Unfiltered Story #160938

, , | Unfiltered | August 28, 2019

(I get a call asking if she is still able to sign-up for a show)

Me: Absolutely! Registrations will even be open when the show goes onsite. They don’t close until the show is over.

Caller: You mean the show is open, OPEN, until it’s closed… I mean, over.

Me: ….Right.

Unfiltered Story #160932

, | Unfiltered | August 27, 2019

I work at a call centre, but I am an online chat agent specifically who works with TV, Internet and Home Phone services.

Me: “Thank you for chatting in with ****. My name is Kelsey. May I have your name please”.

Customer: Hi. I ordered the WWE Network two days ago and I haven’t been able to get the channel at all. And no one has called me about not having the channels.

Me: ” I’m sorry that you’re having trouble getting the channel. I can definitely look into this and see why you’re not getting the WWE Network as you’re suppose to. Can you please tell me what channel it is that you’re trying to view the WWE Network on?”

Customer: “I don’t think it worked when I ordered it the first time. So I need to order it. So can you please order it for me”.

Me: ” It’s showing on your account here as being active. What channel are you watching it on? ”

Customer: ” It’s saying that it’s not authorized.”

Me: “Can you please tell me what channel number it is that you are trying to view WWE on. ”

Customer: “I tried to search it but I couldn’t find the channel actually”.

Me: ” The WWE Network is on channel 514, please go to that channel to view this programming”.

Customer: ” Okay thank you!”

They claimed that the channel was not working when they didn’t even know what channel they had to turn the TV to…

Unfiltered Story #160906

, , , | Unfiltered | August 24, 2019

(I’m working at a customer service call center. LIke most we have to verify their information to interact with their account in any way)
Me: Hell and thank you for calling {Company}, this is [name] how may I assist you today?
Cusomter: Hi I need to change my mother’s installation date
Me: I can help you with that can I have your mother’s account number?
Customer: [number]
Me: Can I have the name as it appears on the account and her 4 digit pin
Customer: Its [name] but I don’t have her pin I”m her son
Me: Ok can you give me the answer to her question
Customer: I don’t know I Just need to change her date
Me: I understand that but I can’t access her account without the information let me check with my supervisor
(I get permission to check by her address and the last 4 of her social security number)
Me: Ok can you give me her address and her social security number?
Customer: I don’t have that. I”m not a thief trying to get her information I”m her son.
Me; I Understand that but i can’t give you access to her account without her information
(went on several minutes the guy just didn’t understand I couldn’t take his word for him being her son)

A Man’s Job  

, , | Right | August 23, 2019

(I work in a call center. Our workstations are set up in groups of four — two positions side by side facing the other two positions side by side. One evening, the agent beside me gets a call where the customer is challenging her on procedure and demands to speak to a manager. She complies. After a few minutes, the manager, also a woman, comes out and asks me what the procedures are; it isn’t the manager’s job to know how we do our jobs. I tell her exactly what the agent beside me has said and she goes back and gives the customer that information.)

Coworker: “You said exactly what I said.”

Me: “Yep. Your customer was a man, weren’t they?”

Coworker: “How did you know?”

Me: “Unfortunately, some guys won’t take information unless it comes from a man’s mouth.”

(We go back to work.)

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Yanya, Meet Janya

, , , , | Right | August 22, 2019

Me: “Can I have your name, please?”

Caller: “Tanya.”

Me: “Is that Tanya with a Y, or Tanja with a J?”

Caller: “Tanya with a T.”

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