Out Of Sight, Out Of Mind, Part 3

| Texas, USA | Uncategorized

(Note: I work for a credit card company.)

Customer: “Nobody ever said anything about late fees, but I have one on my statement! How dare you charge me a late fee? Nobody told me there would be a fee if my payment didn’t get there on time!”

Me: “Actually, ma’am, late fees are discussed in your cardmember agreement that came with your card.”

Customer: “Oh, come on! Nobody actually reads those!”

Related:
Out Of Sight, Out Of Mind, part 2
Out Of Sight, Out Of Mind

We Need To Know How Long Your Word Is Good For

| Glen Burnie, MD, USA | Extra Stupid

(I work at a call center where people can pay off speeding tickets over the phone with their credit card.)

Me: “Okay, ma’am, can I have the expiration date?”

Caller: “Of what? Me?!”

Just The Fax, Please

| Baltimore, MD, USA | Uncategorized

Client: “What do I put where it says “Client Name” and “Address”? Is that my information?”

Me: “Yes, ma’am.”

Client: “Okay, and where it says “Fax/Email/Overnight”, what’s that?”

Me: “That is how you would like us to send your documents.”

Client: “But what do I mark if I want you to fax them?”