When You Can’t Give Them Something To Complain About…

, , , , | | Right | May 7, 2019

(I get a call from a customer who clearly wants to find something to get angry about. One of my coworkers sits behind me, talking slowly and loudly to another customer on the phone. My customer gets very upset about this.)

Customer: “Who is being so loud?”

Me: “That is one of my coworkers. I apologize about that; we sit rather close and our headsets are very sensitive.”

Customer: “That is no way to talk to a customer. I want you to cut her phone cord and shove the headset down her throat. I demand to talk to a manager.”

(I ended up transferring her to a manager, all while apologizing profusely. It turns out that my coworker, who just so happens to be the nicest person in the whole call center, had a customer who was partially deaf and had difficulty understanding what was being said. Both she and my manager were shocked and thought it was hilarious. At least the customer couldn’t find anything I was doing to get mad about!)

It Takes Poo To Pango

, , , , | | Right | May 7, 2019

(I am working with a customer over the phone and she gives me a discount code to use on her order. She is speaking both quietly and very fast when she reads it off, so I try to confirm the code with her.)

Me: “Was the first letter in that code T as in ‘tango’?”

Customer: “What?”

Me: *speaking a little louder on the assumption she couldn’t hear me very well, although there is no background noise coming through* “Was the first letter T as in ‘tango’?

Customer: “What? I don’t understand what you’re asking.”

Me: “The first letter of your code. Was it T as in ‘Thomas’?”

Customer: “Oh, yes, T as in ‘Thomas.’”

(I confirm the rest of the code, but it does not work.)

Me: “I’m sorry, that code isn’t working. Do you still have the email with the code?”

Customer: “Yes, it’s right in front of me. Let me read it to you again. P as in ‘Peter’…” *continues with the rest of the code, which matches what she gave previously*

(The corrected code worked, but I wondered for the rest of the day if she thought Pango and Pomas were actually words. She had absolutely no accent, so it’s not that she wasn’t fluent in English.)

Please Press One For English, And Hang Up For Racism

, , | | Right | May 6, 2019

Me: “My name is [My Name]; how can I help?”

Customer: “Are you English?”

Me: *pause* “How is it I can help?”

Customer: “Are you English? Are you based in England?”

Me: “I’m sorry, I don’t see how that is relevant to any queries you may have, sir. How is it I can help?”

Customer: “How dare you?! How dare you speak to me like that?! I refuse to speak to someone as rude as you! Get me someone else now!”

Me: “No, sir.”

Customer: “NOW! I will not be spoken to like that! You people are all so f****** d*** rude! Get me someone English now!”

Me: “Once again, sir, no. Now if you can give me your name and your query… how is it I can help?”

Customer: “I refuse to speak to you. You’re being so d*** rude; get me someone else!”

Me: “Sir, if you refuse to give me any of your information or tell me why you are ringing, I cannot help. My ethnicity and race are irrelevant to anything you have to ask; if you don’t like that answer then I’m sorry but I’m ending the call.”

Customer: “Get. Me. Somebody. Else.”

Me: “…”

Customer: “Now.”

Me: “Thanks for your call today. Sorry I haven’t been able to help any further. Please enjoy your day.” *hangs up*

Unfiltered Story #148917

, , , | | Unfiltered | May 5, 2019

(So I work in a call center, and within the first few seconds of getting in contact with the intended person, we legally have to let them know that our calls are recorded. This is to prevent us from being rude, but also to prevent clients from saying anything they wouldn’t want recorded… And possibly given to police in extreme cases. As such, I never thought I would get a call like this. Just to note, I am female and have a rather bubbly, giggly personality, which my customer did compliment me on.)

*I just finished up talking my little spiel to this dude on the phone. He decided the service wasn’t for him, but kept talking to me.*

Customer: “So yeah, I mean I’ve got my license to drive truck, and –” *Goes on to name twelve other things he’s qualified to do professionally* “But my number one true dream is to marry a girl named [My Name].”

*This caught me off guard. I didn’t know what to do, so I just started laughing, Told him I had a boyfriend, and ended the call as quickly and politely as possible. To this day I’m not sure I can believe a guy seriously proposed to me on a recorded call after only hearing my voice.*

This Kid’s Got The Fizz

, , , , , | | Right | May 2, 2019

(During my break, I am out smoking and one of my coworkers comes out, cracking up.)

Me: “What’s so funny?”

Coworker: “I was on the phone with this guy troubleshooting his phone and his baby was in the background crying and wailing.”

Me: “Ouch.”

Coworker: “Well, that’s not the worst part. In the middle of the call, he says—“ *imitating a southern accent* “’Hold on… Hey, honey, get that baby some Coca-Cola in his bottle so he’ll shut up!’ Next thing I hear is the spritz of the soda opening and the baby not crying anymore.”

Me: “Wow, are you serious?!”

Coworker: “Yup, that’s a future Nascar driver right there.”

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