By Doing Nothing, The Customer Solves Itself

| Los Angeles, CA, USA | Technology

(I work at a call center for an online auction site.  The first thing we need to ask when we answer the phone is for their user name.)

Me: “Thank you for calling [company]. May I have your user name, please?”

Caller: “It’s [user name].”

Me: “Thanks. How can I help you today?”

Caller: “I forgot my user name.”

Me: “You mean the user name you just provided me with?”

(There’s an awkward pause while the caller processes what I’ve said.)

Caller: “Oh…never mind!” *click*

Related:
By Doing Nothing, The Problem Solves Itself

Weekend Roundup: Spelling Disasters

, , , | Not Always Right | Language & Words, Roundups

Spelling Disasters! This week, we share five stories of customers with spelling so bad, they need it spelled out for them!

  1. Their Spelling Is Wrong, But They Are Sticking To It:
    E is for Elmer’s Eskimos—you know, the ones that live in Eglues!
  2. It’s Spelled I-d-i-o-t:
    Welcome to Indiamimbindokiamn, Indiana. Population: Stupid!
  3. I Have Lost A Dream:
    A lost customer does battle with an abbreviation—and loses.
  4. Congra-duh-lations:
    Congra-du-lations, your cake’s spelling is a lie!
  5. Spelling Gone Rogue:
    Somehow, “going rouge” doesn’t have the same ring to it.

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

As Clear As Muddy

, | Pennsylvania, USA | Language & Words, Technology

(I’ve just started on the floor for customer service for a cable company. A customer calls in saying his TV is “muddy”.)

Me: “Sorry, sir, I’m not understanding what is wrong with your TV. Is it pixelated, blue, or fuzzy?”

Customer: “No, it’s muddy.”

(After a few minutes of trying to figure out exactly what he meant by muddy.)

Me: “Sir…do you have mud on your TV?”

Customer: “D*** it! I said it’s muddy. M-U-T-E…MUDDY!”

Me: “Sir, do you see a muddy button on your remote?

Customer: “Yes. ”

Me: “Press the button.”

Customer: “That fixed it. Thank you so much!”