Unfiltered Story #124835

, , , | Unfiltered | November 8, 2018

(I used to help out as an attendant at a laundromat that offered drop-off and pick-up services.  We also would take dry-cleaning orders.  People would drop off their clothing to be dry-cleaned, it would get picked up by a local dry-cleaning store, and it would be dropped back off a few days later for people to pick up and pay.  Due to issues with credit cards and bounced checks, we could only accept cash.  One day, a woman came in to pick up her dry-cleaning order.)

Customer:  “I’m here for my dry-cleaning.  Here’s the receipt you guys gave me.”

Me:  “Ok, here you go.”  (I hand her the order and ring her up on the register.)  “That will be $29.99 please.”

Customer:  “What?  What do you mean?  It shouldn’t be that much.”

Me:  “Well, let’s look at the receipt and what you have.”  (I look through her dry-cleaning, and re-calculate the total in case it was incorrect the first time.)  “No, it looks like your order should be 29.99.”

Customer:  (Becoming angry.)  “That’s insane!  It shouldn’t be that high!”

Me:  “Well, I’m sorry ma’am, but that’s the total.”

Customer:  (Furious)  “Ugh, fine.”  (She pulls out a checkbook and begins to write a check.)

Me:  “I’m sorry ma’am.  We don’t accept checks.”

Customer:  “WHAT?!”

(I point out the “No Checks or Cards” signs that are surrounding the dry-cleaning desk.)

Customer:  “THIS IS INSANE!  Fine.  I need to go get cash.  Were is the nearest ATM?”

(I explain that we have one in the lobby.  We made sure to set the ATM fee to be the same as other ones nearby to be competitive.)

Customer:  “I will not use your ATM!  You probably set the fee high to screw over customers like me!”

(At this point a co-worker comes out.  She explains the situation to him, and he tells her the nearest ATM.)

Customer:  (Even more furious)  “Well, I can’t LEAVE, because you jerks will just mark up the price of my dry-cleaning order!”

(So she is refusing to go to another ATM, yet also won’t use ours.  After some more huffing and screaming by the woman, my co-worker assures her that we won’t mark up her order.  She leaves in a huff to use the ATM across the street.  Which has a higher fee than our ATM.  I wasn’t there when she returned, but evidently, she claimed that we DID indeed mark up her order, even though it was still $29.99.)

Sharing The Uncaring

, , , , | Right | May 5, 2018

(I’m opening on concession. This is my first guest of the day: a 40-something mom with her two teenage daughters. This entire time, more and more guests are starting to show up and line up behind her.)

Me: “Hi, how can I help you?”

Customer: *literally the most dull, ho-hum tone I’ve ever heard* “Oh, I don’t know… like… I know I want popcorn and probably two sodas. I guess.”

Me: *trying to be perky and cheerful* “All right, let’s start with the popcorn. What size would you like?”

Customer: *deep, slow sigh* “I don’t care.”

(I flinch, because “I don’t care” is pretty much a sure sign at my theater that it’s going to be a needlessly LONG and tedious order.)

Me: “We have three sizes available: small, medium, and large. There’s about a dollar difference between the sizes, and large comes with a free refill. I could give you a large and some trays to split it up, if you think you’ll all want popcorn, since it’s the best value.”

Customer: “Probably not large. But I don’t know. Girls, what size should we get?”

Daughter #1: “Doesn’t matter to me.”

Daughter #2: “I’ll leave it up to you.”

Customer: *turning back to me* “I don’t care. Just get me a popcorn.”

Me: “Absolutely. I just need to know which size you’d like.”

Customer: *deep yawn* “But it doesn’t matter to me.”

Me: “I understand, ma’am. But we have three sizes, so I need to know which you’d like.”

Customer: “Can I see the sizes?”

Me: *gesturing to a display case* “Yup, absolutely. Right here we have the small, medium, and large.”

Customer: “I really, honestly don’t care.”

Me: “All right, how about a medium?”

Customer: *looks at the display for about 20 full seconds* “Eh… Small. I’ll save the extra dollar.”

Me: “All righty!”

(I prepare her small popcorn. She suddenly perks up slightly and shows me a rewards card that gets free upgrades and earns points.)

Customer: “Can I use this to earn points?”

Me: “Sure thing! You could also use it to upgrade to a medium popcorn for the same price as a small if you’d like.”

Customer: “I don’t care.”

(At this point, I’ve had enough of “I don’t care,” so I decide to move on, especially as there’s now a half-dozen people behind her.)

Me: “How about the drinks? What sizes do you think you’d want?”

Customer: *another deep sigh* “Look. I keep saying, ‘I don’t care.’ I just want drinks. This is far too slow. I just want drinks.”

Me: “Yes, ma’am. But I need to know what to get for you.”

Daughter #1: “One will be a [Soda #1]!”

Me: “Great! What size?”

Daughter #1: “Oh, I don’t know.”

Customer: *interrupting* “So, with the rewards card I can get a medium popcorn for the small price?”

Me: “Yes. Would you like to change your order to a medium?”

Customer: “I don’t know.”

Me: “All right, just let me know when you decide.”

Customer: “I probably won’t. I don’t really care.”

Daughter #1: “Mom, I was trying to figure out which size to get for my drink! You interrupted me! What size can I get?”

Customer: “Whatever you want.”

Daughter #1: “It doesn’t matter.”

(At this point I’m screaming inside, and there’s now more and more people lining up behind her.)

Me: “How about a medium? It’s still quite big, but it doesn’t cost the most.”

Daughter #1: “Okay!”

(I prepare the medium drink.)

Daughter #1: “I didn’t want ice.”

Me: *fighting to urge to throw the drink in her face as I pour it out to make another one without ice* “Sure thing.”

Daughter #2: “Can I get a small [Soda #2], please?”

(I’ll leaping with joy in my head, since she’s the only one who seems to know what she kind of wants. I make her drink, after making sure she wants ice.)

Me: “All right, ma’am. Anything else?”

Customer: “I don’t think so.”

Me: “Okay. Before I finalize the order, did you want to upgrade the small popcorn to the medium with your rewards card?”

Customer: “I. Don’t. Care.”

Me: “I’ll just do it. No reason not to. Okay?”

Customer: *under her breath* “This is the worst service I’ve ever received… Can’t even follow simple orders.”

(I finished up her order, now with almost 20 people behind her, all waiting angrily because this one order had taken so long. The final punch to the guts? Upon asking if she wanted to use the $20 in rewards she had on her card to cover the order? “I don’t care,” of course. Oh, and having to deal with the next few customers chewing me out for being “too slow with that last lady.”)

1 Thumbs