Not In Receipt Of Common Sense
I work in a Mexican fast food restaurant. We give everyone a receipt with a number on it for their order. Today, the receipt machine is broken, so we are verbally telling our customers their numbers. Most people remember their number, but we write it down if they ask us to. An older guy who’s already ordered comes up to the counter.
Customer: “Where’s my food?!”
Me: “What’s your number?”
Customer: “I don’t know! The lady never gave me a receipt!”
Me: “Okay, well, what did you order? I can just look for it.”
Customer: *Extremely exasperated* “I don’t remember!”
Me: *Blinks* “You don’t remember what you ordered?”
Customer: “I. Don’t. Remember!”
Me: “Um, okay.”
I look down at a chicken taco sitting on the counter that I called the number for a few times and no one ever showed up for.
Me: “Did you order a taco?”
Customer: “No! I would never order a taco!”
I look at the other food we have lined up that is for the families waiting, none of it for a single person.
Me: “Are you sure you didn’t order this taco?”
Customer: “I said I would never order a taco! Why didn’t she give me a g**d*** receipt?!”
I give him the most unamused look possible because, at this point, he’s just an a**hole.
Me: “Okay, well, if you don’t know your number and you don’t remember what food you ordered, then you’re just going to have to look at the menu and order again for free; that’s your only other option.”
I walk away because we’re busy and I have lots to do and I’m not going to keep arguing with him. My manager approaches him.
Manager: “Is there a problem, sir?”
Customer: “I want my food and they won’t give it to me!”
My manager looks down at the same taco that’s been sitting there through all of this.
Manager: “Did you order a chicken taco?”
Customer: “Yes!” *Takes it and leaves*