It Can Be Damaging To Wait So Long

, , , | Friendly Learning | June 16, 2017

(A vaguely familiar man comes up to my counter. I have no idea what his name is, but I assume he’s probably a former classmate. Not sure when exactly we were in school together, but then…)

Customer: “Hi! How are you?”

Me: “I’m good today! What can I get you tonight?”

Customer: “Oh, I’m fine! I just wanted to apologize for the way I treated you in school. I’m really very sorry about all that.”

Me: “Um… okay?”

Customer: “I was such a jerk. I can’t believe I made you cry that much in Miss [My Sixth Grade Teacher]’s class. I’m so sorry.”

Me: “Um, sure. That’s nice of you. I’m afraid I can’t remember your name?”

(Nor can I remember the specific incident he’s referring to. It happened a lot in sixth grade.)

Customer: “I just wanted to make things right. Are you okay now?”

Me: “Yeah, I mean, I’ve got two degrees and I’m working here to kill time before I ship out with the Peace Corps in a couple months.”

Customer: “Oh, that’s great! I was afraid I really damaged you!”

(I never did figure out who he was, but I got a kick out of the apology — fourteen years late!)

1 Thumbs
516

We’re Above Such Crap

, , , , | Hopeless | April 15, 2016

(I live in a suburban neighborhood with lots of other families of elementary aged children. I’m walking my daughter to the bus stop in the middle of winter when a young boy comes running past us, crying hysterically.)

Man: “Zach, come over here, dude. What happened?!”

Boy: “I fell!”

(I then notice the boy is smeared in dog mess from head to toe.)

Man: “Well, it’s too late for me to walk you home to get changed. You’ll miss the bus.”

(The man proceeds to take off his coat and shirt, puts his coat back on and uses his shirt to clean the poor kid up.)

Man: “There you go, kiddo. The bus is here, but I’ll make sure you have clean pants at school before I get to work.”

(Our kids all get on the bus, and we waive them off. I approach the man as he is throwing his shirt in a nearby trash bin.)

Me: “I’m so sorry that happened to your son, but great quick thinking in a pinch!”

Man: “Oh, thanks, but that’s not my son. Honestly, I can’t stand that kid. The only reason I know his name is because I always hear his mom grumping at him for picking on the other kids at the bus stop, but I’m not going to let a crying crap-covered kid get on the bus even if he is a total jerk.”

1 Thumbs
548

Good Customer Service Is Saving The Girl

, , , , , , | Right | June 18, 2014

(I am working the cash register at a fast food restaurant when a girl no older than 15 comes up to order.)

Girl #1: “I’ll have a number three with a [Soda], please.”

Me: “Sure. Will that be everything?”

Girl #1: “Umm… no, actually. I think I was followed here. If you see some girls come in and bother me, can you ask them to leave?”

Me: “I’ll see what I can do.”

(The girl takes her food over to the only table where she can be easily seen by all of the front counter staff, and she takes out some homework. Less than five minutes later, three girls come in, go straight to [Girl #1]’s table, and start talking to her. In the 30 seconds it takes to ask my manager for permission to kick the group out, [Girl #1] has started crying.)

Me: *to the group* “You guys are harassing this girl. I’m going to have to ask you to leave.”

Girl #2: “It’s okay. We know her.”

Me: “No, it’s not okay. You can’t be harassing paying customers.”

Girl #2: “We can buy something. We’ll be paying customers, too.”

Me: “Too late. I won’t just stand back and watch while you harass this girl. If you don’t leave right now, security will be called and you’ll be banned from the property.”

(As our restaurant was located in a mall parking lot, being banned from the property also meant being banned from the mall, so they left pretty quickly with no more argument. Since [Girl #1] was still extremely upset, my manager let me give her a free milkshake and sit with her for a bit until she calmed down.)

Me: “So, what was that all about? Do you know those girls?”

Girl #1: “They go to school with me. I live in a group home. Ever since they found out, they’ve been following me around and making fun of me for it. I’ve been looking for a quiet place to do my homework for weeks. I can’t do it at the home; it’s too noisy, and I get no privacy there. And I’ve been to a few different coffee shops, and restaurants, and even the library, but they follow me everywhere, and no one has ever kicked them out, because they’re never loud or disruptive. This is the first place to help me.”

(I let [Girl #1] get back to her homework. After that, she came in a few times a week to do homework. I let the managers and other staff know of her situation, so there was always someone there for [Girl #1] to talk to or someone to threaten the bullies with banishment from the mall if they ever came back, which they didn’t.)

1 Thumbs
5,572

Why Nurses Should Rule The World, Part 5

, , , , | Right | August 13, 2013

(I’m 18, and have been hospitalized for a severe case of mono. As a result of the illness, my throat is badly swollen and I can hardly speak. I’m on lots of painkillers. I’m sharing a room with a boy who swallowed a rock. The boy has been screaming since his mother left and his father can’t quiet him down.)

Nurse: “Okay, [My Name], I’m just going to check your vitals.”

Me: *whispering* “How much longer until I can have more pain medication?”

Nurse: “Not for a while, sweetie.”

(The nurse leaves. The boy’s father has been watching us the whole time.)

Boy’s Father: “Listen, you little b****! Don’t you f****** gossip about me to the f****** nurses! You keep your f****** mouth shut, or I’ll shut it for you!”

(I’m stunned, as I haven’t said a word to or about him. As I can’t move and can barely speak, I’m in tears and terrified. Not long after, my mom comes in to visit.)

Mom: “Hey, [My Name]. How are you doing?”

Me: *crying and whispering* “Mom, the dad of that boy screamed at me. He said to shut up, or he’d shut me up.”

(My mom is silent, but clearly fuming. She leaves for a moment.)

Boy’s Father: “WHAT DID I SAY?!”

(Just then, my mom comes back with security in tow.)

Mom: “Escort him from hospital grounds NOW.”

Boy’s Father: “B****! You can’t tell me what to do! You aren’t the boss here! I’m twenty-f******-five!”

Mom: “Actually, I AM the boss here! It’s my day off, but I’m head nurse on this floor, and if you EVER speak to my daughter ever again, I will have you arrested so fast that you won’t ever hear the sirens! And by the way, I’m forty-freaking-eight and I have the good sense not to let my kids eat rocks!”

(The man was removed from hospital grounds and was banned from re-entering for 48 hours unless it was an emergency. I have the best mom in the world.)

Related:
Why Nurses Should Rule The World, Part 2
Why Nurses Should Rule The World, Part 3
Why Nurses Should Rule The World, Part 4


Did you find this story using our Healthcare Workers roundup?

Click here to read the next story!

Click here to get back to the roundup!

1 Thumbs
4,624

Would You Like A Foot To Go With Your Mouth

, , | Right | June 5, 2009

(I’m a customer and overhear this exchange while waiting in line.)

Barista: “Here’s your change… Have a nice day.”

Customer: “You know, you haven’t smiled once.”

Barista: “Sorry.”

Customer: “I’m so sick of the attitude of people in the service industry! Is it so hard to give your customers a smile as you’re pouring water through beans? You all are so arrogant. It makes me sick!”

Barista: *eyes begin to well up*

Customer: “Why aren’t you smiling?!”

Barista: “…because my father died last night.”

(You could hear a pin drop. The customer was literally glared out of the shop, forgetting her coffee.)

1 Thumbs
9,426