(I work at a call center for an online auction site. The first thing we need to ask when we answer the phone is for their user name.)
Me: “Thank you for calling [company]. May I have your user name, please?”
Caller: “It’s [user name].”
Me: “Thanks. How can I help you today?”
Caller: “I forgot my user name.”
Me: “You mean the user name you just provided me with?”
(There’s an awkward pause while the caller processes what I’ve said.)
Caller: “Oh…never mind!” *click*
By Doing Nothing, The Problem Solves Itself
Spelling Disasters! This week, we share five stories of customers with spelling so bad, they need it spelled out for them!
- Their Spelling Is Wrong, But They Are Sticking To It:
E is for Elmer’s Eskimos—you know, the ones that live in Eglues!
- It’s Spelled I-d-i-o-t:
Welcome to Indiamimbindokiamn, Indiana. Population: Stupid!
- I Have Lost A Dream:
A lost customer does battle with an abbreviation—and loses.
Congra-du-lations, your cake’s spelling is a lie!
- Spelling Gone Rogue:
Somehow, “going rouge” doesn’t have the same ring to it.
PS #1: check out our new Extras section, with pictures, videos, and news galore!
PS #2: Read more roundups here!
(I’ve just started on the floor for customer service for a cable company. A customer calls in saying his TV is “muddy”.)
Me: “Sorry, sir, I’m not understanding what is wrong with your TV. Is it pixelated, blue, or fuzzy?”
Customer: “No, it’s muddy.”
(After a few minutes of trying to figure out exactly what he meant by muddy.)
Me: “Sir…do you have mud on your TV?”
Customer: “D*** it! I said it’s muddy. M-U-T-E…MUDDY!”
Me: “Sir, do you see a muddy button on your remote?
Customer: “Yes. ”
Me: “Press the button.”
Customer: “That fixed it. Thank you so much!”