Customer: “Hi, you guys were supposed to send me an email, and I haven’t gotten it yet.”
Me: “Okay, I see we sent that email at 3:05 p.m. Eastern Standard Time. Can you confirm your email address is [email address]?”
Customer: “Yes, that’s it. What time did you send it?”
Me: “3:05 p.m. Eastern Time.”
Customer: “Oh, okay; that’s why. I’m in Central Time, so it’ll take an hour to get here. Thanks!”
Related:
No Fortitude For Longitude
Caller: “I never give my card to anyone! You must have randomly charged it! I demand a refund!”
Me: “Well, I’d be happy to assist your bank in their review of these charges.”
Caller: “No, you won’t! You stole my card! How did you guys get it, anyway?”
(I explain here that the card was likely compromised through either a card scanner or through a phishing email. After I explain what a phishing email is…)
Caller: “Wait… so, could it have been that Australian Lottery that I won?”
Me: “I would say almost certainly, sir.”
Caller: “So, I’m not going to get that prize?”
(The customer’s total is $9.67. She hands me a ten-dollar bill and three Canadian quarters.)
Me: “I’m sorry, ma’am, I can’t accept this change.”
Customer: “Why not? It’s 67 cents and I gave you 75.”
Me: “Right, but this is Canadian currency.”
Customer: “So? They’re still quarters.”
Me: “Right, but they’re Canadian Quarters. I can’t accept foreign currency.”
Customer: “Canada’s not foreign! It’s in America!”
