Power Trips Of Ten

| New Port Richey, FL, USA | Crazy Requests, Language & Words

(I work for a company that sends techs out to repair TVs and computers in customers’ homes. We have an automated call that goes out to confirm customers’ contact information and addresses. One day, a customer calls in.)

Me: “Thank you for calling [business]. How can I help you?”

Caller: “Yeah, I got that auto-call and it got my address wrong.”

Me: “Okay, just a second…”

(I pull up the customer’s information.)

Me: “Okay, I see that we have the address listed as 1-3-6 West—”

Caller: “NO! It’s ONE HUNDRED AND THIRTY SIX! It’s NOT ONE-THREE-SIX!”

Me: *confused*

Caller: “You fix that, okay?”

Me: “Sure…sir. I’ll…update that right now for you.”

Caller: “Thanks…bye!” *click*

Please Don’t Cowell Back

| Mansfield, OH, USA | Bad Behavior, Bizarre, Top

(I’m working for a call center on a forced third shift night. It is on my third day of no sleep.)

Me: *still upbeat and cheery* “Thank you for calling [Company]. My name is [My Name]. I’m sorry; our systems are updating, but I’d be more then happy to answer any general questions or concerns that you may have.”

Caller: *vindictively* “So, I got Mr. Ryan Seacrest on the phone now?!”

Me: “My apologies, sir, but my name is—”

Caller: “So, I have to talk to some little pansy **** **** who sounds like Moviefone to give me what I want?!”

Me: “Sir, if you—”

Caller: “So, I have to play with this Moviefone Directory to get what I want?!”

(The caller starts to randomly press buttons on the phone while continuing to cuss up a storm.)

Caller: “Are you still there Ryan Seacrest?! Did you hang up on me?!”

Me: “No, I did not, sir. I was just waiting for you to finish before I—”

Caller: “Oh,  so Mr. Seacrest has the nerves to talk to me?!”

Me: “Sir, if you want access to an account, I must apologize but with the update running here in the facility we are not able to pull up any account info. If—”

Caller: “I don’t need anything from Ryan Seacrest or Moviefone!”

Me: “Sir, this is [Company], not Moviefone.”

Caller: “So, Mr. Seacrest thinks he’s so smart!”

Me: “Sir, do you have an account with [Company]?”

Caller: “Who?”

Me: “Due to policy, I have been instructed that I am allowed to end this call. Thank you and have a nice day.”

Caller: “I’m not done degrading you!”

Me: *click*

Big Power Is Watching You

| Phoenix, AZ, USA | Technology

(Some electric utility residents in Arizona have the option to sign up for pre-paid electricity, which places a user display terminal in their home. Commonly referred to as “the box,” most customers place the box somewhere in their kitchen or dining room.)

Me: “Good morning, this is [name]. How may I help you?”

Customer: “Hi! I really hope you can. My box isn’t working. I keep pushing the buttons, but the display isn’t showing me anything, and I’m worried I’m going to run out of power.”

Me: “Alright, I’d be happy to look into that for you. First, we’ll need to go through a few quick steps. Could you please verify that the display unit is plugged in?”

Customer: “Yes, it is.”

Me: “Okay! Could you check for me and ensure that the battery is also inserted into the back of the display unit?”

Customer: “Yes, it’s there.”

Me: “Okay, great! Do you currently have your display unit plugged into one of your kitchen outlets?”

Customer: *very long pause* “Yes…why? Can you see me?!”

Me: “Um, no…not at all, ma’am.”

Customer: “Then how come you knew I was standing in the kitchen, huh?! Explain THAT!”

Me: “Well, many of our customers like to plug their display units into their kitchen or dining room outlets, so I just took a lucky guess.”

Customer: “Oh.” *pauses* “So, you CAN’T see me, right?”

Me: “Not at all, ma’am.”

Customer: “Okay, good!”