Big Power Is Watching You

| Phoenix, AZ, USA | Technology

(Some electric utility residents in Arizona have the option to sign up for pre-paid electricity, which places a user display terminal in their home. Commonly referred to as “the box,” most customers place the box somewhere in their kitchen or dining room.)

Me: “Good morning, this is [name]. How may I help you?”

Customer: “Hi! I really hope you can. My box isn’t working. I keep pushing the buttons, but the display isn’t showing me anything, and I’m worried I’m going to run out of power.”

Me: “Alright, I’d be happy to look into that for you. First, we’ll need to go through a few quick steps. Could you please verify that the display unit is plugged in?”

Customer: “Yes, it is.”

Me: “Okay! Could you check for me and ensure that the battery is also inserted into the back of the display unit?”

Customer: “Yes, it’s there.”

Me: “Okay, great! Do you currently have your display unit plugged into one of your kitchen outlets?”

Customer: *very long pause* “Yes…why? Can you see me?!”

Me: “Um, no…not at all, ma’am.”

Customer: “Then how come you knew I was standing in the kitchen, huh?! Explain THAT!”

Me: “Well, many of our customers like to plug their display units into their kitchen or dining room outlets, so I just took a lucky guess.”

Customer: “Oh.” *pauses* “So, you CAN’T see me, right?”

Me: “Not at all, ma’am.”

Customer: “Okay, good!”

Weekly Roundup: The Parent Is Not Always Right

, , , , | Not Always Right | Family & Kids, Roundups

The Parent Is Not Always Right: This week, we feature five stories of people who aren’t just bad customers, but bad parents too!

  1. Bad Parents Bug Us:
    A mother and her two “angels” go on an insect-killing spree at a zoo.
  2. Fruit Is But One Food Group:
    There’s nothing sweet about this parent’s approach to nutrition!
  3. Talking S*** Behind Someone’s Back 101:
    A mother teaches her daughter the joys of smack-talk.
  4. Rounding Down To The Nearest Child:
    Signs you have too many kids: you don’t know how many you have!
  5. Oh Where, Oh Where Have My Role Models Gone:
    Nanny nanny boo-boo, mommy acts like a doo-doo!

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

You Can Lead A Horse Doctor To Water

| Virginia, USA | Health & Body, Pets & Animals

Caller: “Hi, this is [name] with [co-op store]. I need to return some [animal] vaccines that are out of date.”

Me: “Okay, I can help you with that. Let me just look up your invoice so I can see what you last bought this item…”

(I take a few moments to check on her past vaccine orders.)

Me: “Ma’am, the last time you bought this item was in 2009. That was three years ago.”

Caller: “Yeah, so? I need to have it returned so I can get a refund.”

Me: “I’m sorry, but I can’t return this.”

Caller: “Why the H*** not?!”

Me: “If I came to your store three years ago and bought a vaccine, would you let me return it today and give me a refund?”

Caller: “Well, that’s absurd. Of course not. You would have had the vaccine long enough to use it before it went out of date….oh…I see…have a nice day.”