Digging Your Way Out Of A Hole

, , , , , | Right | June 16, 2008

Woman: *on phone* “You guys need to take that at-fault accident off my record.”

Me: “Ma’am, I can’t do that. You’ll have to dispute that with the DMV.”

Woman: “What’s that?”

Me: “The Department of Motor Vehicles.”

Woman: “Why can’t you take it off? You were the one put it on there.”

Me: “Ma’am, I didn’t put anything on your record. The DMV did. What happened in that accident?”

Woman: “I bumped into someone.”

Me: “So you rear-ended someone? What were you doing?”

Woman: “Drinking a beer.”

Me: “Drinking a beer? While driving? Ma’am, if you rear-ended someone and had an open container of alcohol in your car it would be two violations, possibly three.”

Woman: “See? There you go again, puttin’ stuff on my record.”

Me: “Right.”

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Was It Something I Said

| Right | June 13, 2008

Me: “411 Information.”

Customer: “Wait a minute…”

*papers rustling around*

Customer: “I thought I had that here…”

*long pause, more rustling*

Customer: “Just a sec…”

*several seconds of silence*

Customer: “Never mind, you sound stupid.”

*hangs up*

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It’s Gonna Be A Long Call, Part 2

, , , | Right | June 12, 2008

Me: “Thank you for calling [Company]. What is the issue you’re calling about?”

Customer: “I can’t get Wi-Fi on my phone!!!”

Me: “Okay, what does the phone say when you try to connect?”

Customer: “It asks me for a password, but I don’t know the password!”

Me: “Ma’am, it’s the password you set when you first got your router.”

Customer: “Router? What the heck is a router?”

Me: “It’s the little box you have connected to your Internet to enable Wi-Fi.”

Customer: “Why the heck would I have internet? I don’t even own a computer!”

Me: *sigh*

 

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A Nasty Case Of Selective Hearingitis

, , , , | Right | June 10, 2008

(I work for the billing department for a big cable company. I speak English clearly, but it’s my second language.)

Lady: “I just got my bill and it says I owe you $400 in adult films, but I haven’t watched them.”

Me: “I apologize for the inconvenience, but we got that information from your receiver. Do you think maybe somebody in your house might have ordered them?”

Lady: “No, there’s only me and my nephew.”

Me: “How old is your nephew?”

Lady: “He’s 14 years old, but he would never do that! I need you to credit my account for the whole amount.”

Me: “Again, I apologize for the inconvenience but I won’t be able to do this at this time. I see we have credited your account twice in the last six months.”

Lady: “I need the credit NOW, you hear me!”

Me: “I understand your frustration, but as I told you before it’s impossible for me to do that at this moment.”

Lady: “What? What did you say? I can’t understand you… You have a really thick accent!”

Me: “I apologize; I said I won’t be able to credit your account at this time.”

Lady: “What? You need to learn English before you get on the phones. I can’t understand a word you said!”

Me: “Okay… So, would you like me to credit your account for 600 dollars?”

Lady: “Yes, that’s what I’m asking for! THANK YOU.”

Me: “Oh, so now you understand my English. Sorry, we cannot credit your account at this time.”

Lady: “Let me speak to a supervisor!”

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Even Paranoid Racist Nutjobs Have Bad Days

, , | Right | June 7, 2008

(Note: The cell phone provider I work for does not have call centers outside of North America. They have some in Canada, but that is irrelevant to the following transaction.)

Me: “Thank you for calling [Company] Wireless. How can I help you?”

Customer: “I want a credit to my account.”

Me: “Well, I can certainly see what I can do for you, sir. What seems to be the issue?”

Customer: “Where am I calling currently?”

Me: “Customer service, sir…?”

Customer: “Where are you located?”

Me: “Lake Mary, Florida.”

Customer: “I want a credit because the last person I spoke to from your company was in India.”

Me: “Sir, we don’t have call centers in India. All our call centers are in North America.”

Customer: “Well, the person I just spoke with had a very heavy Middle Eastern accent and told me his name was Sam. Now, I know he was lying to me, so I want a credit applied to my bill!”

Me: “Sir, this is the United States of America. There are many people in this nation with varying accents. I cannot credit you for speaking to an American with an accent.”

Customer: “I want to talk to your supervisor!”

Me: “Sir, I would be more than happy to allow you to speak with my supervisor. His name is Muhammed… we call him ‘Moe’ for short. ”

Customer: *click*

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