the card with signature on the sales draft. Not only that, but they even give me the name and room number of the hotel he stayed in when he used their escort service.)

Me: “Sir, thank you for holding. I found out more about the charge. But I want to go over your last valid charges. Did you recently get a ticket or paid for towing service?”

Caller: “Yeah, that charge is okay.”

Me: “Sir, that charge shows the card was swiped, which means you were in that state, right?”

Caller: “Uh… yeah…”

Me: “And did you stay at [Hotel], room 2058?”

Caller: “Yeah…”

Me: “Sir, I contacted the merchant and they verified all of your information, and even offered to send a copy of your driver’s license and signature. It’s because of that we can’t accept this charge as fraud.”

Caller: “So what am I supposed to do?”

Me: “Don’t worry, sir; you still have options. You may still be able to dispute the charge as a billing dispute in the event that you didn’t receive any products or services, or the services were not as agreed upon, or you can contact the merchant directly. Were you not satisfied with the services you received?”

Caller: *click*

Not Open To Interpretation

| OR, USA | Bad Behavior, Language & Words

(I work in a call center. We have a dedicated line for Spanish-speaking customers, but for anyone speaking anything else, we would use an interpreter service. I am on a call between the interpreter and the customer.)

Me: “Can you tell him that, since his phone has water damage, his warranty doesn’t cover it?”

(The interpreter translates this, and the customer shouts angrily for a few seconds.)

Coworker: “What did he say?”

Interpreter: “I don’t want to tell you.”

Coworker: “Oh, come on, now I really want to know.”

Interpreter: “Ok, well…”

(The interpreter repeats back a profanity laced diatribe about me, my family, the phone and the company.)

Coworker: “…wow, he said all that in that one little sentence?”

No Vocation For Location, Part 7

| Baltimore, MD, USA | Geography, Theme Of The Month, Tourists/Travel

Me: “Thank you for calling [airline]; this is [my name]. How can I help you?”

Caller: “Yeah, I want to book a flight from here to Los Angeles.”

Me: “Okay, what city are you departing from?”

Caller: “I want to go to Los Angeles.”

Me: “From where?”

Caller: “From here.”

Me: “What city are you in?”

Caller: “The same as you.”

Me: “I’m in Baltimore, Maryland. Is that where you are?”

Caller: “No. Can’t you tell from my phone number?”

Me: “We have no way of knowing where you’re calling from. If you tell me what city you’d like to depart from, I can look up the flights for you.”

Caller: “Well if you don’t know where I am, what good are you?” *click*

No Vocation For Location, Part 6
No Vocation For Location, Part 5
No Vocation For Location, Part 4

Waiting For That Light Bulb Moment That Never Comes

| USA | Extra Stupid, Math & Science, Theme Of The Month, Tourists/Travel

(I work in a call center making camping reservations for several state parks.)

Me: “Okay, are you looking for an electric or a non-electric site?”

Customer: “What’s the difference?”

Me: “Well, one site has electricity for you to hook an RV or a camper up to, and the non-electric has no hookups.”

Customer: “I don’t understand.”

Me: “An electric site has electricity. A non-electric site does not.”

Customer: “I still don’t understand.”

Me: “Um… an electric site has an outlet for you to plug things into. A non-electric site does not.”

Customer: “So… what’s the difference again?”

Me: *sighs* “Are you camping in a tent or an RV?”

(I ended up being on the call for 40 minutes. The customer continued asking me the difference between an electric site and a non-electric site.)

A Large Intelligence Gulf (Of Mexico)

| Orlando, FL, USA | Bigotry, Geography, Theme Of The Month, Tourists/Travel

Customer: “So, where are you located?”

Me: “In Orlando, Florida.”

Customer: “Ugh! I’m sick of all you foreigners taking jobs from us hard-working Americans!”

Me: “Ma’am, I am an American citizen. Florida is a state in America. Everyone who works in this call center is American.”

Customer: “I’m not stupid! I know Florida is in Mexico! I want to talk to an AMERICAN!”

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