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An Appetite To Do The Right Thing

, , , , , | Hopeless | May 24, 2016

(I’ve just graduated high school and my family decides to eat at a nice restaurant after the ceremony. A lot of my extended family has made a considerable drive to be there. Since it is pretty late, we ask the hostess when they close and if we should try somewhere else but we found out they still had an hour to close. We order some appetizers and our meals, those of age order alcoholic beverages too. All in all eight people have meals consisting of $30-50 dollars. The appetizers never came out but we figured they were close to closing so it wasn’t important and we would rather just have them waived from our bill. Upon telling our waitress this, she fetches the manager.)

Manager: “I’m very sorry to hear that your appetizers never arrived. I’m going to comp you for them and still give them to you if you don’t mind waiting 5 or 10 minutes.”

Stepfather: “Sounds good to us. We are just talking and catching up.”

(The manager leaves to presumably oversee appetizers before coming back not three minutes later.)

Manager: “Okay, guys, I found out what happened to the appetizers. Apparently the fry cook decided he would call it a night early and shut off the fryer and refuse orders for the last hour of opening. He is currently restarting the fryer now.”

Stepfather: “Well, I know it was late when we came in; it really isn’t that big of a deal.”

(The manager goes to leave but stops and regards me for a second. I’m still dressed in my cap and gown from the ceremony.)

Manager: “Wait, did you just graduate?”

Me: “Yes, sir.”

Manager: “So that makes this your graduation dinner?”

Me: “Yes, sir…”

(He mutters under his breath and double times it to the kitchen where we can hear him yelling in the now quiet and closed restaurant. He returns shortly with our check.)

Manager: “I got to thinking about how you just graduated and this was supposed to be a special meal for you and my employees couldn’t even fulfill our basic menu items. It left a very bad taste in my mouth. So in addition to your appetizers, I’ve decided to comp your entire meal. I’m very sorry for the level of service.”

Stepfather: *dumbfounded while he stares at the bill that has been comped to the tune of over $200* “I…. we appreciate you being straightforward with us and we really appreciate the gesture of comping our bill!”

(The manager just wishes us a good night and returns to the back, presumably to continue reprimanding his kitchen. As I grew up and got jobs in retail, I never forgot how honest and dedicated to the customer that manager was. He could’ve given us the run around but he decided that the truth, even though it made him and the restaurant look incompetent, was more important. He was so ready to take the blame himself and I’m sure it wasn’t easy for him to write off a $200 bill.)

Slacker Packer

, , , , | Working | March 29, 2016

(I work at a distributor’s warehouse as a pick/pack/ship foreman. Early in the morning, the boss is patrolling the floor and sees a packer just standing at his queue.)

Boss: “Everything okay? You don’t appear to have packed anything yet.”

Packer: “It’s fine.” *adds a book to the box* “I’m just taking a breather.”

Boss: “Fine, just make sure your queue doesn’t get backed up. These shipments need to go out today.”

(My boss walks off to take care of other matters and returns about an hour later. The packer is again just standing at his queue, which now has several more orders.)

Boss: “What are you doing? This is the same order you had when I was here last time.” *looks in the box* “You haven’t even added anything since I left. Get to work!”

(The packer begins to pack items. [Boss] goes to take care of other matters again and returns about another hour later. The packer is again just standing around. The queue is completely backed up. The same order is in front of him, partially packed.)

Boss: “Do you have a problem?”

Packer: “No.”

Boss: “I need workers, not slackers. Look, you have a choice. You can either do your job, or you can go home. At this point, I don’t care which.”

Packer: “Fine, I’m going home.”

(The packer leaves. [Boss] goes to his office and fills out a termination form for the packer. The next day, the packer comes into the warehouse and the boss stops him at the door.)

Boss: “What are you doing here?”

Packer: “I’m going to work.”

Boss: “No, you’re not. You quit yesterday.”

Packer: “No, I didn’t. You said I could go home.”

Boss: “You quit when you left the job site. Go home.”

(The boss shuts the door in his face and walks away. Later, an employee approaches the boss.)

Employee: “Do you know what’s wrong with [Packer]? He’s just standing by the door with his mouth gaping.”

Boss: “I’ll take care of it.” *to the packer* “You have five minutes to leave before I call security on you for trespassing.”


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The Ever-Growing Size Of Your Heart

, , , , | Working | March 28, 2016

(It’s fall, and we’re expecting it to be a cold early winter. I had previously made a comment to one of my managers about being worried about lack of money to buy winter apparel for my son, which is a large concern being a single mom in a minimum wage position. I’m at work when a supervisor who has a young daughter strikes up a conversation.)

Supervisor: “Oh, my goodness, my daughter is growing like a weed. It needs to stop.”

Me: “I know, right? They grow up too fast.”

Supervisor: “I know. So, what size is your son in now?”

Me: “Oh, he’s gotten so big. He’s in a ‘small boys’ now. Thankfully he’s only tall so he fits in a better range.”

Supervisor: “Yeah, my daughter is the same way, tall and thin. So, what shoe size does he wear?”

Me: “13 or 1, depending on the brand.”

Supervisor: “Oh, yeah, I know how it is. Some brands are too small.”

(It’s at this time I have to step away to help a customer at the cash registers but it’s only a couple hours later that another manager comes to me while I’m on register and tells me to turn off my light and meet her at the jewelry counter. After finishing up with my customer I head to the jewelry counter to find the manager who told me to meet her and the manager mentioned previously, at the jewelry register making a purchase. Manager #1 smiles at me and hands me a large bag.)

Manager #1: “Here you go; you mentioned not being able to afford winter things for your son.”

(Inside the bag was a winter jacket, snow pants, new boots, winter hat, and gloves. It was at this point I started crying and hugging both the managers. It came out that the supervisor had been in on this, and had been fishing for information with her small talk. Not even twenty minutes later, after calming down, my HR manager came through my line at the register and bought new cold weather pants and socks for my son. I couldn’t even cry at this because I still had customers and she walked away, telling me to pick up the clothes in her office. There may be issues at my work but my managers and supervisors are the best.)

We Unclearly Love Animals

, , , , , | Working | March 7, 2016

(There’s a customer with a dog on a leash in our store. There is absolutely no indication that the dog is a service animal.)

Supervisor: “Excuse me, sir! Dogs are not allowed in this store!”

Customer: “Yes, they are! The sign next to your door says so!”

Supervisor: “What?!”

(My supervisor walks over to the entrance and takes a brief glimpse of the little sign that is our animals policy.)

Supervisor: “Okay, so, you were right. My apologies, sir.”

(The customer walks off and resumes shopping with his dog.)

Supervisor: “Man, I can’t believe [Store] allows customers to bring their pets!”

Me: “Actually, they don’t. Only service animals are allowed.”

Supervisor: “I just read the sign!”

Me: “Did you read ALL of it, though?”

(Instead of using a standard service animals sign, our head office opted for a humorous approach. On top, the sign reads “WE LOVE ANIMALS” in big, bold letters. At the bottom, in much smaller letters, it reads “…We’d love to see your dog, cat, or boa constrictor, but we ask that you leave your pets at home. Only service dogs are allowed.” I explain this to my supervisor.)

Me: “The sign still says that dogs aren’t allowed except for service dogs. It’s just the PR department being stupid because they think their bland corporate humor is comedy gold.”

Supervisor: “D*** it! Well, I’m still gonna let him shop with his dog because it’s too late to take it back.”

(At the end of the day, I guess we all have a little customer in us. Selective reading goes both ways, it seems.)


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Introductions Lead To Career Destructions

, , , | Working | February 26, 2016

(My manager calls me to the back.)

Manager: “Okay, so, about yesterday…”

(She pauses, like I should remember what happened.)

Me: “Err, okay.”

Manager: “So, when [Corporate #1] and [Corporate #2] talked to me, I explained that you’re a veteran, and you are more forward and formal than most, because you’re used to a ranking system.”

Me: *very confused* “Okay…?”

Manager: “They were both unsure about it, but I assured them you are a good worker. So you have nothing to worry about.”

Me: “Thanks?”

Manager: “Awesome. Now, about the shipping today…”

(Best as I could deduce: the previous day, two ladies from corporate had come down and were hanging out in the work area. Not knowing them, I went up and introduced myself. Apparently, they thought me to be either aggressive, rude, or just odd, but they reported it to my manager, who excused my behavior because “she just got out of the Army.” Frankly, I have no memory of this incident, but I’ve never had a problem with anyone since, so I’m assuming I’m good.)


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