Canada: America’s Hat, Part 8

| Halifax, NS, Canada | Canada, Extra Stupid, Geography

(I work in a call center dealing with Americans and insurance claims. A caller calls from Washington state.)

Caller: “Where am I calling to?”

Me: “That would be Halifax, Nova Scotia, sir.”

Caller: “Where’s that?”

Me: “That’s in Canada, sir.”

Caller: “Whoa… so that’s like a foreign country?”

Me: “Yes, sir, we’re located above the US.”

Caller: “Really? You learn something new every day!”

(After the call ends…)

Supervisor: “You should have told him Nova Scotia and Canada were suburbs of New York.”

Canada: America’s Hat, Part 7
Canada: America’s Hat, Part 6
Canada: America’s Hat, Part 5
Canada: America’s Hat, Part 4
Canada: America’s Hat, Part 3
Canada: America’s Hat, Part 2
Canada: America’s Hat

A Blockhead’s Calling

| OR, USA | Bad Behavior, Bigotry, Technology

(I am working in a call center providing customer care support for a major wireless provider.)

Me: “Thank you for being the best part of [Company]. My name is [Name]. With whom do I have the pleasure of speaking with this evening?”

Caller: “[Caller’s Name].”

Me: “Alright, and I see that you’ve already verified through our automated system. Thank you very much for that. And what can I help you with tonight?”

Caller: “I want to know how to block calls.”

Me: “Alright, I can certainly help you out with that. I see here that you’re using an iPhone 4s; iOS 7 has the—

Caller: “No, I just want to block calls. I keep getting texts from someone who apparently knew whoever had this number before me, and they won’t stop. I just want to block the messages.”

Me: “I understand that, sir, and I was just trying to go over all your options for doing so. As I was saying, iOS 7 has the built-in ability to block calls. Alternatively, our block-call feature has the ability to block calls. That normally costs $4.99 a month, but there is a 90 day free trial for that.”

Caller: “You mean you charge me nine-f********-ninety-nine to f****** block calls?!?”

Me: “Well, sir, that was $4.99, but yes, that is a feature we do charge for.”

Caller: “Is there a supervisor I can speak to?”

Me: “I can certainly get you our next level of support, but I’ll need to place you on a brief hold while I get them on the line.”

Caller: “You do that.”

(Before I can place him on hold, he decides to make a comment to someone in the background, without moving the phone away.)

Caller: “Stupid f****** hick must be real happy with his f****** call center job.”

(I decide to respond in the most polite tone I can muster.)

Me: “Well, sir, I wouldn’t say I enjoy it, but it does pay the bills. Let me put you on that hold, now, so I can get you our next level support.”

(The caller hung up before I could get a manager on the line, and he didn’t answer when the manager tried to call him back. I can’t imagine why…)

Condomning Consoling Behavior

| ID, USA | Bizarre, Rude & Risque, Technology, Theme Of The Month

(I work support for a well-known gaming system. It’s Super Bowl Sunday, and it’s very slow due to everybody watching the game. However, we are getting plenty of prank calls.)

Me: “Thank you for calling [Game Company]. My name is [Name]. How can I help you today?”

(Note: the caller sounds like he is 13 years old at the most.)

Caller: “Uh, yeah. How do I put on a condom?”

Me: “Um, this is [Game Console] tech support. I can only help with [Game Console]-related questions. Is there anything I can help you with today?”

Caller: “Well, you see, I wanted to have sex with my [Game Console], but I didn’t want to get it pregnant, so that’s why I need to know how to put on a condom.”

Me: “Okay, sir, I guess you’d be happy to know that it is only a machine and therefore cannot get pregnant.”

Caller: “Aw, sweet!”

Me: “But I do need to point out that any liquid damage due to any related activities would void the warranty, and our technicians would not be able to accept it for any future repairs.”

Caller: *click*

Now Hold Up A Minute

| Vernon, BC, Canada | Extra Stupid, Musical Mayhem

Me: “Hi, Mike speaking.”

Caller: “Hellooo?!”

Me: “Hi, Mike speaking.”

Caller: “Oh, thank goodness. Please tell your other associate he was incredibly rude and he needs better listening skills.”

Me: “I’m sorry, but who were you speaking with?”

Caller: “I’m not even sure. I was talking with some lady and she put me on hold. Then next thing I know, some guy picked up and wouldn’t stop talking about the mayor.”

Me: “…The mayor?”

Caller: “Yes. I kept telling him that I wasn’t interested and yet he kept talking about the bloody mayor. Then after that he just kept telling about the weather. He was very frustrating.”

Me: “Ma’am, that was our hold music. You were just listening to the news on the radio station that we use.”

Caller: *hangs up*

A Sunny Disposition Vs. Unyielding Opposition

| BC, Canada | Bigotry, Extra Stupid, Technology

Me: “Thank you for calling [Company], Mindy speaking. How can I help you?”

Caller: “Well, MINDY, why the f*** isn’t my TV working?”

Me: “I have no idea. Let’s get a look at you account and see. Account number or phone number, please?”

Caller: *gives info* “Took long enough to get through. I waited here for over and hour!”

Me: “Thanks for the account info. Sorry about the long waits; we had some challenges earlier with certain equipment. Can you tell me what is happening on the screen of your TV when your PVR is on?”

Caller: “Wait, are you qualified for this?”

Me: “Yes, I am absolutely trained and ready to help out with your issue. It is actually a pretty easy fix, likely.”

Caller: “Are you sure you don’t need to transfer me to Tech?”

Me: “No, I am Tech.”

Caller: “A chick tech? Well, okay, but I hate wasting my time with people like you. It’s frozen… some grey and blue boxes.”

Me: “Thanks for the info. It is an easy fix like I suspected. Can you please disconnect the power cord from the PVR for about 15 seconds, and then plug it back in?”

Caller: “I’ve already done that a couple times, you know, because I’m not an idiot!”

Me: “Oh, okay. Well, let’s try it again. Let me know when it is unplugged and I’ll check some things on my end while it is unplugged.”

Caller: “Seriously?” *sighs* “Okay. It’s unplugged.”

(I check his connection, and notice he’s still online.)

Me: “Oh, that’s weird. It seems like it is still online on my end. Are all of the lights off of the front of the box?”

Caller: “No.”

Me: “Oh, then it seems like you probably accidentally pulled the HDMI cord, not the power. Pull the power at the very right hand edge.”

(At this, I see the box go off.)

Me: “Awesome, thanks! Plug it back in now and let me know when the time shows.”

Caller: “Okay, the time is showing.”

Me: “Great! Let’s power it back on and see if everything is working. It all looks good on my end.”

Caller: “Yeah, it seems to be working.”

Me: “Awesome! Anything else I can help with tonight?”

Caller: “God, I f***ing hate when you you people say that! There are lots of things in my life I need help with, you stupid b****!”

Me: “Are any of those things issues with your Cable or Internet service?”

Caller: “No.”

Me: “Then I guess I’ve done my job! Thanks!” *click*

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