Lost A Sale, And The Ability To Listen

, , , , , , , | Working | November 24, 2017

(I’ve purchased my first home, so on Black Friday I take advantage of a large electronic store’s sale to order a full set kitchen of appliances for $2,700, regularly $3,400. The order goes through, but the website is not allowing me to set the delivery date on one of the appliances, so I call the customer service line. The woman sets the date for me, and I hang up and refresh my page to find that, instead, my whole order is cancelled. I call back again.)

Me: “Hi, there seems to have been an error. I just called to set a delivery date on my order, but I’m now seeing that my order was cancelled.”

Customer Service Representative: “Oh, no! I can fix that for you! I see you ordered under the Black Friday sale, and that is no longer happening, so it looks like your new total is $3,400, with tax. May I get your card number?”

Me: “Um, no. See, I didn’t cancel my order. I spoke to one of your reps to set the delivery date and it seems they cancelled the order by mistake. It doesn’t seem fair that I’m penalized $700 dollars because of a mistake I didn’t make.”

Customer Service Representative: “I understand why that might be frustrating, but the order was cancelled and that sale is no longer happening. Do you still wish to order?”

Me: “Me wanting the appliances has never changed, as I never cancelled the order. Your service rep did. I can afford $2,700; I cannot afford $3,400. That’s why I purchased them on sale.”

Customer Service Representative: “That is a big price difference. Taking advantage of our Black Friday event is highly recommended to get the best deals. The current price is $3,400, plus tax. Would you like to proceed?”

Me: “I’m a bit at a loss for words. Does your computer show notes on who cancelled the order and what my previous call was regarding?”

Customer Service Representative: “I can see what mistake may have been made that led to the order being cancelled, yes.”

Me: “Great! So, as this wasn’t my fault, we can agree that I should be able to pay the price I ordered at originally, right?”

Customer Service Representative: *suddenly very irritated* “Ma’am, what is it that you want? What do I need to do to make you happy?”

Me: “…”

(It took several phone calls, but I eventually did get my order back at the correct price, with an additional $75 discount!)

Gelato-And-Fro

, , , , , , | Right | November 23, 2017

(I am a customer at a relatively popular gelato shop in Laguna Beach. The following event happens in line in front of me. The lady in front of me has tasted a few flavors and made her decision. She is with her husband, who doesn’t order anything.)

Wife: “I would like the Peach Cream, the Blueberry, and the Rose Cream.”

Employee: *grabs a cup and reaches for the scoop in the Rose Cream flavor*

Wife: *rudely* “No. I want you to put the flavors in the order I said.”

Employee: *confused, hand still on the Rose Cream scoop* “The flavors will be side by side.”

Wife: *still rude* “No, I don’t care. I want you to put the flavors in the order I said.”

(The employee is still confused, but does what she asks, making sure to put the flavors in the specific order she requested. She gets her gelato and moves on to pay. The cashier hasn’t seen any of the previous ordeal.)

Cashier:  “Your total will be $4.50.”

(The husband handed over a ten dollar bill, then poured all of the change straight into the tip jar.)

Out To Extinguish A Dog’s Fun

, , , , | Working | November 23, 2017

(I am checking out with just three items: a dog toy, a fire extinguisher, and a compost aerator. It is Halloween.)

Cashier: “Looks like you’re making a really interesting costume!”

Me: “Yeah, it’s actually my dog’s birthday, so I had to get her a toy to rip apart.”

Cashier: “Ah, and for when things get out of hand…” *gestures toward fire extinguisher*

Elevating The Chances Of That Happening

, , , , , | Friendly | November 23, 2017

(I’m in a large high-rise building, waiting for the elevator. I realize that, out of the multiple elevators, only one is working for the whole building. I get in on the 11th floor attempting to get to the lobby. The elevator quickly goes up, first to the 12th floor, the 14th, the 15th, etc, with one or more people getting on at most floors. It starts to get crowded, and I’m certain we’re about to hit the weight limit. The elevator starts to go down, with even more people squeezing in along the way. People are starting to shift and look nervous. Finally, towards the bottom, with around 15 people crammed into a tiny elevator that is creaking from the weight, the last three get on.)

Woman: *in the elevator* “Ooh, three more now….”

Man: *who has just entered* “Man, I hope they fix this elevator soon, because it is about to break!”

People: *in the elevator* “Anything but that!” “Don’t wish it into existence!” “Don’t even say that!”

(With perfect timing, at that exact moment the elevator dinged, and the doors opened to the lobby. Everyone started laughing. Really lightened up what had become a pretty tense ride. I hope they fix the elevator soon.)

Thankful For Gender Stereotypes

, , , , , , | Right | November 22, 2017

(It’s just before Thanksgiving and I stop by to pick up my pre-ordered 12-pound turkey. This brand comes in a box, with handles on each side. The guy behind the counter looks up my order, then looks over the counter.)

Cashier: “Where’s your cart?”

Me: “This is all I’m buying, so I don’t need a cart.”

(He looks dubiously at my 5’4″, 125-pound frame.)

Cashier: “Are you sure? It’s pretty heavy.”

Me: “Since I regularly lift more than this in the gym, yes, I’m sure I can carry it.”

Cashier: “I really think you should get a cart!”

(Quashing my frustration, I assured him that it would be fine. He shook his head and finally brought out my turkey. It just burns me that no one would have thought twice about me carrying a 15- to 20-pound toddler, but a mere 12-pound turkey is “too much.”)

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