Where The Sun Don’t Shine

| | Right | January 28, 2008

(Cell phone customer has been redirected to the call center for non-payment of his cell phone bill.)

Customer: “Turn on my phone or you can take it and shove it up your a**!!!”

Me: “I’m sorry sir. We don’t have service in that area.”

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If Only It Grew On Trees

| | Right | January 26, 2008

(I was doing rebates for cellphones at the time…)

Me: “Thank you for calling ****. How may I help you?”

Customer: “Okay, so I want my rebate.”

Me: “Alright, all I need from you is the cellphone number.”

Customer: “I don’t have one.”

Me: “…you don’t have a cellphone number?”

Customer: “No, but I want my rebate.”

Me: “So, you do know that in order to receive a rebate, you actually need to purchase a cellphone?”

Customer: “For **** sakes. You’re telling me that in order to get MY rebate, I need to go out, waste MY gas, and with MY money, buy a cellphone?”

Me: “Well, that would be the general idea of getting a reimbursement on something you had purchased.”

Customer: “But I just want the money back…”

Me: “Well, it’s not like this is free money.”

Customer: “…it’s not?”

Me: “No.”

(After about 20 seconds of silence, the customer hangs up.)

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The Agony And The Ecstasy

, , | | Right | December 18, 2007

(I am working for a call center that exclusively deals with UPS.)

Me: “Thank you for calling. How may I help you?”

Client: “I need to track a package.”

Me: “I would be happy to help you with that. Do you have a tracking number?”.

Client: “Yes, I do…” *proceeds to read off the tracking number*

Me: “I’m sorry, that’s not coming up as a valid tracking number. There doesn’t appear to be enough numbers. Could you read it to me again?”

(The client gives me the number again, to no avail. I spend the next few minutes attempting to use what information is available to try and locate the package… with the client coming close to tears when I am unsuccessful. Finally, her boyfriend comes on the line and proceeds to yell at and berate me, using all sorts of expletives, due to my inability to find this package.)

Client’s Boyfriend: “Look, I can’t understand why you cannot locate this package. I mean, I have the tracking number. It says right here, FEDEX TRACKING NUMBER!”

(There is a pause.)

Client’s Boyfriend: *sheepishly* “This is UPS, isn’t it?”

Me: “Yep. Is there anything else I can help you with?”


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I Sense A Rejection Letter

, | | Right | December 8, 2007

Me: “Hi, my name is ***** at ******** College, and I’m calling this evening to talk to ***** about her college search. Is she available?”

Older man who answered: “Sorry, she’s still got a few weeks left in jail.”

Me: “Uh…okay. Would you mind just taking down a couple pieces of contact information for her?”

Man: “I could take it, but I just don’t know how well it’d go, what with all the drugs she’s on right now.”

Me: “I’m sorry, is this a joke?”

Man: “No, no joke…”

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You Can Lead A Horse To Water…

, , , | | Right | November 29, 2007

(A young man from Fullerton, CA calls to get our address in Rancho Cordova, CA.)

Caller: “Rancho Cordova? What coast is that on?”

Me: “We are in California, just like you.”

Caller: “Oh… So, East?”

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