Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Why It Pays To Be Nice

, | Right | October 9, 2008

Me: “Good Afternoon, How may I help you?”

Customer: “I got my order today but you guys have billed something for 12 euro instead of 10 euro.”

Me: “I see that the calendar has been charged for 12 euro. What should it have been?”

Customer: “10 euro. The card says you pay 10 euro if it’s the third item you purchased out of the catalogue.”

Me: “Ma’am I can only see you purchased one item out of the catalogue. The other item was the special offer we gave on the phone so that is why the calendar cost 12 instead of 10 euro.”

Customer: “But they told me that I could get it for 10 euro! If I don’t, then cancel my whole subscription!”

Me: “Ma’am, I, unfortunately, cannot do anything about this. Those are the rules and they are clearly written on the card, as you can see.”

Customer: “Okay, fine then. I will pay the d*** bill and you can cancel my subscription!”

Me: “Alright, ma’am. I canceled the subscription. Have a nice day.”

Customer: “Bye!” *click*

Manager: “If she had stayed polite to you, we would have changed it for her, you know?”

Me: “Yeah, I know.”

*Prays For Baby*

, , , | Right | September 18, 2008

(I work at a company that sells parts over the phone. Customers need to get us a model number so we can help them find parts.)

Me: “The model number will be located right on the back of the TV.”

Customer: “I can’t see the back of the TV.”

Me: “Well, can you turn the TV around?”

Customer: “No, I can’t turn the TV around! It might fall on the baby!”

Me: “I’m… sorry?”

Customer: “Ugh, the baby is under the TV! If I turn it, it might fall on the baby!”

Me: “Well, can you move the baby?”

Customer: “Ugh, fine, I guess!”

(She got her part and the baby survived the exchange.)


, , , | Right | September 14, 2008

Me: “Operator.”

Customer: “I need to call long distance to New York.”

Me: “Okay, ma’am, you need to hang up and dial ’00’ for the long-distance operator.”

Customer: “I don’t have a ’00’ button on my phone. I only have a ‘0’!”

Cottonballs Are In The Left Drawer

, , , | Right | September 9, 2008

Me: “Thank you for calling [Company] refill center. May I verify the last four digits of your mobile phone number?”

Customer: “Yes.”

(I hear four loud beeps as the customer pressing the buttons on his phone.)

Me: “Sir, can you please TELL me the last four digits of your mobile phone number?”

Customer: Oh, sure…”

(Four loud beeps again.)

Me: “Sir, I need you to say to me the last four digits of your mobile number.”

Customer: “Oh, okay…” *reads numbers*

Me: “Thank you. And may I verify your zip code, please?”

Customer: “Sure.”

(Another five beeps come from the phone.)

Me: *whimpers*

Sometimes, You Just Can’t Win, Part 2

, , | Right | September 7, 2008

Me: “Hi, this is [My Name]. How can I help you?”

Caller: “Hi, yeah, someone from your company called me and they were being all friendly to me over the phone.”

Me: “Oh? Were they rude to you in any way?”

Caller: “No… it’s just… they were being all nice… and I don’t like it when people pretend to be my friend, like they know me!”

Me: “All right, but I don’t understand what the problem is with that.”

Caller: “…”

Me: “You know what, I’ll just go ahead and take you off our calling list, okay? You have a great day.”