Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Food Inedible, Policy Untenable

, , , , , , , | Working | November 24, 2017

(Some friends and I go out to dinner. All of us have worked in the service or customer service industry at some point, so we tend to be pretty understanding and forgiving of most things. However, the service on this night is bad enough that we have no choice but to ask for a manager. The hostess and wait staff have been rude, and our food shows up inedible; six people order at the table — one steak, two burgers, and three chicken dishes — and every dish is burnt or overcooked. The burgers are so bad they are basically hockey pucks, the steak was ordered medium and comes out blackened and hard, and the baked chicken is hard and stringy. We point this out to our waitress.)

Waitress: *huffs and rolls her eyes* “Well, what do you want me to do about it?”

Friend #1: “The burgers are really overcooked, and anyone who got chicken can’t even eat theirs, it’s so bad.”

Friend #3: “And my steak is really overdone. I asked for medium and this is… Well, it’s a tire.”

Waitress: “If you want new dishes, you have to pay for those meals, too.”

Friend #2: “No, we don’t. Since when is that a rule? It’s the fault of the kitchen.”

Waitress: “If you don’t like what you get, and you order something new, that’s not our fault. That’s on you. We had to keep everyone’s food under the heat lamps because that one ordered a steak and that takes longer to cook. Blame her.” *storms off*

(At this point, we are all shocked. We flag down another waitress and ask her to send over a manager — this waitress at least is nice. We explain to the manager what has happened and find that the manager has the same attitude. She insists that if we are getting new food, we have to pay for those plates along with the first. She refuses to even acknowledge how burnt our food is.)

Manager: “I won’t explain this again. If you want another dish, you have to pay for it. I can’t just give free food to every customer who is picky. Don’t order things that you don’t like.”

Friend #3: “Look, lady, we aren’t looking for a freebie here; we just want food we can actually eat. You can’t expect us to pay for food that we can’t even eat. Your kitchen made the error, not us. I sure didn’t go back there and burn my dinner.”

Manager: “If you aren’t going to pay, I’m going to call the cops.”

(We all share a glance because we’ve never experienced something quite like this. We have, to our best ability, made it clear that we intend to pay for dinner. We just want to eat that dinner first, and we can’t eat the dishes we have been served. I finally sigh and shake my head.)

Me: “You know what? Forget it. Just bring us the check. We’ll find somewhere else to eat.”

(I throw down my credit card, pay, and get us out of there. I’m irritated and starving by this point, as are my friends. Instead of waiting at a new restaurant we just go to [Friend #1]’s house and make a few frozen pizzas. We all have a good laugh after we eat and calm down but are all still pretty irritated by the situation. I grab the website for comments and questions off of our receipt and send the story of what happened. Two days later I get an email from a customer service rep. The email starts with a very scripted line thanking me for my patronage of their restaurant and that they “always strive to give the best customer service possible.” Then it takes an interesting turn.)

Customer Service: “It’s always hard to hear that someone is not happy with our service. We reached out to our [Town] location for their version of the story, as well. The particular event you described can be especially confusing for those not familiar with our policies; however, rest assured that the wait-staff and manager were both acting upon a policy that is the same for all our of stores. We are always so pleased to hear our team members upholding the values we have built our company around. In the event that a customer is not happy with their meal, they always have the option of ordering another item off of our generous menu. However, in the event that someone does order something new, they are responsible for both dishes ordered. It is only in a rare occasion that [Restaurant] will waive the fee of an ordered dish. I hope this clears things up, and we hope that you will give us a chance to serve you again in the future!”

(I am shocked at this point. I wasn’t expecting much to come of reaching out to the company, but I certainly wasn’t expecting that! About ten minutes go by; then, I see another email appear in my inbox. It is from a name that I don’t recognize, but upon inspection, I see that it is someone who had been CC’d in the response from the customer service rep. He obviously hit Reply All instead of replying directly to the original sender.)

Email: “Nicely handled! Gotta let these scammers know whose boss!”

(The email is signed by someone with a position stamp of some sort of District Manager. I take a moment to quell my rage before sending my final email. Just as this DM did, I make sure to hit “Reply All.”)

Me: “*Who’s. ;-)”

(Immature? Maybe. But it sure made me feel better.)

Marrying Together Different Interview Styles

, , , , | Working | November 23, 2017

(My boss gets a new manager who makes an effort to get to know everyone under him. Over his first few weeks he takes us all out, one at a time, for a casual half-hour meet-and-greet. I am excited about this because it is the first time I’ve been in an environment where I have senior leadership who seems to actually care about their subordinates.)

Boss: “So, tell me a bit about yourself. None of that work stuff; we’ll get to that. I see you’re married?”

Me: “Yup!”

Boss: “How long?”

Me: “It’ll be two years this September.”

Boss: “Ah. Two years. Yeah, wait until five years; that’s when you’ll find out if it’s going to be worth saving or not.”

Me: *awkwardly* “Haha, yeah. Well, I’ve heard of the seven-year mark being hard.”

Boss: “It’s five.”

(The conversation never really recovered, and I rarely interacted with him after that, though when I did it always felt tense. Naturally, I assumed that he’d been burned once or twice, but after moving to a new role a couple years later, I found out from a manager that worked more closely with him that he was actually a lifelong homosexual bachelor, easily in his late 40s, probably older. So, I guess he was just being mean?)

37 Years And Still Behaving Like A Toddler

, , , , , | Working | November 23, 2017

(There is a local general store and deli a few minutes from our house with delicious sandwiches. The owner runs the shop and is always working, with maybe one other person. Lately, the usually set business hours have been sporadic. One afternoon, my dad calls the shop to politely ask when they are closing that day — we’ve tried to get food there the past two nights and are hoping they’ll be open tonight. When asking them about the hours my dad is polite and friendly, with no hint of anger in his voice.)

Dad: “Hi, we were wondering when you are closing tonight?”

Employee: “Just a moment.” *after a minute* “3:00 pm.”

Dad: “Oh, okay. What is the reason for your odd hours? We’ve been trying to come, but you closed at one the other day and three today.”

Employee: “Just a moment.” *fetches the owner*

Owner: “Hello?” *not yelling but sounds short*

Dad: *repeats previous questions*

Owner: *very angry sounding* “Because I’m old, and when I get tired, I quit!”

Dad: *realizing he is angry and trying to be positive* “I like how you think.”

Owner: *a bit angrier* “I’ve been doing this for 37 years, and I can do what I want!”

Dad: *still trying to just be polite* “Good answer. We wanted to order sandwiches today, but won’t be able to make it to the store in time, so we may send our neighbor.”

Owner: “Fine, just call them in!” *hangs up*

(We had been planning to still get the food since my mom was craving it, but I realized that, personally, I really didn’t want to get anything because I don’t like rewarding bad behavior. Whether my parents and neighbor got anything was up to them, but because I seemed so angry, they decided not to get anything, either.)

Roasting Them Over Their Scanned Roast

, , , , , , , | Working | November 22, 2017

(My daughter is vegan and likes a particular brand of meatless roast. They tend to be a bit pricey, especially when a special occasion like Christmas is just around the corner, so I am very happy to see that the price at a certain store is $19.99 – approximately $5 less than their competitor is charging.)

Cashier: “That will be $24.99, plus tax.”

Me: “That’s not right; the price should be $19.99, plus tax.”

Cashier: “It’s ringing up as $24.99, ma’am.”

Me: “Yes, I know, but the price in the freezer said $19.99.”

Cashier: *stares at me without saying anything*

Me: “Can I see a manager, please?”

Manager: “The price should have been $24.99, but somebody—” *glares at one of the other employees* “—forgot to change the freezer price-tag. I guess we’ll have to honour the lower price.”

Me: “Does this store offer SCOP?”

Manager: “Excuse me?”

Me: “SCOP: Scanning Code of Practice. If an item rings up for a higher price than the one on display, I should either get $10 off the price or the item for free.”

Manager: “You must be kidding. You’re already getting a deal on this roast, and now you want an even better deal?”

Me: “Just asking.”

Manager: “We’re giving you this roast for $19.99. That should be good enough.” *leaves*

Me: “Seems to me that if I’m paying for it, you’re not ‘giving’ it to me.”

Judge-mental Comments

, , , , , , , | Working | November 22, 2017

(My boss, a lawyer, has given me written-up notes on the different judges he goes in front of, so I can type them out. As I read through the notes, I find interesting nuggets of descriptions he uses for different ones. These, so far, are my favorites.)

Note #1: “Sits there like a hairy Yoda.”

Note #2: “C***sucker hairstyle.”

Note #3: “Prejudiced down to her heart. What an a**hole.”

Note #4: “Monkey face to match his monkey fumbling.”

Note #5: “Attractive brunette. She gets flustered around me; I think she has a crush! I know I do.”

Note #6: “Has hair like a troll. I think he is a troll; lives under his desk and smells like he sucks on his feet.”

Note #7: “Don’t say boo — already so pale, a ghost is darker.”