Me: “Hello, you’re through to the billing department. How can I help you?”
(All I hear from the customer is a high-pitched, incoherent screaming.)
Me: “Sir? Hello? I can’t understand what you are saying.”
Me: “Sir, if you could just calm down and tell me the problem, I’m sure I can figure it out.”
(The customer keeps screaming. I hang up. Two minutes later, my colleague takes a call.)
Colleague: “Hello, you’re through to the billing department, how can I help you?”
Colleague: *looks at me* “It’s for you.”
(I overhear my coworker’s portion of a call.)
Coworker: “Thank you for calling [account name]. My name is [name]. May I have your name and membership number, please?”
(Looking at his screen, I can tell the account information he’s given pulls up a woman’s account.)
Coworker: “Thank you, sir. Now, I see that this account is under a woman’s name. Are you calling for a wife or family member?”
(While he does this, he’s checking the account to see if anyone besides the account holder has permission to speak.)
Coworker: “Okay, well, I’m very sorry to say this sir, but you are not authorized to speak on this account. Your wife would need to contact us.”
(A moment or two passes.)
Coworker: “Sir, placing me on hold for a few seconds, and then trying to speak in a higher voice will not fool me into thinking you are your wife. Especially as you already told me that she is out of town, in a meeting, and cannot call us herself.”
Call Center Chronicles! They may seem faceless, but call center employees are constantly faced with anger, stupidity, and difficult customers on a daily basis!
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A caller finds out the “childish” cause of some adult card charges, and dishes out some adult justice!
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A tech-illiterate customer finds out the expensive, multi-billion dollar difference between *using* Google and *buying* Google.
- That’s Assuming If A Woodchuck Could Chuck Wood (5,986 thumbs up)
If you ask this call center employee a stupid question, you’ll get a bunch of woodchucks!
- The Commute Must Be Out Of This World (2,778 thumbs up)
A surveyer makes a very, very, very long-distance call… to the planet Qinjax.
- Even Paranoid Racist Nutjobs Have Bad Days (4,203 thumbs up)
A racist caller finds out that bigotry is no challenge for diversity!
PS #1: check out our new Extras section, with pictures, videos, and news galore!
PS #2: Read more roundups here!