No Vocation For Location, Part 2

| Huntsville, AL, USA | Tourists/Travel, Uncategorized

Customer: “Yes I am wondering why I got hit with roaming charges in the Bahamas?”

Me: “Well, because your plan offers you coverage in the United States and outside of it there are roaming charges.”

Customer: “Well I never got these charges in Puerto Rico!”

Me: “That’s because Puerto Rico is part of the US.”

Customer: “But it takes me longer to get there!”

Related:
No Aptitude For Latitude, Part 2
No Vocation For Location
No Fortitude For Longitude, Part 4
No Fortitude For Longitude, Part 3
No Fortitude For Longitude, Part 2
No Fortitude For Longitude
No Aptitude For Latitude

Pretext To Argue

| Dundee, UK | Extra Stupid, Uncategorized

(I work in for a directory enquiries company, and if a customer is calling from a cellular phone, I can text them the number requested free of charge.)

Me: “[Directory Enquiries], what number please?”

Customer: “I called a few minutes ago and your useless colleague said he’d text me a number and he didn’t. I’d like a
refund!”

Me: “I’m terribly sorry about that, ma’am, could you tell me the number you were looking for so I can find it first of all?”

(The customer tells me the business.)

Me: “Actually, ma’am, it was myself that you spoke to a few minutes ago, and I did text you the number.”

Customer: “Well I didn’t get it. There must be a problem with your system! Give me a refund!”

Me: “I’m sorry, but we don’t offer refunds on the text service as it’s free of charge. I have just sent it again, so you should receive two texts now.”

Customer: “Well give me a refund for the call then! This is unacceptable! Your system is screwed!”

Me: “We have received no other complaints regarding the text service today, so I would suggest that you make a call to your service provider as it sounds like there’s traffic congestion on your network.”

Customer: “Traffic congestion? But I’m not even driving!”

The Pen Is Mightier Than The Brain

| Los Angeles, CA, USA | Technology, Uncategorized

Me: “I’m about to give you your account number. Do you have a pen handy?”

Caller: “What’s a pen-handy?”

Very Low Key Driver

| Norway, Europe | Extra Stupid, Uncategorized

Caller: “Hi, I need help to open my car. The beeper doesn’t work.”

Me: “Okay, have you tried to see if the keys work?”

Caller: “What do you mean?”

Me: “The car keys. They’re attached to the beeper.”

Caller: “Uh… how do I use them?”

Me: “Just like you would unlock anything that’s closed.”

Caller: “I don’t understand. I need to open the door to my car. How do I use keys to do that?”

Me: “You uh… put the key in the keyhole, turn it around and open the door.”

Caller: *pause* “Oh! Do you mean like the same way you
open the door to a house?”

Me: “Yes, it’s quite similar to that.”

Caller: *very enthusiastic* “Wow, okay! I’ll try that! If that doesn’t work, I’ll call right back!”

When You Don’t Want A Quick Service

| United Kingdom | Spouses & Partners, Uncategorized

Customer: “I’d like to take my wife’s name off the account. She’s leaving me.”

Me: “I’m sorry to here that. It looks like your wife has already called us to do that. Is there anything else I can help you with?”

Customer: “Oh no, it’s just all so quick. She only told me on Wednesday night and now she’s gone.”

(I check the account history and see she called us early on Tuesday. I thought it best not to tell the customer.)

Page 122/178First...120121122123124...Last
« Previous
RANDOM
Next »