Time Goes Slower The Closer You Get To Customers

, , , , , , | | Right | June 3, 2019

(I have a particularly nasty coworker. His MO is b****ing until he gets what he wants; it usually works. One day he is phoning customer service for something. It’s on speakerphone. He calls and complains, they won’t help him, and he demands to talk with a supervisor. They put him on hold. A little while later, someone comes on.)

Supervisor: “I’m the supervisor. How may I help you?”

Coworker: *yelling* “I’ve been on hold for over an hour waiting for you a**holes!”

Supervisor: *in a perfectly calm voice* “Funny, my call timer shows you called six minutes ago.”

Coworker: *defeated* “Well, it felt like hours…”

(Caught at his own game!)

If You’re Looking For Food Then You’re Stuffed

, , , , | | Right | June 3, 2019

(I work at a toy store. An older man comes in.)

Coworker: “Hello. Can we help you find anything?”

Customer: “Fish.”

Coworker: “Okay, let me show you what we have.”

(He takes him over to our stuffed animal section and starts to show him fish toys. The man suddenly gets angry.)

Customer: “HOW AM I SUPPOSED TO EAT THIS FOR DINNER!?”

(The customer then turned and stormed out, leaving us wondering how he could possibly think that we sold food.)

Unfiltered Story #152544

, , | | Unfiltered | June 2, 2019

Guest calls on their drive from LA to the Hotel.

Guest: Hi I need to speak to the manager.

Me: (Uh oh) I’m sorry, the manager is busy, can I help you with something?

Guest: Are YOU the manager?

Me: No, but I’m sure I can help you wi…

Guest: Well I need to speak to the manager because I have a very important request I need to know that the room has been inspected!

Me: Why yes, the rooms were just cleaned a few hours ago…

Guest: NO! I don’t need to know if they are clean, I need to know if they are inspected!?!

Me: (We are a new hotel…) Well ma’am we did just open and I can assure you all the rooms are in perfect condition. And our contracting consultant is still here on a regular basis.

Guest: I DON’T CARE WHAT CONDITION THE ROOMS ARE IN. Do you not understand me? I need my room inspected by your general manager! (SCREAMING) DO YOU HEAR ME!?!

At this point, I take a message for the GM who has talked to this lady several times. We go inspect the room, which of course is perfect…and the lady never said what she wanted inspected or why…but it had to be inspected…

So THEN, she arrives and wanders around the lobby, not speaking to anyone…until another guest arrives…then she comes up and interrupts my co-worker and demands to see the manager and claims that we ignored he because she wasn’t ‘Anglo’…

So we get her checked in, the GM takes her to her room personally…thankfully she stopped after that…

Has No Reservations About Making Pointless Reservations

, , , | | Right | May 31, 2019

(The coffee shop where I work sometimes takes phone orders, though there is no official network for ordering ahead of time. These calls tend to be for large orders or people in a rush. It should be noted that you cannot pay over the phone, so you must still wait in line to pay.)

Me: *answering* “[Coffee Shop], this is [My Name] speaking. How can I help you?

Customer: “Hi. I’d like to place a phone order.”

Me: “Of course. What can we get for you today?”

Customer: “I’ll need one medium coffee. No room.”

(I was confused, as this item takes literally ten seconds to procure in the store, but obliged. He later came in and asked for his reserved coffee. The employee on register poured one normally from the pot, and the man seemed satisfied.)

In Death, Bring Life

, , , , , | | Hopeless | May 27, 2019

(My roommate comes up to me one night and says she has to tell me this wholesome story about her day. She explains one of the employees at her work’s new building is usually cleaning up the break room about the time my roommate gets there, so they’ve become friendly. Between her limited English and [Roommate]’s non-existent Spanish, they’ve managed to create a cordial dynamic. One day, after greeting each other happily all week, [Roommate] gets to work to find that her friend seems a bit off.)

Roommate: “Hi! Is everything okay?”

Friend: “No… eh… my mother…” *points upward*

Roommate: “Your mom… passed away?”

Friend: “Yes. Five day ago.”

(My roommate offered her condolences then headed to her office. She thought about how that woman’s mother had died five days before, but she still had to come into work and clean up after snobby, entitled jerks. So, she headed down to the closest market and bought her friend a bouquet of flowers. She brought it back to the building to give them to her, which turned into a whole ordeal as her friend was off working in another area. Security finally located her and her boss even came down to see what was going on. But when she saw my roommate with the flowers, she started BAWLING and immediately fell into her arms. My roommate just held her and let her cry. The littlest thing to you can mean the biggest difference to someone else. Be kind.)

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