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Their Kindness Is Just The ‘Tip’ Of The Iceberg

, , | Friendly Working | May 16, 2017

(It has been a very tiring two weeks. My mother and I, both stretched to our limits mentally and physically, are eating at our favorite Chinese restaurant. We’ve both eaten here regularly for nearly 30 years. We know the owners on a first name basis, and they’ve watched me grow up.)

Co-Owner: “Hello! You’re by yourself? Your husband is not coming?”

Mom: “No, he had to stay behind. It’s been rough.”

Co-Owner: “Oh, sorry to hear that. You sit here. You want unsweet tea and [Soda]?”

Mom: “Please.”

(We get our food and start to eat, and the owner comes over to say hello. It’s a very small place, and we are currently the only customers.)

Owner: “How are you doing? You still work at [Store]? How long have you been there?”

Me: “Yeah, I’m still there. I’m just on medical leave right now.”

Owner: *concerned* “Why? What’s wrong? You sick?”

Mom: “[Owner], it’s been Hell. On the 14th, she was diagnosed with a huge cyst on her ovary and she’s going in for surgery this week, and not a week after she was diagnosed, my mother died.”

Owner: “That’s the grandmother she lives with, right? How awful!”

(My mom goes on a mini rant about everything that’s happened in the past two weeks, including how I’m now being kicked out of the house I live in because of my dishonest paralegal cousin getting my grandmother to sign ownership of the house over on her deathbed. I’ve heard it for weeks, and so I’m just sitting and quietly eating. Eventually, Mom ends her little rant with thanking them for listening and we finish our food. Mom gets up to go pay after handing the co-owner, who was waitressing, her tip.)

Mom: “Okay, [Owner], how much do I owe you?”

Owner: “You don’t pay today.”

Mom: “What?”

Owner: “You have too much to worry about. Your daughter is sick and going to hospital, your mom died, so you don’t pay today. You tell your daughter to get better.”

(Mom gave her a tip, too. That’s only part of the reason I love that place so much.)

Acts Of Kindness You Can Put Your (Chicken) Finger On

, , | Hopeless | April 28, 2017

(I’m the customer here. I walk in to my campus’s chicken wing place, the only on-campus food location open late. I’m good friends with the staff on both shifts at the wing bar, and I’m going in to get dinner. I’m kinda tight on cash, and the food’s quite expensive at said wing bar. The three employees — the manager and two others — greet me upon entering. I stumble and stammer a bit before getting my order out of my mouth.)

Me: “Hey, [Manager]… cash is kinda tight, but I’ll get my usual.”

(Said “usual” is a five-piece chicken-finger plate costing $10.99 plus tax.)

Manager: “Sure, hon.”

(The manager rang me up, and the total on the card reader looked off – it’s only $2.52. I’m not exactly thinking about it, so I follow through with the purchase. The receipt printed, and I find out that I’ve only been rung up for French fries. I realize immediately what my friend, the manager, had done. I stared agape at the receipt for a second, and then silently mouthed “Thank you” to her — she’s just written off an $11 order of chicken as shrinkage for me, basically giving me $14 of food for $2.52. I was not expecting this at all. I had idly said money was tight, and was fully prepared to pay full price for my food! I freaking love the people working at that place.)

Cork-Screwing With Them

, , , , | Working | April 27, 2017

(This story was told to me about a long time ago by my grandfather. He is working on site with a new guy who is put in charge of moving materials with the heavy equipment. New Guy has been in one spot for a while moving materials from left to right, always doing a full 360 degree turn. The boss notices this, then after a while he turns to my grandfather.)

Boss: “Hey, watch this.” *runs out to the new guy* “HEY! HEY, [New Guy!] WHAT ARE YOU DOING?!”

New Guy: “Wh— Only what you told me to, sir!”

Boss: “No, no, that machine you’re sitting in. Have you been making full turns to move this stuff the whole time?”

New Guy: “Yes.”

Boss: “WHAT?! Don’t you realize that operates on a corkscrew? Turn it the way you’ve been turning it enough and you’ll twist it right off, effectively destroying it!”

New Guy: *nervously* “But nobody told me th—”

Boss: “How many times have you spun this thing?”

New Guy: “I don’t know, maybe thirty?”


New Guy: *almost panicking* “Yes, sir. I’m so sorry! I’m sorry!”

(The boss walks back to my grandfather.)

Grandfather: “Please don’t tell me that you, the boss, think it operates on a corkscrew?”

(The boss looks at the new guy just spinning the equipment again and again and breaks down laughing.)

Grandfather: “You’re such an a**.”

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Answer Your Calling

, , , , , | Working | April 20, 2017

I work at a large multi-national company. The culture there is that if you needed to communicate with someone, no matter if they were in your time-zone or not, you picked up the phone and called.

One evening, after I have gone home for the day, the phone rings. It is my manager, who lives and works in Australia. He is calling me, after hours, at home, to tell me that someone is going to call me, the next week, to talk with me about something. After I hang up, I tell my roommate about the call and say: “I think that an email would have been more practical and a lot less expensive.”

To this day, I have no idea what they (whoever was supposed to call) were going to talk to me about because they never did call.

Putting That Problem To Embed

, , , , , | Working | April 19, 2017

Recently, we have been working on expanding our audience through social media and digital publications. The director of our nonprofit signed off on this project, which entailed two new positions and a suite of stock photo and web services products. We start integrating social media embedded posts and share links into many of our online publications. One day, the director starts urgently calling and emailing, and ends up yelling at us in person about something “seriously wrong” with a recent story. He keeps saying that the link in the story is broken and no matter where he clicks, it takes him off the page and he can’t figure out how to go back. He also keeps asking why we added “such crap” to the story after he signed off on the content. This all rings alarm bells, and we’re desperately checking the page to see what happened to the code or if someone hacked the site.

Not seeing anything wrong, we ask him to demonstrate. He furiously goes to his computer, opens the story, and clicks on an embedded tweet, which launches Twitter in a separate window. “Why are we including THAT?” he shouts, pointing at some rude comment replying to the original tweet. “And why can’t I read the rest of the story?”

We try our best to explain that he is now on Twitter, he can close the new window, and he’s seeing replies to the Tweet we linked to, not anything that we chose to put online. He doesn’t understand and insists that we remove the offensive comment. Eventually, we just had to stop using embedded tweets because he freaked out each time and could not understand that we can’t control comments on a site that’s not ours.