DO NOT REMOVE PHONE FROM YOUR EAR – LIKE EVER

, , , , , | Right | June 18, 2018

(It’s a slow night and I’m the cashier at [National Drug Store Chain]. A woman comes in and walks around for a few minutes on her phone. She eventually comes to the checkout counter with cat litter and a cream-filled chocolate egg. She’s still on the phone.)

Me: “Okay, ma’am, that’s $9.79.”

(Still on the phone, not paying attention, she swipes her credit card. The credit card terminal beeps, alerting me that her card is equipped with the chip thing.)

Me: “Go ahead and insert the chip for me.”

(It should be noted for the non-Americans that the chip-reader is a new-fangled thing over here. I know it’s been around for decades elsewhere, but here it’s only been around for a few months and most people still can’t figure it out.)

Customer: *still on phone, inserts chip* “Yeah, I’m here at [Rival National Drugstore Chain across the street] getting kitty litter and chocolate.”

(She is clearly not paying attention to the credit card terminal’s dire warning of “DO NOT REMOVE CARD,” so she removes her card. A man is now standing behind her in line and the computer is not responding, thanks to her idiocy.)

Me: *loudly, so the other customer knows what happened* “Yeah, you removed the card too early, so I have to reboot the computer and wait for the manager to sign me into the other register.” *on intercom* “[Manager] to the front, please.”

(The manager is busy upstairs in the stockroom, so it takes him a solid three minutes to come to the front.)

Customer: *to her phone* “This is unbelievable! The friggin’ cashier at [Rival Drugstore] can’t figure out how to ring me up for these two little things. I’ve been standing here forever.” *she wanders around*

(The manager finally shows up, and I sign in and check out the man behind her in line, since the woman is a good fifteen feet away.)

Me: *loud enough for the woman on the phone to hear* “I’m so sorry for the wait, sir, but some people don’t know how to read stuff like, ‘DO NOT REMOVE YOUR CARD.’”

(The customer was STILL on her phone, but very quietly paid and slunk out.)