Return Of The Returner: The Buyback

, , , , , | Right | December 2, 2017

(My store prides itself in a no-time-limit return policy.)

Customer #1: “I want to make multiple returns.”

(She has all the receipts and the tags are still on the clothing; however, I have to do each separately. I attempt to scan the first receipt, only to find it’s not in the system, so I check the date. It’s from over a year and a half ago. Because it’s not in the system, it takes longer to do, and I continuously have to call my coworker over to do overrides. My line starts building. I attempt to send customers to other tills; however, everyone wants to do returns. By the time I start her second return, which is about 15 months old, I have a line of five people waiting to do returns. My customer has five receipts in total, all over a year old, and it takes a good 20 minutes. We finally finish.)

Me: “Anything else I can help you with today?”

Customer #1: “Yes. I would like to buy them all back, now.”

(It takes all my strength not to start screaming at her. I smile and grab the clothing and sell them back to her. Since we no longer carry them in our store, each item is a dollar, plus tax! She returns about $60 to buy it back for $5. The customer leaves, and I am screaming internally.)

Customer #2: “Wow, you have a lot of self control; I would have jumped across the counter and strangled her!”

(Thankfully, the rest of the returns go quickly; however, everyone who witnessed the other woman can’t resist commenting.)

Customer #2: “Don’t worry; I bought this last week.”

Customer #3: *joking* “This is from five years ago; can I return it?”

(I also had one jokingly ask to buy her item back. Thank you, customers, for seeing how stressed I was and, despite being annoyed, making it your goal to make me feel better.)

 

Related:

Return Of The Returner: The Return

Return Of The Returner

Things Are Dirty In The Sock Exchange

, , , , , , | Right | October 27, 2017

(I work in the hosiery department at a department store with a lenient return policy. A customer comes up to the counter and dumps out the contents of her small bag, dropping two pairs of “holiday” socks on the counter, a couple days after that holiday, both twisted and half inside-out. There is no tag, and she has no receipt.)

Me: “Have they been worn?”

Customer: “OF COURSE NOT! GEEZ!”

(The customer got offended when I picked up her worn, dirty socks with a piece of tissue paper.)

Smoked Out The Scammers

, , , , , , | Right | October 9, 2017

(There’s a very common scam with EBT cards; a customer will purchase something on EBT, then later return it, while claiming not to have the card, in order to get cash or a gift card to purchase non-EBT items, like cigarettes. It’s technically illegal to refund EBT purchases to anything but the card itself, but in most stores, if it’s a small enough amount, or if the customer makes a big enough scene, people will do it anyway. There’s one scammer in particular at our store who will go off immediately if her return is refused. Everyone becomes a racist or a race traitor, etc. because she knows a big scene means management will probably give her what she wants, to stop her. I won’t refund EBT to gift cards, hissy fit or no, but especially not for her as she made one of my cashiers cry recently, so to avoid putting myself and my nasty temper in that situation, I always say I need manager approval, grab whoever is handy, and clear out while they deal with her. On this particular day, she’s returning an item that rings up just shy of ten dollars. She can’t exchange it for them item she wants because she can’t have any type of that product for health reasons, and her son has her EBT card and he’s out of town. I grab my manager, leave him to it, and go pretend to be busy somewhere else. When I come back, my manager tells me to refund the money onto a gift card, and I think that’s that, but my manager stays behind the desk instead of going back to what he was doing, watching the registers.)

Me: “You know that b**** just scammed you, right?”

Manager: *grinning* “Wait for it.”

(The woman shops for a little while, then gets in [Cashier #1]’s line. [Cashier #1] follows the rules to the letter, and one of our rules is “always ID on cigarette sales,” so when this woman, easily fifty years old, tries to buy a pack, he asks for ID.)

Woman: “Why the h*** do you need my ID? I’m sixty! Do I look like a kid to you?”

Cashier #1: “It’s policy to get ID on all tobacco sales.”

Woman: “I never get carded here! This is ridiculous! I don’t have my ID; I’m obviously old enough, so why would I bring it?”

(I get called away, but according to my manager, this goes on for a while, with the scammer calling him a slur that basically means “race traitor.” My manager tells her to get her ID or there’s no sale, and strongly suggests that she settle down before he throws her out. Eventually she concedes and goes to get her ID from her wallet in her car — the wallet and car her son supposedly went out of town with, surprise, surprise. She comes back in, and I see her get in [Cashier #2]’s line this time, muttering all the while and trying to rile up anyone in earshot. Again, she tries to get cigarettes, and slaps her ID down on the counter. My manager is still at the desk, and still grinning ear to ear. I again get called away, but hear him ask [Cashier #2] a question over the earpiece.)

Manager: “[Cashier #2], is she buying those cigarettes with a gift card?”

Cashier #2: “Yeah.”

(I hear the woman screaming from the other end of the store seconds later. I get back up front and find she is gone, and my manager is putting away the pack of cigarettes.)

Manager: “Just so you know, that woman isn’t allowed back in the store.”

Me: “Awesome! What happened?”

Manager: “When she asked for the refund, I knew I could do one of two things: give it to her, or get in a shouting match. Ten dollars wasn’t worth the effort, so I gave it to her, and explained that this will be the only time I’ll refund EBT to a gift card. I explained that it’s the law, because people take the money and use it for cigarettes and booze, and she promised me that wasn’t what she was going to do, and fed me some bulls*** story about how this was a one time thing.”

Me: “[Other Manager] and I were literally talking about her pulling this the other day when you walked in. You were part of that conversation.”

Manager: “Oh, I know, that’s why I watched her. If she took that card someplace else, then oh well, but she tried to do exactly what I told her not to, right in front of me. I was trying to be nice to her, and she threw it back at me, so now she gets to suffer. I’ll let the other managers know, so if you see her in here again, deny her service and we’ll kick her right back out. She can take that s*** somewhere else.”

Unfiltered Story #91930

, | Unfiltered | August 23, 2017

(I’m working as a cashier a month or two after the holiday season, like late January or February. A lot of customers come in without receipts (not even gift receipts) and want a full refund in the form of cash (both of which are against store policy).
*Family walks in with a bag so I assume they’re going to return/exchange*
Me: “Hello how are y’all doing today?”
Customer: “I need to exchange this shirt I got as a gift it’s too big.” (It’s a large and this dude is RIPPED but he wanted a medium).
Me: “Okay, no problem. Can I see your receipt?”
Customer: “I don’t have one. It was a gift.”
Me: “Okay, if you don’t have a receipt or a gift receipt can I have the name of the person who purchased it so I can see if they are enrolled in our rewards program?”
Customer: “Look I just want to switch the shirt out.”
Me: “I understand but without a receipt or the ability to locate the purchase, I will have to do a no receipt return for you and only give you the lowest price this shirt has ever been. I’d like to do an even exchange if you could just give me the name of the person who purchased this for you please.”
(The customer gives me the name and I find it so I explain that the shirt was purchased on sale and I can do an even exchange for that exact shirt in a different size. He comes back to the register with a gray shirt when I had already explained that he needed to get the same red shirt in his desired size).
Me: *starting the return hoping maybe the shirt is still on sale only to find out it isn’t* “Okay for the gray shirt you will owe the difference, which is $10.”
Customer: “No I’m not paying that.”
Me: “Unfortunately I can’t correct the price unless it is the EXACT same item (as I had previously explained.”
Customer: *proceeding to yell and cuss at me in front of his wife and child* “This is bulls***! Whatever I’ll pay the difference.”
Me: “Again, I apologize but there is nothing I can do to lower the price unless you want to get the red shirt.” *I take his money, complete the transaction, and tell them to have a good day.*
Customer: “Actually I want that red shirt I just returned for the price it was purchased at the time (whoever) got it for me.”
Me: “I’m sorry sir but this since it has been returned, I can only give it to you for the price it rings up now, which is the same price you just paid for the gray one.”
*He BLOWS up and my manager hears him and comes up. She ends up having me give him the red one and his $10 back just to get him out of there but a little bit of me died inside as he walked out calling me stupid because my manager backed down to him.*