Self-Fooling Prophecy

| Oslo, Norway | Extra Stupid, Money

(I am a customer consultant. We sometimes get people on the phone who have been called by the debt collection company due to unpaid invoices.)

Me: “This is [company]. How may I help you?”

Customer: “How dare you send my invoice to the debt collection company!”

Me: “That is unfortunate. May I have your invoice number, please? Perhaps we have the wrong address on file.”

Customer: “It’s [invoice number]. After you sent me three reminders, you have suddenly sent it to the debt collection company! I want to cancel my services immediately!”

Me: “Wait, you HAVE received the reminders we’ve sent you?”

Customer: “Yes, I did. I threw them away.”

Me: “And why did you never call us when you received the reminders?”

Customer: “I thought you would stop sending me reminders.”

Me: “You thought the unpaid invoice would just magically disappear if you threw away the invoice reminders?”

Customer: “Yes, Of course!”

Related:
Self-Discarding Prophecy

Fortunately For Us Both, I Like Crazy

| Los Angeles, CA, USA | Awesome Customers, Geeks Rule, Rude & Risque, Top

(I work in the “exotic phone call” industry. Most customers know they’re paying a lot of money for the call, so they don’t play games. But, every once in awhile, I get calls that even I find strange.)

Caller: “Oooh, hey, what’s your name?”

Me: “You can just call me ‘Candy.'”

Caller: “Oh, no, I’m diabetic. Can I call you something else?”

Me: “Well, my special callers call me ‘Silk,’ because I’m so smooth.”

Caller: “Hmm, no. I don’t like silk… or satin.”

Me: “Well, how ’bout this? What do you wanna call me?”

Caller: “Err… Cortana? Like, from Halo?”

Me: “Really? I LOVE Halo!”

(In the end, this caller and I talked about the Halo franchise for roughly three hours without discussing anything even remotely dirty. It was the most enjoyable call I’d taken all month. To show my appreciation for the conversation, I took 50% off of his bill.)

Fee For The Taking

| Chicago, IL, USA | Extra Stupid, Money

Caller: “I would like free shipping for this product.”

Me: “We’re sorry, but we don’t have any free shipping deals today.”

Caller: “I want free shipping.”

Me: “There is no free shipping, so I really can’t give you free shipping.”

Caller: “I don’t want the product, then.”

(I decide to try another approach.)

Me: “How about I add $6.99 to your order and then give you free shipping? Would that be okay?”

Caller: “That would be great! Thank you so much! Thanks for the great customer service!”

Me: “Okay, sir. You go have a good day.”

Caller: “Thank you! Thanks for the free shipping!”