The Great Customer Disconnect

| Mexico | Extra Stupid, Technology

Me: “Thank you for calling [Company]. My name is [Name]. How can I help you today?”

Customer: “I’ve been with no TV since this morning. I want to know what the f*** is happening with your service!”

Me: “I really apologize about this issue, sir. I will be more than happy to help you by troubleshooting your system. Would you please verify if your TV is connected to the source?”

Customer: “Do you think I am stupid? I would not be calling if the TV is disconnected and— never mind.”

(The customer hung up. No further explanations.)

Taking Stupidity To New Heights, Part 4

, | Dublin, Ireland | Crazy Requests, Technology, Transportation

(A customer calls to book a flight from London to Berlin. The aircraft assigned for that route had recently been changed from a jet-engine to a propeller plane. I am required to inform passengers when booking the flight.)

Customer: “A propeller plane? But if the engine stops working, the ‘plane will fall from the sky!”

(I was momentarily silenced as I tried to work out how this wasn’t also true for the jet aircraft. The passenger eventually decided to chance it and booked the flight.)

Related:
Taking Stupidity To New Heights, Part 3
Taking Stupidity To New Heights, Part 2
Taking Stupidity To New Heights

Can Make Your Head Swim

| Stevens Point, WI, USA | Bizarre, Pets & Animals

(At the call center I work at we get weird calls from people testing out the service all the time. Some include random trivia questions, about random subjects. We have to answer all questions seriously and try to get sources if we can.)

Me: “Thank you for contacting [Company] Concierge. How can I help you today?”

Customer: “Hi, I have a question.”

(At this point I see he is calling in from Texas.)

Me: “Certainly, I’ll do my best to answer any question you may have.”

Customer: “Well, this is a serious question. Are you sure?”

Me: “Anything at all. No need to be shy. What’s the question?”

Customer: “Well… um… can deer swim?”

Me: “Let me check for you, sir… Well, sir, I found a YouTube video of a deer swimming, and I’m watching it right now. So, yes. Deer can swim.”

Customer: “For real?”

Me: “Yes, sir, deer can swim.”

Customer: “I just don’t believe it. I need to see it myself. Can you send me a link to that video?”

Me: “Yes, sir. It will just take a second as I send that.”

Customer: *slightly muffled* “Honey, sounds like deer can swim. I know. I can’t believe it.”