Paying It Forward To Make The Line Go Forward

, , , , , | Right | February 28, 2018

(I am working the customer service desk. My manager has just arrived and is standing near me. I am currently helping a customer when another customer lines up behind and this happens.)

Customer #1: *in line, pointing to a small container of hummus* “Could you help me unwrap this?”

Manager: *opens package slightly for him* “[My Name] will help you check out.”

Me: *finishing with first customer* “Hello, sir. How are you today?”

Customer #1: “Fine.” *rips rest of package off before paying*

(Upon scanning the barcode of the package, I notice he has put some change beside it, but the item is slightly more expensive.)

Me: “Your total today is [price].”

(The customer throws down his unwrapped hummus container angrily.)

Customer #1: “NO. THIS IS SUPPOSED TO BE TWO FOR [PRICE]! THAT’S [SLIGHTLY CHEAPER PRICE] EACH!”

Me: “Unfortunately, you have to buy two items to get that price.”

Customer #1: “NO! IT’S BUY ONE FOR [SLIGHTLY CHEAPER PRICE] AND THAT’S ALWAYS HOW IT’S BEEN AT [THIS STORE] AND [COMPETITOR]!” *throws some random coins down, but it’s still not enough* “THERE! THAT’S ALL THE MONEY I HAVE!”

Me: *not sure what to do* “Uh, I… I’m sorry, sir.”

Manager: “I will go check the sign.”

(Another customer has just lined up behind the irate customer and has obviously heard him yelling.)

Customer #2: “Here.” *holding out enough money to pay for [Customer #1]*

Me: “Oh, are you sure? Thank you so much!”

Customer #1: *still yelling and flailing about*

Customer #2: “Hey, bud, it’s all right. I paid for it.” *hands him hummus*

Customer #1: “You’re a real gentleman, sir!” *gives me a dirty look and leaves*

(In [Customer #1]’s haste, he does not pick up his change, since [Customer #2] has more than paid his hummus. I deduct that from [Customer #2]’s order and thank him profusely. [Customer #2] is also buying a lottery ticket.)

Me: “Hopefully good karma is on your side and you’ll win big!”

(My manager came back and confirmed that not only was there not a current deal for buying two items, but the correct price was also clearly advertised.)

Not Quite A Glass Act

, , , , , | Right | February 8, 2018

(At the store where I work, when we bag bottles of nail polish, we put them in smaller bags, separate from other items. A customer has purchased some items, and forgoes the bag for her items.)

Me: “Here, please at least let me put the nail polish in a separate bag.”

Customer: “Oh, no, thank you.”

Me: “Are you sure? They are glass.”

Customer: “Don’t worry; I’ve handled a lot of glass items in this bag before.”

(The customer drops the nail polish, and it smashes on the floor. We just stare at it for a second, and then look at each other.)

Customer: “Well… that was good timing.”

When You Found Out That This Job Blows

, , , , , , | Working | February 1, 2018

(I am at my part-time job during high school. The owners are pretty conservative and religious people.)

Boss: “[My Name], do you have a strong wind?”

Me: “…?”

Boss: “Do you have a strong wind?

Me: “I’m sorry, sir. I don’t understand.”

Boss: *sigh* “Can you blow hard?”

Me: “Yes, sir, but [Coworker] plays the tuba in band. She can blow harder.”

(To this day, I can’t remember what he needed us to do that prompted him to ask that question!)

Pre-Order Disorder

, , , , , | Right | January 20, 2018

(It is just after the release of an AAA title. Any customers wishing to reserve a copy usually put down a five dollar deposit and need to have their receipt in order to pick it up on release day.)

Customer: *walks in arrogantly* “I want to pick up a copy of [Title].”

Me: “We would be glad to sell you a copy; however, all of the ones we currently have are for pre-orders only. I’m afraid we have none left for walk-ins.”

(The customer starts arguing, and our pre-order customers are starting to file in behind him. He remains oblivious.)

Customer: “Do you mean to tell me that all copies of that game are reserved? That’s ridiculous! I want you to sell me a copy of [Title] now, or I’ll call your head office.”

Me: *sly wink to the line up* “Sir, if you would like to purchase a copy, then you’ll have to convince one of the 20 or so people behind you to give up one of theirs.”

(The customer turns around and finds himself staring down an angry mob.)

Customer: *pregnant pause* “I’ll, uh… I’ll go and see if [Department Store] has some.”

(I spent the day bro-fisting the line. It was awesome.)

Regularly Demanding

, , , , | Right | August 25, 2017

I work at a small independent coffee shop as a barista. We have a number of regular customers whom I recognize. One night, I get a phone call saying there’s been a flood at the shop and when I go to check the damage, I realize we won’t be able to open in the morning, it’s so bad. I put up several signs on the windows, and one huge one on the doors that says “We are CLOSED today due to flood damage. Will be re-opening soon. Thanks for your patience.”

In the morning, I’m there with a few coworkers, salvaging what we can and cleaning what we can, when we hear loud banging noises at the front door. We ignore it and keep working, but it happens two or three more times, to the point of irritation. I finally go to the door and open it up to find one of our most regular customers standing there. I ask her why she’s there and she says “well, for my morning coffee, of course” as she’s trying to move past me into the building. I keep her from entering and tell her that as per the signs, we are closed.

Without even blinking an eye, she looks straight at me and says, “well, maybe for strangers, but not for your regular customers!”

I made her a coffee.

Page 2/3123
« Previous
Next »