Unfiltered Story #160074

, , , | Unfiltered | August 10, 2019

(I’m a fairly new partner at a large coffee franchise. During my third week, I had been assigned to the drive-thru, when a younger lady in a really nice BMW rolls up and orders three large hot drinks. Everything goes by smoothly as I hand her a tray with the three drink and she drives away. About ten minutes later she shows up at the drive-thru window again.)

Me: “Welcome back! What can I help you with?”

Lady: “While I was driving my tray fell over on my seat.”

Me: “Oh my goodness! Here, let me make you some new ones! Is your car ok?”

Lady: “Thank you so much! And yeah, hopefully I can clean it out when I get home!”

(Since the tray must have been unbalanced because it only had three drinks on it, I decide to place a large water in the last drink holder to balance it out.)

Me: “Here are your drinks, and I put a large water in the last spot on the tray to make it more stable for you.”

Lady: “That’s a good idea, sorry for making you guys remake my drinks! Have a good day!”

Me: “No problem, and you as well.”

(I felt really proud for making the best out of a bad situation, and the rest of the day goes by smoothly. The next day I overhear my manager talking about a formal complaint from corporate. Turns out when the lady got home, she called the head office and put in a nasty complaint about how she spilled her drinks in her car.)

A Beautiful Blonde Moment

, , , , , | Hopeless | June 3, 2019

(I’m standing in line behind a small girl and her parents. I’m Caucasian while they are of a much darker ethnicity, but this isn’t uncommon as my city is quite diverse.)

Little Girl: *looks over at me shocked* “What’s wrong with your hair?!”

Me: *panicked* “Wh-what’s wrong with it?”

Little Girl: “Why’s it such a weird colour?”

(I’m blonde, and this isn’t weird for my area at all, but I laugh realizing this little girl might not have a lot of exposure to blonde hair as some ethnic groups keep to themselves. The parents are flustered at their outspoken child.)

Me: *laughing* “It’s okay. I was born with it like this.”

Little Girl: “Oh…” *pauses, thinking for a moment, then tugs at me to whisper* “I like your hair. It’s really pretty!”

Me: *heart melting, whispers back* “I like yours, too! You’re awesome!”

(Kids are awesome.)

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Unfiltered Story #151705

, , , | Unfiltered | May 22, 2019

(I am working as a hostess at the time. My restaurant has 3 large signs out front with our name on it. All the employees also wear nametags and uniforms with our name and logo on it, and I greet every customer with “hello, welcome to (restaurant). It is also printed on all the menus. I have just sat a couple on a saturday morning, and not even a minute later I see them walking out the door.)
Man: I’m really sorry, I thought this was (restaurant down the road)!
(Me and my coworker just looked at each other and laughed!)

Unfiltered Story #147730

, , , | Unfiltered | April 23, 2019

I work at a store that asks us to help customers pro-actively, such as when they look lost, unsure, etc.  I saw a customer standing at the front of one of our aisles looking dazedly up at the signs for the aisles that tell you what is in them, so I approach the customer.

Me: Can I help you find anything todayÉ

Customer: Yes.

Customer then turned her back on me and walked away.

Your Tax System Is Trash

, , , , | Right | April 16, 2019

Caller: “I need copies of my statements! I need them right away. How do I access them?”

Me: “Are you set up to receive your statements electronically, sir?”

Caller: “Yes, I am. Since November of 2015, I think it was.”

Me: “Then you’re already receiving your statements by email as a PDF attachment.”

Caller: “I get my statements, I look at them, and then I move them to the trash folder. Then, my trash folder empties. I need the statements for my taxes!”

Me: “…”

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