Voice Unrecognition

| OK, USA | Working | March 20, 2015

(I have had a cold and my voice, which is already very low pitched, has now become a gravelly basso profundo.)

Computer Voice: “Would you like to pay your bill now?”

Me: “Yes.”

Computer Voice: “I’m sorry, can you repeat that?”

Me: *rumbling louder* “Yes!”

Computer Voice: “I’m sorry, but I can’t understand you. I will transfer you to an associate now.”

Human: “Can I help you?”

Me: “Yes, I’d like to pay my bill.”

Human: “Yes, I can take care of that for you, but there is a $5 fee if you don’t use our automated services.”

Me: “Yes, I know, but I tried that and it wouldn’t understand me.”

Human: “Um…” *short pause to think about that* “Okay, I think I can waive the fee for that.”

Me: “That would be nice.”

(They dropped the voice recognition not long after.)

Don’t Read, And Pay The Price

| Moncton, NB, Canada | Right | October 1, 2014

(Our policy is, and has always been, that 30-days notice is required to cancel any service; this is clearly noted on all customer bills.)

Customer: “Why am I being charged an extra 30 days for service I didn’t use?”

Me: “Sir, you called on March 21 and requested that the account be closed on the 30th.”

Customer: “So?”

Me: “Well, 30 days’ notice is required to cancel any service. It’s indicated on every bill you receive—”

Customer: “What? You expect me to read?!”

EBT For HBO

| CT, USA | Right | June 12, 2014

(A customer has called to make a payment with a credit card.)

Me: “Yes, ma’am, your bill total is [amount]. What credit card will you be using today?”

Caller: “My credit card number is…”

(The caller starts reading off a credit card number that starts with the number 5, which is a Mastercard, but I notice that what she is reading is over 16 digits long.)

Me: “I’m sorry ma’am, but the credit card number you gave me is too long. Is it a Master Card?”

Customer: “No, it’s EBT.”

World Wide Watery Web

, | New York, NY, USA | Working | April 28, 2014

(I’m on the phone, trying to resolve an issue where the cable company has mistakenly logged my account as disconnected.)

Me: “I’m a little confused. The e-mail I received from you says that my account was disconnected, but I still have cable service.”

Employee: “Well, that can’t be possible. You are disconnected. A technician went out to your residence and physically disconnected the lines yesterday.”

Me: “Ma’am, I don’t think you’re understanding me. That didn’t happen. My cable and internet are still working. The lines have NOT been disconnected. If you have my account categorized as disconnected, why am I still receiving cable service?”

Employee: “Well, there may just be some leftover service in the lines. That will get less and less strong as it finishes out and gets used up. That happens sometimes.”

Me: “Leftover service in the lines? Like water in a pipe?”

Employee: “Exactly like that. There is just leftover cable and internet in the lines. It’ll run out soon.”

Me: “You do realize that cable and internet are not physical things that flow through a line, right?”

Employee: “No, I don’t think that’s correct. The service goes through the wires and into your home, just like water through a pipe. You just have some leftover service in your wires.”

Me: “…Can I speak to your supervisor?”

1 Thumbs
1,693
VOTES

Verbal Abuse Of Contract

| Houston, TX, USA | Right | April 12, 2014

Me: “You have a 24-month contract. If you cancel before the end of the agreement you will have an early termination fee.”

Customer: “I am telling you verbally to cancel the contract. So you can’t charge me a fee.”

Me: “Ma’am, you signed the contract. It is binding. Do you recall signing the contract when your service was activated?”

Customer: “Yes, I signed the contract. But it’s void because I’m telling you verbally to cancel it.”

Me: “Telling us to cancel the contract does not void it. That’s like calling my mortgage company and saying my contract is invalid and I don’t owe any more payments because I am telling them verbally it’s cancelled.”

Customer: “But I am saying it. Verbally. So now I don’t have a contract.”

(I sent her a copy of her contract. Hopefully someone helped her to understand what a contract was.)

1 Thumbs
1,546
VOTES
Page 3/612345...Last