How To Make An Employee’s Day

| New York, USA | Awesome Customers, Top

(I work at a call center. As I’m working, I overhear my coworker talking another call.)

Coworker: “Hi, my name is [name]. I’m calling from [organization]…”

(As usual, I tune her out since it’s just a script and focus on my own call. However, after a few minutes, she hangs up and excitedly speaks to everyone in the room.)

Coworker: “Guys! She used my name!”

Manager: “What?”

Coworker: “She used my name! When she hung up, she said, ‘Have a nice day, [name]’!”

(To this day, whenever the room’s getting a little down, someone always tells the story of the customer who used her name!)

Great State Of Confusion, Part 5

| Missouri, USA | Geography

Customer: “I need to know where you’re located. We want to visit the one in Quebec.”

Me: “Okay, we actually don’t have any locations in Quebec. We do have Toronto which is in Ontario, and we have Calgary which is in Alberta.”

Customer: “Um, I think it’s Tor—…no. I think it’s Calgary. That’s right.” *talks to someone in the background* “Wait, I guess it’s the one here in Denver!”

Related:
The Great State Of Confusion, Part 4
The Great State Of Confusion, Part 3
Make Benefit Glorious Guestlogisticstan
The Great State Of Confusion, Part 2
The Great State Of Confusion
The Great State Of Ignorance

All You Need Is Love, Part 2

| Michigan, USA | Awesome Customers

(This is at the end of the conversation after explaining charges to a customer.)

Customer: “Have I told you today that I love you?”

Me: “Um, I’m sorry…what?”

Customer: “Have I told you today that I love you?”

Me: “Oh, you just did.”

Customer: “I love you!”

Me: “Thank you? And thank you for calling [utility company]. Have a great day!”

Related:
All You Need Is Love