Splitting Hairs Over The Price

| New Zealand | Food & Drink, Liars & Scammers

(A customer at my cafe comes up to the counter, scone in hand, looking angry.)

Customer: “There is a hair in my scone. I want a refund.”

Me: “I’m so sorry for that. Let me sort that out for you.”

(I return a minute later, apologizing again and giving her a refund. As she walks off several staff members look at the hair, which is sitting in the jam she spread herself, not baked in, and could only have come from her head.)

Coworker: “She was complaining about the price earlier when ordering.”

(As it turned out, she had complained but bought the scone anyway, had her fill, then placed her own hair in the jam before asking for her refund.)

Should Have Given Them Decaf

| ON, USA | At The Checkout, Food & Drink, Language & Words

(I’m in line at a coffee shop before work when I overhear the following conversation between the cashier and the exhausted looking customer in front of me.)

Cashier: “What can I get you?”

Customer: “Coffee”

Cashier: “Any particular one?”

Customer: “Coffee”

Cashier: “Okay, what size would you like?”

Customer: “Coffee”

Cashier: “All righty, then, one extra large mocha supreme with a shot of espresso coming up.”

Customer: *while handing her $10* “Thank you.”

(The cashier got the coffee and the man took it and his change with one more mumbled “coffee” and left.)

Me: “That was weird.”

Cashier: “No kidding”

Me: “That’s the most expensive drink on the menu isn’t it?”

Cashier: “Yep.”

Out Of Line Behavior

| Tampa, FL, USA | At The Checkout, Bad Behavior

(The cafe is run by three people: the owner, the cook, and me, the server. At this time, there is a long line going almost out the door when a customer (Customer #1) decides to skip ahead and form a new line. I say nothing but Customer #2, the person I’m taking care of, does.)

Customer #2: “Miss, the line is back there.”

Customer #1: “We can place orders here, too”

Me: “You can wait there if you want, but I have to serve them first.”

Customer #1: “When did that change?”

Me: “It never did. I always serve those who wait their turn, not necessarily where they decide to stand.”

(Customer #1 walked out with a huff.)