Banking On Trump
(I work in customer service for credit cards for a major bank. The call volume is unusually slow for the night, probably due to the first Presidential Debate of 2016.)
Me: “Thank you for calling [Bank]. My name is [My Name]. May I have your name?”
(I gain access to their account and assist with a payment. At this rate, I’m hoping it is just a quick call, as my shift is about to end in a few minutes.)
Me: “Okay, Mr. [Customer]. That’s all set. Is there anything else I may assist with tonight?”
Customer: “Yeah! Make sure you get out and vote in November. We need to make America great again, and only Trump can do that! He’s our last hope against Hillary.”
Me: *brief pause* “Well, I can understand the concern. All right, then, I want to thank you for being such a loyal card-member. Have a great night!”
(At this point, I am trying to avoid any political talk, and I probably could have phrased it differently or at least acknowledged I would be voting.)
Customer: “You’re voting, right?! You didn’t say if you’d be voting. I hope to god you’re voting for Trump. If [Bank] is supporting Hillary I’m closing all my accounts.”
Me: “To be honest, I was trying to not directly answer the question. It is not quite professional of me to discuss political opinions, seeing as that is not about your account at all.”
Customer: “You’re allowed to have an opinion! You’re a person too, you know. [Bank] should let you be able to speak freely if you want to.”
Me: “Yes… But as you also just stated, if you thought I was going for Hillary, you were going to close all your accounts with [Bank]. I’m not saying if I’m voting for Trump or Hillary, because it has no stance with [Bank] at all. Is there anything else I may assist with tonight?”
Customer: “I guess not.”