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Some Managers Need More Training On Being Human

, , , , | Working | June 9, 2020

After graduating from college in the vet field, I am hired at a twenty-four-hour vet clinic as a receptionist in the next city over. Because I rely on public transportation, the travel is a nightmare, to say the least; I have to leave three hours before my shifts to make all my connections and as it’s almost winter at this time, the weather is miserable. I suck it up, as it’s a full-time position with a good wage and benefits.

I tell the managers who interview me that this will be my first clinic job and as such, I will need to be trained properly to make up for my lack of experience. They tell me this won’t be an issue and say, “You’re exactly what we’re looking for.”

Little did I know how wrong that was.

On my first day:

Manager #1: “We’re going to start your training today. You have to go to [Website] and watch the videos that [Manager #2] sent you in an email. Here is all your login information. You also have to read our policies and procedures and sign off when you’re done.”

She leaves and I start reading. A little while later, [Manager #2] comes in and sits at the opposite desk. She’s looking over my shoulder a bit but I don’t say anything and just continue what I’m doing. It gets a bit awkward, as I don’t have headphones to watch the videos and she keeps commenting on things as I’m going through them. In the end, I do six hours of this and only finish half of the first module of training.

Me: “Do you want me to do more at home? I only got this much done.”

Manager #2: *Waves me off* “Don’t worry about that; you’ll be able to finish the rest of it this week. See you tomorrow!”

I come in the next day to find out I’m not doing more training, but being placed on the front desk with [Manager #1]. I’m a little nervous, as I haven’t even touched the vet software before, but I decide I’ll do my best. Throughout the day, it’s clear that [Manager #1] wants me to get as familiar as possible to the front desk so I can work by myself or with another receptionist. I’m asked to answer phones, make appointments, and answer client questions: all things I haven’t been trained on yet.

Basically, the day goes like this:

Manager #1: “Okay, this client wants to buy [Brand] food. Let’s ring them up.”

I search the food catalogue to find that there are twenty [Brand] items to pick from.

Me: “Okay, so that’s one [Brand] item, at [weight], correct?”

Manager #1: “No, it’s under [Another Name that isn’t the brand], see? You have to search by the other name to find it.”

Me: “Can I ask why is it under a completely different name?”

Manager #1: “That’s just how the system is; you have to search our products by term, not by name. So, if you need renal food, search ‘renal,’ or ‘kidney,’ and scroll until you find it.”

Me: “I understand, but that seems confusing to me. If I just search that, I’ll get results for other products that aren’t food, which makes me look through more things.”

Manager #1: “Don’t worry; you’ll get used to it. Just remember to use terms, not names.”

I struggle with the system and I also have some issues with the other staff. Our veterinarians, vet techs, and vet assistants all stay in the back room to do their tasks; however, they seem very annoyed that I am asking questions. Every time I ask for clarification, they look at me like I have three heads and then very condescendingly give me an answer, like I’m a child. Or they just don’t help me at all and say, “Figure it out.”

I’m a rather shy person and I don’t like to just start talking to people without saying, “Excuse me,” and the like, which apparently makes it worse, resulting in me awkwardly waiting until people are finished their conversations. Example:

I’m patiently waiting until the technician is done speaking to another coworker.

The tech stops talking and notices me, then says abruptly:

Tech: “What is it?”

Me: “I’m sorry, I didn’t mean to butt in. I was wondering if I could ask you a question if you have a moment?”

Tech: *Sighs* “What do you need?”

I’m starting to feel embarrassed.

Me: “I’m on the phone with a client who wants to bring her dog in for a booster vaccine, and your schedule is getting pretty full. The next opening I have is right before you do rounds for the hospitalized patients, so I wanted to ask if I could—”

Tech: *Interrupting* “Yeah, put her in. You don’t have to ask me that.”

Me: *Taken aback* “Okay, I just wanted to clarify before scheduling her in—”

The tech goes back to talking to someone else.

Every. Time.

I do this a few more times with the same results, and then decide to not ask before changing it to see if they say anything. True enough, the next time I schedule a tech appointment, I get chastised for not confirming with them. Seeing as I can’t win either way, I continue to ask them whenever I make a schedule change.

This goes on for about a month and my motivation is quickly depleting. I never do get back to training. I get talked down to and yelled at for incredibly small things, such as not putting whiteboard markers back in the exact same place when someone needs them even if there are multiple available.

On top of this, my shifts are also changing from morning to night, which I initially didn’t have an issue with, but now I’ve been exclusively working 4:00 pm to 12:00 am and it’s wearing down on me. It’s made travel a lot harder; I live with my parents, so thankfully, my dad agrees to drive me home at twelve since no buses run that late, but he’s getting fed up with it. It’s worthy to note that I do have problems with anxiety and this job is making it skyrocket. When I’m approaching thirty days of employment, my managers ask to meet with me for an evaluation.

Manager #1: “This is your thirty-day evaluation. We’re just going to talk about your performance and ask a couple of questions, okay?”

Manager #2: “Can you tell us your thoughts on how you think you’re doing?”

Me: “Well… to be honest, I am struggling with a few things. I’m getting used to the system and routine of things, but I find the technicians and vets are not very nice to me. I admit that sounds childish, but it feels like I’m bothering them when asking questions. The only reason I talk to them so much is to make sure I’m doing things correctly and so I won’t have to ask next time. I know I’m supposed to help them as much as possible to make things easier for them, but I need to ask questions in order to do so. I am talked down to and chastised constantly and I can’t seem to do anything right for them.”

Manager #1: “Well, you know, when there’s a lot of women working in one place—”

We’re all female excluding one male vet.

Manager #1: “—we can get kind of catty. They may seem like that, but they’re really nice and caring people when you get to know them.”

I’m a little shocked by this, as I don’t think it’s right to say that in order to excuse their behaviour, but I don’t press it.

Manager #2: “We’ve noticed you are having a hard time with some of the day-to-day duties. The other receptionists say you don’t pull your weight.”

Me: *Shocked* “I— What? I don’t understand. I don’t have any issues with that! I take out the garbage, mop and sweep, clean the exam rooms—”

Manager #2: “Well, the girls feel that you don’t help out as much as they would like. They shouldn’t have to tell you to do these things.”

Me: “I’m not sure I follow. I offer to do tasks when it’s slow and I check in with them to see if there are other things that need to be done, if that’s what you mean? I just wanted to be sure we’re all on the same page with what we’re doing.”

Manager #2: “We’re also thinking about the next couple of months ahead. You take the bus here, so what will happen during winter when the weather is bad? We need to know you’ll have a way to get here. We are remodeling for the next year and it’s going to get even busier and we’re concerned you won’t be able to keep up.”

Me: “I’m concerned, as well, since I haven’t finished my training yet. I’ve asked both of you when I can resume that but it never happened. I really think I need to finish the training.”

Manager #2: “We don’t think it will help you improve at this point.”

Manager #1: “We’re concerned with your performance. We need you to be up to standards that everyone else is at. If you can’t do that, you need to rethink your position here.”

I almost have a panic attack right then and there, but I manage to keep it in until the meeting is over and have an attack in the bathroom. This is also near the beginning of my shift, so I have a miserable time the rest of the day and night trying to keep it together.

I’m sure I’m going to be fired soon, so I go home and talk to my parents. They’re not much help and just say, “Keep your head up and do your work,” but in my mind, I’ve already been fired and let everyone down. I barely sleep that night and do my next two eight-hour shifts over the weekend, but I feel I’m doing so poorly that I want to walk out.

On my next day off, I seriously consider what I want to do. I haven’t been sleeping at all and when I do, I dream of being at work. I think about work when I’m off and when I’m hanging out with people. I’m obsessing over it and the fact that I’m not doing well, and it’s making my anxiety go out of control. I finally decide that, for the sake of my mental health, I have to quit. I walk into the clinic the next day with my company shirt and name tag.

Me: “[Manager #1], I’ve been considering what we’ve discussed and I’ve decided that at this time, this position is not right for me. I’d like to resign.”

She doesn’t look the least bit surprised and just takes my things and walks out. [Manager #2] walks in.

Manager #2: “So, you’re leaving us?”

Me: “Yes. I don’t think this is the best place for me right now.”

Manager #2: *Shrugs* “Well, it’s understandable. This is a really busy clinic and not everyone is suited to it.”

I wanted to scream “I don’t care that it’s busy! This is about you not doing your job to help me succeed!” but I bit my lip and left for good.

I heard an interesting story about the clinic later: apparently, I was hired after a previous receptionist left for another job, but once I started, she asked for her job back and returned to her normal hours. I’m pretty sure this was their way of slowly pushing me to quit because they either couldn’t afford another new receptionist or they didn’t need me. Maybe both.

My thoughts were confirmed when I saw they never relisted the position on job sites. Now I have no reference for the time I was there and it’s a huge eyesore on my resume. It’s making me reconsider if I even want to stay in the field.


This story is part of our Not Always Working Most-Epic Stories roundup!

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Pizza Guys Should Run The World

, , , , , | Working | June 8, 2020

I am a member of my company’s social committee. The head of the social committee decides to have a company-wide Pizza Day, and I agree to organize it. I am told what to order and what my budget will be.

I decide to order from a local chain that is pretty decent. Unbeknownst to me, this particular chain has a deal on its extra-large pizzas – if you order over a certain number, you get a discount, and the more you order, the bigger the discount. I am ordering a LOT, and the discount is substantial.  

When Pizza Day arrives, one poor restaurant employee delivers every single box by himself, which means multiple trips out to his car and up the elevator. He looks tired and stressed at the end, and on impulse, I add an extra $20 to his tip. Even with that in mind, we’ve still saved a lot of money, and I have come in well under budget. The look of joy on the guy’s face is well worth it.

A week later, I speak with the head of the social committee.

Head: “Why did you tip the pizza guy so much?”

I explain.

Head: “That doesn’t matter! You cost the company money!”

Me: “How do you figure? I spent less than our original budget.”

Head: “It’s not like delivering pizza is difficult! He didn’t deserve an extra $20!”

I feel sorry for anyone who delivers food to this guy.

Incorporate Knowledge Of ALL Your Employees

, , , , | Working | June 2, 2020

I go in and out of the department manager’s office all day every day. However, because I’m part-time, I have not been issued a key, despite working there for over a year.

Today, someone from corporate is visiting the store. I knock on the door and she lets me in.

Corporate Worker: “Welcome to the department manager’s office, serving you since 2007. How can I help you?”

Bizarre Businessman, Interrupted

, , , , | Working | June 2, 2020

I’m an admin for a pest control company and am manning the office alone as my manager has stepped out for a morning meeting with some of the other local businesses to network. An older — bordering on elderly — man comes in and immediately starts speaking while still walking up to my desk. Bear in mind, I have shortened the conversation considerably.

Man: “So, why are you called [Pest Control Company]?”

Me: *Cheerily* “We’re named after our founder!”

The man starts fiddling with the various business cards and adverts on the counter in front of my desk, which I don’t pay too much mind to as they’re there to be looked at or touched, but he does continue doing so for the entire exchange. The man picks up the business card for our inspector with a distinctly male name; I am visibly female.

Man: “Is this your card?”

He continues speaking without letting me answer.

Man: “I’m starting a new business. It’s [Business Name containing “tech” which he says, then spells, and then gives the justification for] and I’m looking for some contacts that I can rely on when I need them. I know my name says, ‘tech,’ but I do more than that.”

He never elaborates on this.

Me: “That’s our inspector’s card. Here is the manager’s card.”

The man immediately speaks over me before I can ask any questions about his business.

Man: “And your name?”

I give it and he writes it down on the card.

Man: “I’m very allergic and sensitive to a lot of things. Do you have any products that are less harsh and won’t cause a reaction? What do you do for people like me?”

Me: “Have you added your name to the Chemical Sensitivity Registry? We are required by law to inform—”

Man: “I wasn’t done talking. People can buy all sorts of things from the store, but I’m sure you have stronger stuff for things like bedbugs and less harsh stuff for other bugs. Do you have anything that won’t cause a reaction?”

Me: “I wouldn’t trust—”

Man: “You wouldn’t trust [Pest Control Company]?”

Me: “No, sir, if you would let me finish, I wouldn’t trust any company that tells you they can do what you’re asking. There is no way to guarantee that no one will have a reaction to something. We can only take precautions, such as the Registry.”

Man: “Hold on, hold on. Do you have a Kleenex or something?”

I give him one.

Man: “I’m just nervous and my blood pressure got too high. I lived in [City a few cities north of here] in a gated community that was mostly Canadians, and you know, they can only be here 182 days of the year, so they would put down chemicals that are way too harsh for the environment to keep the bugs and weeds away while they’re gone. What would you, as an environmentalist, do to stop them?”

I am now thoroughly done.

Me: “Are you asking me as a person or me speaking on behalf of [Pest Control Company]?”

Man: “You, as the environmentally conscious person you are.”

Me: “You said it was a gated community, so there is likely an HOA; I would go through—”

Man: “But what would you do personally to make them stop?”

I refuse to rise to whatever bait he’s trying to get me with.

Me: “As I was saying, before you interrupted me, I would contact the HOA and, barring that, I would go through the appropriate legal channels or local environmental agency to address the issue.”

He’s now messing with the Kleenex.

Man: “One second, you’re making me so nervous. So, what do you think is the best way to address the drug problem in America? How would you go about stopping it?”

The look on my face must be answer enough, since I stopped smiling and dropped all cheer from my voice some time ago.

Man: “Right, right, I can tell you want me to leave, so I’ll go. You didn’t say it, but I can tell.”

He continued rambling all the way out the door. The man never left his name or his own card, just his convoluted business name. My manager returned not a minute later and I informed him of the crazy-person bullet he had just dodged and gave him the business name to avoid, should it ever happen to pop up.

This Is Why You Always, Always Cover Your A**

, , , , , | Working | May 30, 2020

I am a system admin for a small manufacturing company that gets purchased by a much larger corporation; I’m not sure why exactly. As part of the buyout, in email and across the company, it states all employees that are retained keep the requested days off and holidays for that year.

As my wife is going to have some major surgery, I have requested to take a week off and had it all approved. I have my backup lined up: [System Admin #2] and [IT Tech]. 

The new company merges the IT department with HR and I meet my new boss as the old HR staff was all let go. At our first meeting, [New Boss] gives a long-winded spiel about how great the new company is and how they take pride in how they treat employees.

New Boss: “So, anything you think we need to discuss?”

I explain the situation with my wife and tell him that I will soon be taking a week off.

New Boss: “Not a problem.” 

He gives me some more company BS and a “my door is always open.”

I immediately send an email reminding my new boss about our conversation and the dates I will be off. His response is, “Yes, that is what we discussed. Thank you.” I learned to cover my a** a long time ago

Fast forward a month. Literally the week before I will be taking off for my wife’s surgery, [System Admin #2] is let go. I remind [New Boss] that I will be absent for an entire week and they will be without a system admin or IT support other than [IT Tech]. 

New Boss: “What are you talking about? You never told me you would be taking time off, and even if you did it was never approved. And since it wasn’t approved, you will just have to not take your vacation or whatever unimportant issue it is.”

I have a bad feeling, so I email [New Boss] and explain again that it’s a surgery for my wife, it is important, I will be taking the time off as it was approved by previous HR, and it was our first conversation. I also make copies and forward all emails pertaining to the conversation with [New Boss] and the email as part of the buyout — i.e. contract — to my personal email. 

New Boss: “There was never a conversation, and since you never told me and I never approved it, you will just have to figure something out for your wife.”

This email is copied and forwarded to my personal email.

Me: “It was approved prior to buyout and we did have a discussion. I will be taking that week off.”

I copy and forward this to my personal email, too.

Friday before I take the week off, this happens.

IT Tech: “So… Um, you did back up your emails somewhere that is not on our network, right?” 

Me: “I don’t know what you’re talking about.”

IT Tech: “Well, in case there is an issue and something happens to the exchange server and the backups, it might be a good idea to have some backups for… you know, since the buyout…”

He then walks away. I copy all emails, print them out, and forward them to a newly-created unrelated email account. I head home and have a nagging feeling, so I compose an email to the Corporate Human Resources of the company that bought out our little company. I explain the issue, mentioning that if I am let go while I am off with my wife, I will be retaining a lawyer — never mentioning I have proof of conversation with HR — and telling them they should look into it.  

Lo and behold, the exchange server and our backup get corrupted to the point of losing all the emails for the year. Hmm, suspect. 

I return from taking care of my wife (who is doing much better) and am immediately taken to the board room with [New Boss] and two people from Corporate HR. 

New Boss: “I am going to have to let you go, as you took an entire week of unapproved vacation time off so you could take some trip to who knows where, and we had a major system failure that resulted in a loss of all the company’s emails for several months, which is causing headaches for shipping and accounting.”

Me: “Really. That is odd. We did discuss my week off, as I told you it was for my wife’s surgery and recovery.”

I open my backpack and pull out a binder and a notebook.

Me: “You see, an email was sent to all employees about the buyout, and part of the buyout contract was that we got to retain all approved days off; it was sent out on [Date]. After I spoke with you on [date #1], I sent you an email reminding you. I also reminded you via email on [date #2], and [dates #3, #4, and #5].”

New Boss: “While yes, the first email is correct, there was nothing in your file about approved time off, and also, we never discussed it, and I can’t corroborate your story.” 

Me: “Here is the paperwork of the signed approval form from my old HR.” *Taking paper from the binder* “Here is a printout of me outlining our first discussion and all other emails pertaining to the approved time off.”

I slide over the paper, not to [New Boss], but to the corporate HR employees, who seem to have finally taken an interest.

Me: “Also, you will find that, since this is information only about me and not anything regarding the company, I did not break any laws by sending this information to my personal email.”

Corporate HR: “Can you step outside? We will call you back in shortly.” 

To cut this already long story short, I was called back in, and after a lengthy discussion and the revealing that [IT Tech] also had some emails about being told to do some maintenance on the exchange server and backup, [New Boss] was promptly fired.

[IT Tech] was promoted to Temp System Admin, and his schooling was paid for him to get the correct degree.

As for me, after some heated discussion between me and corporate that mentioned a lawsuit, I was given a decent “bonus,” as well as a severance package — along with a non-disclosure agreement. I was able to easily find another job in my career field and am much happier.