My Life Coach Went To Film [Processing] School
(A customer was picking up reprints from her film negatives. I observed this exchange:)
Customer: “This is the wrong picture!”
Co-worker: “Which one was it supposed to be?”
Customer: “Number 18.”
Co-worker: *looks at negatives* “That is number 18 from these negatives. Did you drop off the wrong ones?”
Customer: “No! I just gave them to your staff and told him to print this one. *pointing to number 18 on an index print card*
Co-worker: “Okay… these are the negatives you dropped off?
Customer: *loudly* “Well, how was I supposed to know they were the wrong ones? I can’t tell you how to do your job! I’m not in the back watching what your staff does!”
(Upon hearing this, the manager comes over)
Manager: “Is there a problem?”
Customer: “Yes! Your staff took the wrong negatives from me and printed the wrong photos! I can’t keep track of all my negatives… that’s your job!”
Manager: “So you’re saying that it’s our job to organize your negatives?”
Customer: “Yes!”
Manager: “No. We won’t come home with you and organize your negatives. It’s your responsibility to check that you’re dropping off the right negatives–”
Customer: *interrupting* “This is horrible customer service! I’m never coming back!”
Manager: *sarcastically* “Yes, it is our job to organize your life for you too.”
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