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Should I Stay Or Should I Go?

, , , , , | Working | June 11, 2021

I drop into a large chain coffee shop. I order a large coffee and something to eat and sit by the window to enjoy a bit of quiet. A couple of women come in, chat to the barista, look around, and motion in my direction. I assume they are picking out a table; instead, they all stand awkwardly together at the counter and the barista comes over.

Barista: “Sorry, but could you swap tables?”

Me: “I’m quite happy here. Why do I need to move?”

Barista: “We have other customers that need that table.”

The table is no bigger than any of the others, nor more accessible. There is one next to me exactly the same, but mine is the only one left by the window.

Me: “No, I don’t think I will… unless there is a good reason for it?”

Her face scrunches up and she marches to the back. She comes back quickly.

Barista: “I’ve spoken to the manager and he says you have to leave.”

Me: “Okay, but I want a refund.”

Barista: “I will put it in a to-go cup.”

Me: “I don’t want it to-go. Besides, I paid extra to sit in, so I want a full refund, please.”

Barista: “I can’t do that.”

Me: “But I’m sure your manager could.”

She went back to the group of women. There were some less than subtle remarks and they sat somewhere else. The manager never appeared. I can only assume that they were friends trying to bully others out of their favourite spot.

I drank my coffee in my own time and eventually left. I didn’t put in a complaint, but the barista wasn’t there a month or so later, so she probably managed to get herself fired all on her own.

For A Proper Cuppa Tea, You Need Proper Manners

, , , | Right | June 8, 2021

My café is on the waterfront, and we get tourists from every country. An English woman comes up to me.

Tourist: “Can I have a cup of tea?”

I show her our selection, but she cuts me off.

Tourist: “No, do you have ‘proper’ tea?”

Me: “Well, for black tea, there’s this Darjeeling—”

She slams her fist on the counter and yells.

Tourist: “NO! A PROPER cuppa tea!”

Don’t Use Your Kids As A Crutch

, , , , , | Friendly | May 25, 2021

I’m sitting alone at a table for two outside a busy cafe in the park, enjoying a coffee and cake. A woman with two young children in a double buggy comes up and buys drinks and sandwiches. There are no free tables. She comes up to me and points at the empty seat.

Woman: “Hi, can I sit here?”

Me: “Er, no, sorry.”

Hello, HEALTH CRISIS?!

Woman: “Oh, it’s just me. The kids are fine in the buggy.”

Me: “No. Sorry, but no. I’m not happy being that close.”

Woman: “Well, can you sit there and I have the table?”

She points at the counter where there are tall bar stools.

Me: “No. Sorry, but I’m staying at this table.”

Woman: “But it’s only you. I’ve got the kids; I need a table.”

Me: “Look, sorry, but no. Please leave me alone.”

She stomped over to the counter and glared at me as she drank her coffee. I finished my food, grabbed my crutches from where they were very obviously leaning against the back of my chair, hauled my awkward self up, and hobbled away.

She was red as a beetroot, staring down at her cup and refusing to look up.

A Food Service Onslaught

, , , , , | Right | May 12, 2021

I’m working at a Korean-style cafe. We have a pretty big dining room with about 25% taken up by studying students when, around 9:30 pm, a group of about eight comes in wearing matching shirts sporting the logo of a well-known religious organization.

Group #1: “All of us will be on one tab. There are actually about twenty-five people in our group; we’re just waiting on the rest.”

We like to have people call ahead for groups bigger than ten so that we can prepare and make tables big enough to fit them. Twenty-five is a lot of people, but it’s doable, so my coworker starts taking their orders and I start making drinks. About halfway through the first eight orders, more people wearing matching shirts with the same logo but a different color come in. We figure it’s the rest of the group. 

Group #2: “We’re all going to be on one tab. There’re about twenty in our group.”

Me: “Oh, the rest of your group already told us! You don’t have to explain.”

I gesture to the first group.

Group #2: “Oh, we aren’t part of that group.”

Now we are expecting about forty-five people to be in the store, which is way more than average, and that’s usually after people order in scattered order and sit for a few hours, not all at once about an hour and half before close. We would usually start closing things down around now, anyway, because the owners like to make sure we aren’t staying too late after we close to clean.

We know s*** is getting real; it’s the biggest rush I’ve ever been in. But it gets bigger.

We end up with another three groups of people in the same shirts, each group a different color, ranging from ten to twenty-five people in each group. We have at the very least seventy-five people come in and order drinks and some desserts within a thirty-minute period.

I stop to talk to one of the customers.

Me: “What’s going on? You’re all in matching shirts.”

Customer: “We’re having a district meeting for the staff of [Organization]. It’s just a coincidence that we all showed up at the same cafe!”

I got all the drinks done thirty minutes before we closed, and for the first and only time in my time here, I had to make a last call for drinks because we would have been there all night otherwise. We made over $250 in thirty minutes. Many of our regulars left because there wasn’t any walking room. My coworker had to go outside and come back in another entrance just to serve people their drinks because they were blocking all walkways in the store.

When they were leaving, two of the group leaders came up to my coworker and me — both of us sweating, panting, and looking all kinds of tired — and handed us a business card for their organization and said we should join them sometime. None of the groups or individual people tipped at all.

Not Being A Jerk – What A Novel Concept

, , , , , | Working | May 5, 2021

I’m at a cafe where I usually hang out on Saturdays to work on my novel. Most of the staff know me, but they recently hired a new manager, and one of the baristas admits that they don’t really like her.

One day, I sit down in front of my computer at the cafe and prepare to type the words of a future bestseller. I have my earphones in, listening to music.

After a few minutes, I realize that there’s a lady beside me, tapping her foot. I take the earphones out.

Me: “Can I help you?”

Lady: “I’m the manager here.”

Me: “Okay… Am I doing anything wrong?”

Lady: “Are you even prepared for the interview?”

Me: “What interview? I’m just a customer here.”

She looks at the clipboard in her hands.

Lady: “Aren’t you [Job Seeker]?”

Me: “No, actually, my name is [My Name].”

A man in the corner speaks up.

Job Seeker: “I’m [Job Seeker]. I was here for an interview about the baker position?”

The lady huffed and stomped over to him. My barista friends tell me that she’s still there after a year and a half, and they hate her even more because she’s incompetent and rude.