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From The Mouth Of Babes, Part 9

, , , , | Right | March 18, 2014

(I work at a hockey stadium ticket booth. A customer is using the ‘F’ word a ridiculous amount of times. Everyone is getting tired of this guy, but none faster than the six-year-old girl behind him in line.)

Little Girl:  “My mom says if ya can’t say something nice, don’t say anything at all!”

Crowd: *various sounds of agreement and thanks that she said what they felt they couldn’t*

Customer: “Well, your mom must be a [10-second string of words and phrases that should NEVER be spoken to a child, EVER].”

Little Girl:  *crinkles her face up* “If you followed that rule you’d never talk again!”

(The crowd laughed loudly at the remark, and the foul-mouthed customer and his friend were shamed out of line. I comped half her father’s order.)

Related:
From The Mouth Of Babes, Part 8
From The Mouth Of Babes, Part 7
From The Mouth Of Babes, Part 6
From The Mouth Of Babes, Part 5
From The Mouth Of Babes, Part 4

Terminate This Purchase

, , , , , | Right | December 23, 2013

Me: “Did you find everything you were looking for?”

Customer: “Oh, yes. Absolutely.”

(I realize the customer is buying three things. A pack of water pistols, lighter fluid, and matches.)

Me: “Um… This is an interesting purchase.”

Customer: “Yeah, there’s a wasp infestation in my garage. Figured this is easier than an exterminator.”

It Pays To Be Patient

, , , , | Right | August 17, 2012

(I am a waitress. One of my customers has just finished eating and is using a debit card to pay for his meal. The machine automatically includes a step giving the option to include a tip.)

Customer: “I don’t understand technology. This machine isn’t working. It won’t let me leave a tip!”

(The machine clearly gives three options: Leave a tip in a dollar amount, a percentage amount, or skip the tip.)

Me: “Well, sir, you have three choices: a dollar amount, a percentage amount, or no tip. To choose one, press the button directly underneath it on the screen, and the machine will take you to the next step.”

Customer: “Oh, okay!”

(He proceeds to type in a dollar amount, but the machine does nothing since he has not chosen the dollar option.)

Customer: “It still doesn’t work! They made this machine far too difficult to use!”

Me: “Okay, well, I’ll just explain your options to you again…”

(This time, I physically point to each of the three buttons as I explain the difference between the three options.)

Customer: “Oh, okay!”

(He again proceeds to type a dollar amount without choosing an option.)

Customer: “The machine doesn’t work!”

Me: “Okay, sir, if you want to add a tip as a dollar amount, press the first button there labelled ‘$’. The machine will take you to the next step, and then you can enter the amount you wish to leave.”

Customer: “Oh, okay!”

(He still doesn’t get it. I end up explaining about seven more times until he finally pushes the button to proceed to the next step.)

Customer: “Oh… well, that was easy! I don’t know why it took so long for me to understand that. Thank you for being so patient. I’m going to leave you $1 for every time you had to explain it to me!”

(He ended up leaving me a $10 tip. His meal had only amounted to $25. Definitely one of the best customers I’ve had!)

Accusations Wood Require Hard Proof

, , , , | Right | June 13, 2012

(My landscaping company gets an early job at 7:45 AM at a residence. While starting on the lawn, the customer suddenly comes barging out of his house. It’s obvious that he’s just woken up.)

Customer: “DO YOU B*STARDS KNOW WHAT TIME IT IS?! It’s 7:45! I said show up at 8:45!”

(Note: the customer is wearing sweat pants and has some REALLY bad morning wood going on.)

Boss: “Sir, you said 7:45. We talked about this two days ago.”

(As my boss says this, all of the workers are trying not to laugh at the customer’s morning wood.)

Customer: “Screw you! I knew what I asked for! I will show you I wrote it down!”

(A couple of moments later, he comes back out wearing an embarrassed face.)

Customer: “I got the time wrong. Sorry…” *goes back inside, still with morning wood*


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Maybe If You Watch It At 88 MPH

, , , , , , , | Right | February 25, 2012

(I’m on the phone with an irate customer who feels like she has been cheated by my company after purchasing a PVR (aka a DVR, or digital video recorder). Apparently, she misunderstood the previous rep who sold it to her. We have been arguing for quite some time.)

Customer: “I can’t get my money back? Why not? I was told that this PVR unit would let me watch shows that normally come on at 9 PM whenever I wanted.”

Me: “I’m sorry, ma’am, but we can’t refund the item as it is past thirty days since you purchased it. Furthermore, there is no technology available that functions as you describe.”

Customer: “This is ridiculous! What’s the point of buying this PVR if I can’t watch shows earlier?”

Me: “Ma’am, the unit is called a PVR. It’s a personal video recorder, and it allows you to record programs to watch at a later time. It is not a time machine.”

Customer: *click*