Don’t Read, And Pay The Price

| Moncton, NB, Canada | Crazy Requests, Extra Stupid, Language & Words

(Our policy is, and has always been, that 30-days notice is required to cancel any service; this is clearly noted on all customer bills.)

Customer: “Why am I being charged an extra 30 days for service I didn’t use?”

Me: “Sir, you called on March 21 and requested that the account be closed on the 30th.”

Customer: “So?”

Me: “Well, 30 days’ notice is required to cancel any service. It’s indicated on every bill you receive—”

Customer: “What? You expect me to read?!”

EBT For HBO

| CT, USA | Criminal & Illegal, Money, Movies & TV

(A customer has called to make a payment with a credit card.)

Me: “Yes, ma’am, your bill total is [amount]. What credit card will you be using today?”

Caller: “My credit card number is…”

(The caller starts reading off a credit card number that starts with the number 5, which is a Mastercard, but I notice that what she is reading is over 16 digits long.)

Me: “I’m sorry ma’am, but the credit card number you gave me is too long. Is it a Master Card?”

Customer: “No, it’s EBT.”

Verbal Abuse Of Contract

| Houston, TX, USA | Crazy Requests, Extra Stupid, Money

Me: “You have a 24-month contract. If you cancel before the end of the agreement you will have an early termination fee.”

Customer: “I am telling you verbally to cancel the contract. So you can’t charge me a fee.”

Me: “Ma’am, you signed the contract. It is binding. Do you recall signing the contract when your service was activated?”

Customer: “Yes, I signed the contract. But it’s void because I’m telling you verbally to cancel it.”

Me: “Telling us to cancel the contract does not void it. That’s like calling my mortgage company and saying my contract is invalid and I don’t owe any more payments because I am telling them verbally it’s cancelled.”

Customer: “But I am saying it. Verbally. So now I don’t have a contract.”

(I sent her a copy of her contract. Hopefully someone helped her to understand what a contract was.)