This Call Makes Up The Numbers

| England, UK | Right | December 27, 2012

(We are a small office. If all of us are on the phone, and calls can take a long time to handle, the phone system encourages callers to leave a phone message so we can get back to them as quickly as possible.)

Caller: *answers phone message to us* “I am calling to complain! This is absolutely appalling service. You should answer the phone when I am trying to call you. If you’ve got someone on the line, why don’t you hang up on them if I want to call you? My call surely would be more important than theirs! I demand you hang up on whoever you are talking to at the moment and call me back immediately! My number is…”

(There is a long pause.)

Caller: “Oh, s***. I can’t remember my own number.”

1 Thumbs
1,735
VOTES

Pawning Your Work Off Is Fraud With Danger

| Arizona, USA | Working | December 26, 2012

(I work at a call center for a company that sells phone, internet, and TV services. I work in Billing and Ordering. On this particular day, I receive a call from Tech Support. Note: Tech is often pawning their job on us, as sending a technician out hurts their stats.)

Me: “Thank you for calling [company]; how can I help you today?”

Tech: “Hi, I’m on the other line with a customer. Basically, his service hasn’t been working for weeks. We’ve sent out technicians so many times that they’re refusing to go to his location anymore. I need you to send out a new install technician.”

Me: “I don’t have the power to do that. I can send out a technician if the customer needs a new jack or outlet, but I don’t have power to send out a new install tech.”

Tech: “Yes you do. You need to disconnect this customer’s service and set up a new account so he can get someone out there.”

Me: “Sending a technician out is your job, but let me see what I can do…”

(At this point, I put the tech on hold and talk to my manager, as the situation sounds suspicious.)

Me: “Okay, sir, I talked to my manager and he informed me that it’s illegal to disconnect and reconnect services like that. He also informed me that a technician can’t just refuse to go to a customer’s location.”

Tech: “Let me speak to your manager, because it’s not going to be that easy!”

Me: “Give me one moment…”

(My manager is already prepared to take the call.)

Manager: “Sir, I can not… no, WILL NOT allow someone in my department to commit sales fraud. We will not sell a customer a service they already have. That’s illegal and could get the company in a lot of trouble. Do your job and stop trying to get MY reps fired!”

(My manager then escalated the call to the tech manager, who fired the tech on the spot!)

1 Thumbs
1,106
VOTES

Taking The Hi Road

| TX, USA | Right | December 25, 2012

(It’s been an unusually busy day, and my coworkers and I have been taking calls back to back for several hours.)

Me: “Thank you for calling [name of business]. This is [my name]; how can I help you?”

Caller: “Hi, [my name]!”

(I wait a few seconds for her to tell me what she needs, but she remains silent.)

Me: “Yes, how can I help you?”

Caller: “Hi, [my name]!”

Me: “Ma’am, is there something I can help you with?”

Caller: “Hi, [my name]!”

(I’m starting to think this is a prank call or the person is not all there.)

Me: “Well, if there’s nothing I can help you with, I’m going to have to—”

Caller: “It must take a lot of effort if you won’t even say ‘Hi’.”

Me: “…Hello?”

Caller: “Hi, [my name]!”

Me: “Hi.”

Caller: “It took way too much work for you to just say ‘Hi’ to me. I don’t want you to help me! Transfer me to someone else!”

(She had probably waited at least 10 minutes before reaching me, and would have to wait at least 10 more minutes to speak to someone else. She was fine with that!)

1 Thumbs
1,327
VOTES

Eve-ntually, They’ll Get It

| Utah, USA | Working | December 24, 2012

Supervisor: “What day is Christmas Eve?”

Me: “It’s on a Monday.”

Supervisor: “I mean, is it on the 24th?”

Me: “Yes, just like it is every year.”

Supervisor: “Oh… is that the dumbest question I’ve ever asked?”

Me: “Possibly. It’s slightly dumber than the first time you asked it.”

Supervisor: “I asked you that before?!”

Se Habla Anguish

| USA | Right | December 18, 2012

(I work on the Spanish-speaking line at a call center. After 3 minutes of conversation in Spanish with a caller…)

Caller: “Thanks for the help, but can I give you some constructive criticism?”

Me: “I welcome it.”

Caller: “Next time I call the Spanish line, I want to talk in Spanish. So, if you talk to me again, do it in Spanish!”

Me: “We’ve been talking in Spanish for four minutes.”

Caller: *in Spanish* “Don’t lie! I’m not speaking Spanish! You’re not speaking Spanish! Speak Spanish next time!”

Me: “Que le vaya bien.”

1 Thumbs
1,351
VOTES
Page 135/246First...133134135136137...Last
« Previous
Next »