Nothing’s Gonna Save His Sole

| VA, USA | Right | January 8, 2013

(I work at a religious call center that takes prayer requests for the people who call in. It’s late on Sunday night.)

Caller: “Hi, I want prayer.”

Me: “Certainly, sir. What can I pray for you?”

Caller: “Are you wearing shoes?”

Me: “Yes, sir, I am wearing shoes. What can I pray for you?”

Caller: “Can you take your shoes off?”

Me: “No, sir, we have a dress code. I can’t take my shoes off. ”

Caller: “Are you wearing high heels?”

Me: “No, sir. What can I pray for you?”

Caller: “What shoes are you wearing?” *in rapid succession* “Sandals, sling backs, sneakers, flip flops—”

Me: “Sir, I can’t talk about my shoes with you.”

Caller: *click*

1 Thumbs
1,367
VOTES

This Company’s CRM Needs A Wake-Up Call

| The Netherlands | Working | December 27, 2012

(This happens while I am still a teenager living at home with my mother. One afternoon, I get a call on my cellphone.)

Representative: “Hello, this is [name] with [different electric co. than the one we use]. I’m sure you were shocked by your electrics bill this month!”

Me: “Actually, no. My mum is the one who’d have handled that bill seeing as I still live at home.”

Representative: “Oh, I’m sorry. Can you put your mother on the phone, please?”

Me: “Uh, no. You called me on my private cell number and I’m at work right now.”

Representative: “Right, so when would be a good time for us to call you back?”

Me: “Umm, I’d really rather you don’t call MY personal cell back at all. Call our home phone or my mother’s cell if you must, though I doubt she’s interested in your offer.”

Representative: “Okay, we’ll do that.” *click*

(Around the same time the next day, I get another call.)

Representative: “Hello, this is [other name] with [rival electric company]. I’m sure you were shocked by your electrics bill this month!”

Me: “Look, I just went over this with your colleague yesterday. I still live with my mum, so she deals with this kind of stuff, yet you keep calling me on my personal cellphone. Please just call our home phone and remove this number from your file, okay?”

Representative: “Um, okay.” *click*

(Sure enough, around the same time the next day…)

Representative: “Hello, this is [other name] with [rival electric company]. I’m sure you—”

Me: “Okay, let me stop you right there ’cause I’m getting kind of tired of this. This is the third time you’ve called me instead of my parents, even though I’m pretty sure I can’t even legally accept any offer you might have. How did you even get this number?”

Representative: “Um, well, there’s this new legislation that allows us to get the account holder’s number on file from your current electric company.”

Me: “Right. In that case the primary phone number would definitely have been our home phone which you don’t seem to have, and I very much doubt my cellphone is on there even as a secondary contact, given that I’m still a minor and all. Now how did you really get my number?”

Representative: “Um… right, I… I can see that you’re not interested. Thank you very much for your time.” *click*

(Thankfully I didn’t receive any more calls after that!)

This Call Makes Up The Numbers

| England, UK | Right | December 27, 2012

(We are a small office. If all of us are on the phone, and calls can take a long time to handle, the phone system encourages callers to leave a phone message so we can get back to them as quickly as possible.)

Caller: *answers phone message to us* “I am calling to complain! This is absolutely appalling service. You should answer the phone when I am trying to call you. If you’ve got someone on the line, why don’t you hang up on them if I want to call you? My call surely would be more important than theirs! I demand you hang up on whoever you are talking to at the moment and call me back immediately! My number is…”

(There is a long pause.)

Caller: “Oh, s***. I can’t remember my own number.”

1 Thumbs
1,693
VOTES

Pawning Your Work Off Is Fraud With Danger

| Arizona, USA | Working | December 26, 2012

(I work at a call center for a company that sells phone, internet, and TV services. I work in Billing and Ordering. On this particular day, I receive a call from Tech Support. Note: Tech is often pawning their job on us, as sending a technician out hurts their stats.)

Me: “Thank you for calling [company]; how can I help you today?”

Tech: “Hi, I’m on the other line with a customer. Basically, his service hasn’t been working for weeks. We’ve sent out technicians so many times that they’re refusing to go to his location anymore. I need you to send out a new install technician.”

Me: “I don’t have the power to do that. I can send out a technician if the customer needs a new jack or outlet, but I don’t have power to send out a new install tech.”

Tech: “Yes you do. You need to disconnect this customer’s service and set up a new account so he can get someone out there.”

Me: “Sending a technician out is your job, but let me see what I can do…”

(At this point, I put the tech on hold and talk to my manager, as the situation sounds suspicious.)

Me: “Okay, sir, I talked to my manager and he informed me that it’s illegal to disconnect and reconnect services like that. He also informed me that a technician can’t just refuse to go to a customer’s location.”

Tech: “Let me speak to your manager, because it’s not going to be that easy!”

Me: “Give me one moment…”

(My manager is already prepared to take the call.)

Manager: “Sir, I can not… no, WILL NOT allow someone in my department to commit sales fraud. We will not sell a customer a service they already have. That’s illegal and could get the company in a lot of trouble. Do your job and stop trying to get MY reps fired!”

(My manager then escalated the call to the tech manager, who fired the tech on the spot!)

1 Thumbs
1,049
VOTES

Taking The Hi Road

| TX, USA | Right | December 25, 2012

(It’s been an unusually busy day, and my coworkers and I have been taking calls back to back for several hours.)

Me: “Thank you for calling [name of business]. This is [my name]; how can I help you?”

Caller: “Hi, [my name]!”

(I wait a few seconds for her to tell me what she needs, but she remains silent.)

Me: “Yes, how can I help you?”

Caller: “Hi, [my name]!”

Me: “Ma’am, is there something I can help you with?”

Caller: “Hi, [my name]!”

(I’m starting to think this is a prank call or the person is not all there.)

Me: “Well, if there’s nothing I can help you with, I’m going to have to—”

Caller: “It must take a lot of effort if you won’t even say ‘Hi’.”

Me: “…Hello?”

Caller: “Hi, [my name]!”

Me: “Hi.”

Caller: “It took way too much work for you to just say ‘Hi’ to me. I don’t want you to help me! Transfer me to someone else!”

(She had probably waited at least 10 minutes before reaching me, and would have to wait at least 10 more minutes to speak to someone else. She was fine with that!)

1 Thumbs
1,299
VOTES
Page 122/235First...120121122123124...Last