Patience (Not) Be Thy Name

, , , | Right | February 16, 2009

(Note: this call takes place at 2:15 pm.)

Me: “Thank you for calling [Cable Company]. How may I help you today?

Caller: “I was supposed to have a tech out here between two pm and four pm! Where the h*** is he?

Me: “Sir, the tech is scheduled for any time between the hours of two and four, so he is not late. He is on his way.”

Caller: “I want a credit for the install fee. I shouldn’t have to pay an install fee if the tech is late.”

Me: “Sir, he is not late. He has until four pm to get there.”

Caller: “I want to speak to a supervisor now!”

Me: “I am sorry, sir, but a supervisor will tell you the same thing…”

Caller: “I don’t wanna talk to you! You don’t know what you are doing! Give me a supervisor, now!”

Me: “No, I will not do that.”

Caller: “You have to! It’s the law!”

Me: “No, it isn’t; it isn’t even company policy. You can wait for the tech, or you can cancel the appointment. Which would you like to do?”

Caller: “Oh… the tech is here.” *click*

1 Thumbs
2,353

Money Talks, Something Else Walks

, , | Right | October 26, 2007

Me: “Your cable modem doesn’t work because you split the line to it thirty times for all the other rooms in your house. You have to put it on the first splitter. I’d be happy to rewire it for you.”

Customer: “YOU CAN’T TELL ME WHAT TO DO!”

Me: “Have you ever heard of cable fraud?”

Customer: “How much was that again?”

1 Thumbs
4,640