Foolish As A Second Language

| Thorofare, NJ, USA | Top

Me: “Good afternoon, I’m from [collections agency]. Is **** available to speak?”

Young girl: “Sure, hold on one second.”

(A few moments later…)

Client: “Hello?”

Me: “Good afternoon, sir. I’m making a courtesy call on behalf of [credit card company] about the overdue balance on the account you have with them.”

Client: “What?”

Me: “You currently owe $3,800.00, but you haven’t made a payment in 6 months. I’m calling to see if you’re having trouble paying the bill. I can also help you set up a payment plan to make it easier for you to handle the payments.”

Client: “NO HABLO ESPA√ëOL!”

Me: “Sir, that’s why I’m speaking to you in English.”

Client: “Huh?”

Me: “You just said, ‘I don’t speak Spanish’.”

(There’s a bit of a pause while he digests what I’ve said.)

Client: “…What do I owe again?”

Full Of Hot Air

| Washington, USA | Uncategorized

(Propane can only be stored in tanks up to 80% capacity. This is because when the tank gets warm, the gas expands a little. Thus, we leave a 20% buffer.)

Me: “Hi, how can I help you?”

Customer: “I’d like to lodge a complaint. Your driver keeps cheating me on gas.”

Me: “Oh? How so?”

Customer: “Well, he only fills it to 80%.”

Me: “Oh, we only fill it to 80% to allow it expand on hot days.”

Customer: “That’s bulls***! I want a full tank of gas.”

Me: “We can’t do that, ma’am. If we fill it to 100%, the gas has nowhere to go when it expands. Your tank might rupture.”

Customer: “You’re lying, I want my 100%! In fact, since you keep screwing me over, I want a 120% filled in that tank!”

Me: “Ma’am, it is physically impossible to fill something 120% of capacity. We’d blow up your tank.”

Customer: “Then tell your driver to leave the extra 20% in a bucket beside the house!”

Suddenly, Everything Just Clicked

, | Saskatoon, SK, Canada | Uncategorized

(I am helping an elderly caller troubleshoot her computer issue, and I ask her to unplug her router. I hear a strange noise, after which her voice sounds very distant.)

Caller: “Okay, it’s unplugged.”

Me: “You sound really far away, ma’am. Did you drop the phone or something?”

Caller: “No, all I did was open the window… oh!”

(The caller starts laughing hysterically, and I can now hear her clearly.)

Me: “What happened, ma’am?”

Caller: “I was accidentally holding the mouse to my ear instead of the phone!”

Shoot First, Worry About Living Later

| Washington, USA | Uncategorized

(I work for a propane company, and I had the following customer call in one day.)

Me: “Thank you for calling ****, how can I help you?”

Customer: “Your damn tank is hissing at me!”

Me: “Well, that sounds like a gas leak sir. How large is the leak, and can you see where it’s coming from?”

Customer: “It’s coming from the d*** hole in the tank where I shot it!”

Me: …you shot our propane tank?”

Customer: “How else was I suppose to get the gas out?”

The Caped Crusader In His Spare Time

| St. Cloud, MN, USA | Uncategorized

(Our call center specializes in courtesy calls to new Health Care Members. We could only speak with the account holder.)

Me: *on the phone* “Hello. Is **** available?”

Man: “I’m Batman.”

Me: “That’s…fine, sir, but is **** there?”

Man: “I’m Batman.”

Me: “I understand that, but for the purposes of my call, I have to speak with ****. Can you please tell me if she’s available?”

Man: “I’m Batman.”

Me: “I’m near a window, and I can see the bat symbol. While you go to meet the Commissioner, could you hand the phone to ****?”

Man: “…” *click*